Frozen when trying to download
This totally sucks. Worked earlier today
Now asks me to download a new version and I’m frozen partway there.
I cannot have this happen. If She’ll recharge is not dependable in -24 weather there is no sense driving to try to charge.
Now asks me to download a new version and I’m frozen partway there.
I cannot have this happen. If She’ll recharge is not dependable in -24 weather there is no sense driving to try to charge.
DO NOT use this app!
We downloaded this app to enable our Prius Prime rechargeable hybrid to be charged. We supplied our credit card # and tried to charge our car. It requiried several calls to their help # but we finally started to charge. After several days of trying this, but very little kw hours of charging, we noticed that Shell had charged our credit card $60 on 4-5 occurrences with no credits. On the most recent occurrence, the Shell charger has LOCKED the charging plug into our vehicle so that my wife cannot come home. We have called Shell help and also local law enforcement!
I hope my wife finds a way to get home!
I hope my wife finds a way to get home!
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FRAUDULENT?
I tried several times to register an account on this app. App keeps saying my email address is invalid. The Shell rep I spoke to told me I was calling from California and had completely different information. I may report Shell to the police because they couldn’t tell me why none of this is correct.
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It’s getting better
This app has gotten a lot better since I first got it, please keep up the good work.
Absolute trash
After spending more then 15min setting up login information and payment details for a free charging station, the only information offered was request rejected.
Awful in every way. Shame on Shell
Got to the charging station. Saw that it had changed from ChargePoint to Shell Know what’s good for your sodium. Downloaded the app. Everything went downhill from there. Could not charge my car. Tried support. First they hung up on me. Second time the man said oh that charging station isn’t working. but there’s no indication on the charging station that it’s completely broken but rather it just says it doesn’t know what state it’s in. Overall wasted a half hour of my life. Didn’t charge my car. Have absolutely no use for this awful app. The developers and staff should be ashamed of themselves.
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Stuck processing
Last two attempts the app was stuck “processing “ as I tried to start a charger. Needs to respond faster than many minutes. Good 5g network connection both times.
The worst charging network
I live in a condo building that happens to have a Shell Recharge station. The station hardware seems to be fine for the most part but it is frequently unusable because the software is so bad. Frequent outages mean when I go to plug in my car its a coin toss whether the app will work or whether it will give me a generic error like “error, something isn’t working” and not charge my car. When I call the support staff they are never aware of any problems even though there’s clearly some kind of outage preventing iOS users or all users in general from using the app. Sometimes the phone rep can start the charge remotely after waiting on hold for 30 minutes and other times they can’t. Sometimes the charge rep says they have no idea anything is broken then it mysteriously starts working while I’m on the phone (meaning something is probably getting rebooted on Shell’s side without the rep telling me the details). Overall inconsistent service means you never know when you can charge your car. I wish we had ChargePoint instead.
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Worked great
Arrived at a charger, had the app installed and charging my car within 3 minutes. The 150kW charger actually delivered 150kW too, so that’s a nice bonus.
Something went sideways
I use this app when I started working with EV‘s and everything seem to work fine I will go to my nearby charging stations load up my Shell Recharge charge the car and go on with my day as a recent the recharge would fail and shall put a $60 hold on my account I tried multiple times at the same location on the same day and at separate stations and all that would happen is shell would hold $60 on my account but I would never get a charge. What’s worse is they would hold that $60 for over a week when the typical credit card hold is only two to three days. I have stopped using the app and I have avoided the troubled charging stations as they also fail with the direct app as well so it’s probably an issue with EVgo, but I moved onto Electrify America which isn’t part of this app. This app is supposed to be an aggregation app, but I strongly discouraged the use of this app until they improve on their API performance getting the interconnectivity between all the different partners.
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