Refund
Few weeks ago I made a booking for a car which broke down a day after. I had to book another car and I have been refund less the the half of the booking for using 1 day instead of 7.
I have send a mail to OuiCar which only reply « we have processed the refund already » so no way to discuss the refund which is totally unfair as the break down was to my fault.
I have send a mail to OuiCar which only reply « we have processed the refund already » so no way to discuss the refund which is totally unfair as the break down was to my fault.
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A recommander
Je ne connaissais pas cette application pour la location de voiture Première expérience donc et une entière satisfaction Loueuse gentille et disponible Véhicule conforme aux descriptions et rapport qualité prix imbattable Véhicule arrivé direct à la maison et récupéré au même endroit Les contacts via le site avec le loueur sont réactifs pourtant nous n avions nous pas toujours de connexion Bref à renouveler rapidement
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OuiCar stole money from my account
I used OuiCar to rent a utility van to move. I rented the van one week prior to my moving date, and validated my drivers license, insurance, etc. I received the confirmation email from OuiCar stating my insurance and reservation were valid. The morning of my reservation, while sitting in the car with the moving van renter, about to start the trip, OuiCar cancelled my reservation. The owner of the van, nor I, cancelled, OuiCar cancelled the reservation. As OuiCar cancelled the reservation within the hour of the start time, OuiCar also refused to refund me any money, per their cancellation policies, even though OuiCar themselves cancelled. Not only did OuiCar steal from me, they also ruined my moving day. OuiCar stole money from me and I’m still fighting to get it back. So far this sham company has done absolutely nothing to assist. In the end, OuiCar stole money and time from me, and has horrendous customer service. OuiCar has caused me severe stress, and also caused stress for their users who rent their vehicles. I will fight this company every single day until I receive the money stolen. If you need a reliable rental, please use another means of renting and do not trust OuiCar. It will save you money and stress.
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Response from developer
Hello. It is not possible for us to find your account with the information in your message or nickname. Please write to reclamation@ouicar.fr, we will explain you the reason for this cancellation with penalty fee (which seems to demonstrate non-compliance with our general conditions).
Super app!
I rarely rate apps but I’m really impressed with this one. So easy to use and the layout is very clear 👍👍👍
Mostly good
Has no language selection
Doesn’t have a big variety of cars, especially larger 7 seater cars
A few fake listings are out there, Ouicar should detect and eliminate them.
Doesn’t have a big variety of cars, especially larger 7 seater cars
A few fake listings are out there, Ouicar should detect and eliminate them.
Après trois expériences
Je que je peux dire pour l’instant, c’est que vraiment tout s’est très bien passé. Les personnes rencontrées ont été très gentille et très respectueuse de ma jolie petite voiture. Pour le moment je suis très satisfait.
Scam
I reserved and paid for a car but OuiCar cancelled my reservation when I arrived to pick up the car and will not reimburse me. This app is a complete scam. They want to take your money. Do not use
Just thief
Took 400 EUR of guarantee when everything was signed and clear with the owner. It was end of December so I supposed it looked nice in their account of the yearly performances… Bad practices for bad accounting. Karma and time will prove me right.
Avis OuiCar
Trop de personnes qui ne répondent pas, pas sérieuses, ou qui se désistent..et puis si j’enchaîne deux locations de deux véhicules, deux cautions de 400 euros d’affilée ça fait beaucoup trop..enfin vous devriez permettre l’échange des numéros une fois la location payée..
Took my money, didn’t rent me a car
I would strongly recommend NOT using these crooks. We rented a car through the app, and then traveled to meet the guy that was going to rent the car to us. Once we met him, he decided he did not want to rent the car to us to us because he didn’t like the ‘look’ of my American and international drivers license.
He was able to cancel the reservation by calling OuiCar. I came to find out a week later that OuiCar reimbursed just a fraction of the several hundred dollars I paid them. So we didn’t actually end up using the service, and they STILL took several hundred dollars and would not refund it. I called and emailed several times to request they return my funds - and yet the wouldn’t. They claimed they had a right to keep the funds, even though we never cancelled the reservation but the car owner did.
What a terrible way of doing business. I will make sure to never use Ouicar again and will dissuade anyone I know to stay away from these crooks.
He was able to cancel the reservation by calling OuiCar. I came to find out a week later that OuiCar reimbursed just a fraction of the several hundred dollars I paid them. So we didn’t actually end up using the service, and they STILL took several hundred dollars and would not refund it. I called and emailed several times to request they return my funds - and yet the wouldn’t. They claimed they had a right to keep the funds, even though we never cancelled the reservation but the car owner did.
What a terrible way of doing business. I will make sure to never use Ouicar again and will dissuade anyone I know to stay away from these crooks.
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