Leave a Review Shell Recharge
Awful in every way. Shame on Shell
Got to the charging station. Saw that it had changed from ChargePoint to Shell Know what’s good for your sodium. Downloaded the app. Everything went downhill from there. Could not charge my car. Tried support. First they hung up on me. Second time the man said oh that charging station isn’t working. but there’s no indication on the charging station that it’s completely broken but rather it just says it doesn’t know what state it’s in. Overall wasted a half hour of my life. Didn’t charge my car. Have absolutely no use for this awful app. The developers and staff should be ashamed of themselves.Show lessCustomer Service maven guru
The worst charging network
I live in a condo building that happens to have a Shell Recharge station. The station hardware seems to be fine for the most part but it is frequently unusable because the software is so bad. Frequent outages mean when I go to plug in my car its a coin toss whether the app will work or whether it will give me a generic error like “error, something isn’t working” and not charge my car. When I call the support staff they are never aware of any problems even though there’s clearly some kind of outage preventing iOS users or all users in general from using the app. Sometimes the phone rep can start the charge remotely after waiting on hold for 30 minutes and other times they can’t. Sometimes the charge rep says they have no idea anything is broken then it mysteriously starts working while I’m on the phone (meaning something is probably getting rebooted on Shell’s side without the rep telling me the details). Overall inconsistent service means you never know when you can charge your car. I wish we had ChargePoint instead.Show less-J-a-x-
Something went sideways
I use this app when I started working with EV‘s and everything seem to work fine I will go to my nearby charging stations load up my Shell Recharge charge the car and go on with my day as a recent the recharge would fail and shall put a $60 hold on my account I tried multiple times at the same location on the same day and at separate stations and all that would happen is shell would hold $60 on my account but I would never get a charge. What’s worse is they would hold that $60 for over a week when the typical credit card hold is only two to three days. I have stopped using the app and I have avoided the troubled charging stations as they also fail with the direct app as well so it’s probably an issue with EVgo, but I moved onto Electrify America which isn’t part of this app. This app is supposed to be an aggregation app, but I strongly discouraged the use of this app until they improve on their API performance getting the interconnectivity between all the different partners.Show lessDragonx280
Unreliable
Have shell recharge stations outside my office, which I thought was convenient...but only when the app works and only when the charging station is "online" - sometimes it says it's busy but no one is there. The other day I plugged in to charge and instead of charging, it drained 30 miles off my battery in less than 5 hours. Sometimes it looks like the charge started and then it will disconnect by itself and say error...or I won't even know it stopped charging and it will charge me a $5 fee for parking. That spot sits empty every day except when I want to charge so your "parking fee" is just a scam...but adds insult when I get charged because your app or your equipment is faulty.Show lessNuttymomo
Great when it works, but too frequently inaccurate
When chargers on the map reflect their actual statuses the app is great and makes charging easy and convenient. It is my go-to for public charging. If there is a charger by another company but it’s available through Shell, I opt to use it through Shell. Sometimes though, the app will decline remote starts or show a charger is offline or busy when it is actually functional and/or available. Sometimes it fixes in seconds by closing and reopening the app, but sometimes I’ve had to log out and log back in to be able to start a charge at all. Most of the time it works, but the former has happened frequently enough that it has somewhat impacted my life experience using it. Also, the $60 credit card hold is excessive. You’ll never use that much at a charger without blowing up your battery. Mine charges 0-100 for about twelve bucks typically.Show lessalexaa221
Shell working with the Hawaiian government to provide electric cars, no conflict of interest here.
I regret to share my disappointing experience with the Shell Recharge app, particularly in the context of Shell Gas Company’s collaboration with the Hawaiian government to provide charging infrastructure for electric cars.
Firstly, the charging stations associated with the app have proven to be consistently unreliable. On numerous occasions throughout the week, I have encountered instances where the chargers were either down or malfunctioning, leading to frustrating delays and inconveniences. This unreliability undermines the very essence of a service designed to support electric vehicle users.
Furthermore, the concern arises when considering the collaboration between Shell Gas Company and the Hawaiian government. While the intention to support electric vehicles is commendable, the apparent conflict of interest raises questions about the neutrality and fairness of the service. It seems counterintuitive for a gas company to be involved in promoting electric vehicle charging, potentially impacting the credibility and transparency of the entire initiative.
The Shell Recharge app, unfortunately, has failed to live up to expectations, and the broader implications of a gas company’s involvement in promoting electric vehicle charging are unsettling. I hope these issues can be addressed promptly to ensure a more reliable and impartial service for electric vehicle users in Hawaii.Show lessAwesome!!!!!nesss!!!!
Price
I first would like to mention that taking $60 as a hold fee is way too much money. Then it takes way too long for that money to return to my account. If it were to take out $20, then I will understand, however taking a lot of money out of somebody’s account and taking very long time to put it back into their account, it’s not the way to go. Also, I don’t know why but sometimes when it shows that a charger station is nearby, then you go to the charger station and it’s not there. I have noticed that quite a few is on the map and is no longer there or it’s not working, I think Shell needs to reconsider their whole operation system because you can’t charge people a lot of money in not show them the correct station on the map. If I had option to give out zero stars, then I would.Show lessARPolestar
Un-reliable
- The charging stations are offline , and stay so, for weeks with no maintenance.
- The app logs you off often, and at the moment of writing, it has failed to login me in on multiple times. I called them and the response was that they were aware and working on it. It’s been a week.
- Remote start charge fails often. I have tried to initiate charge from the app and it hasn’t worked in weeks. I even tried using other EV charging apps that work together with Shell Recharge, same thing. The initiating charge fails with errors.
- when I asked them how people are supposed to charge, they told me to get an RFID card to be able to initiate charging without using the app. Problem is, you can only apply for the card if you are logged in, which I am unable to do.
EV charging requires some level of reliability, this doesn’t have it. I can give it zero star, but hey they are trying.Show lessalox6
Basic functions is there
All others not very good. When you put it on a charger and activate - fast and works well. The monitoring of how much charge you got lags and it’s a 50-50 when it actually does work. This could be 5 stars if it fixes the small issues. Maybe line 3-5 more updates to perfect this. Let’s work them fingers and fix them bugs guys. Yall could do it!
Update: I used to use the app to connect 3 times a week for the past 2 months, no issues. The day after I write this review the remote start charging stopped working.
I’m sorry. Please make the app work again! 5 stars!Show lessdeaguer
Great Experience!
I always wonder why people have negative reviews to where you’ll see like 1-2 stars, then those people who give 5 stars. Don’t know the answer. I’ve had a great experience with the app and the charging. No issues this far. Super inexpensive in my area. I also live in SoCal so that could be why it appears seamless. No issues with logging in, charging, or disconnecting.Show lessLaydeeFromCali
