Leave a Review Shell Recharge
Really, really terrible
The app and the charging station instructions are amazingly bad. The instructions seem to be written by engineers for people who know exactly how to use the system; they should be clearer and more appropriate for people who have never seen the system before.
The app is horrid. The signup is clunky, it requires a minimum of $10, the balance of which is locked up, so if you only need to use it once (as in a car rental) you can miss that money goodbye — Shell has stolen your money. Further, if a transaction fails or is interrupted, the app will charge another $10 to restart.
Icing on the cake: after my charge-up, I was unable to login to the app again, and the “forgot password” process never sent me a password reset email, so now I can r use the app again.
For all the money Shell makes you think they could afford an app that works.Show lessquick HD The to hrs
In a word…SUCKS!
There are no words in the English language to describe the crappiness of this entire network. I’ve had an account with this company for the last four years. Out of maybe 50 attempts to charge, possibly 25 have been successful. In the last two months I have probably a 90% failure rate trying to charge. When I call it in, they are very friendly and try to help, but, they say they can’t fix it because it shows busy on their end. I wish I could express somehow just how much I hate this entire system so that I could at least get it off my chest to feel better!Show lessStevieRay808
Not working as well anymore
I’ve had to lower my rating to 2 Stars. Otherwise the app without great in regards to its basic functions such as remote starting the chargers and monitoring them. One main problem is the app’s convenience when it comes to signing in. It also signs out way too often… More often than would be considered necessary for a security precaution. In fact, it signs out in the middle of doing basic functions. They have no way to automatically sign in security features on the phone you have to type out every time to sign in. It also has trouble with the Internet connection and you cannot locate stations to start a charge or to check in on your current charge. Since this is also usually the discount service through power, companies, and other. Charging options options as far as amounts, and the ability to vary the amount of the dollar amount you want to upload. I understand having a which of the $5 not $10. But only allowing increments of 10 causes more problems. Most of the other features were great. And if they would resolve some of the most annoying errors. The app should have a five star rating. But my guess is she always more interested in making an acquisition and providing a functional app.Show lessManleypciii
What other option do you have?
I’ve had to call shell directly as many times if not more than this app actually did its job. At least half those times, it didn’t work anyway. The charging stations are poorly maintained and it’ll eat your money for no reason. It makes you wonder how a multi-billion dollar company can enter a new phase of an industry in which they’ve had decades of experience, full of nothing but some of the smartest people making it, then managing to flunk it up so wonderfully. There are no excuses for such a ubiquitous app to be so bad.
But if you have an electric car, what other options are there? None.Show lessgtaboo
Keeps signing me out
I have to use this app every day at work, and every couple of days I have to sign back in. There are many other reasons this is just a bad app, such as the error message I get nearly every time I start a charge saying there was an error (even though there wasn’t m), but the signing out bug is driving me crazy.
The most frustrating part is that I know they don’t care at all about how awful the app is and will never fix it. It’s not like you have a choice whether or not to use this app if you need to use one of their chargers.Show lessmitya_103
Reliably unreliable
The app is horrible. I am constantly being asked to log in. The app takes a few minutes to update and even then is not accurate. The one CCS adapter in my area is down constantly. This latest one has been down for over a week with the same error. I have reported it in app and I called there support line 5 times. First 4 times the hold message was someone talking in the background. The last time the person was very nice but unable to help with the station.Show lessFlorida man.
Shamefully bad, Shell
For as large of a company as Shell is, this should be a much better app. Get the RFID card if possible, it solves a lot of the app and charger screen issues.
Chargers and app availability rarely sync, chargers are regularly out of order, customer service offers minimal on-site assistance, app notifications for charging don’t always push, and ultimately if this charger wasn’t closest to home (when it’s actually working) I wouldn’t use it and currently make every effort to charge elsewhere when I can.Show lessKVG123
Works fine in the limited use I have for it
New to electric vehicles and charging. The app has worked fine for me in the few weeks I’ve been using it. I have NOT been searching for locations, just charging at a known bank of them. March of 23, no issues here. (SF Bay Area)CCKinnison
DOES NOT WORK IN FRANCE
I would leave a 0-star review if I could. We were encouraged to use this app by Hertz after picking up an electric rental car in Paris. The app REFUSED to locate me throughout our trip in the French countryside. It would only pull up results for England and would not allow me to manually enter the desired destination - would only show an error message and ask me to refresh. I tried for hours at various locations to no avail. Additionally, we ended up going through the Shell Recharge website to find a location and were consistently led to machines that did not work, were out of service, or refused to take the Shell Recharge RFID fob despite being listed as in working order on their website. I have never left a review for an app before but this extremely frustrating experience has left me incensed. If encouraged by your rental company to use them app, I would use extreme caution as the majority of their data appears to be bogus. 0/10, would not recommend.Show lessgirlie123<3
Inconsistent and unreliable
I’ve been using this app almost daily for 6 months and it never got better.
The availability of chargers, charging times, notifications for charging stopping/starting, and overall availability of the charging network are all spotty.
Paying them $5 for an RFID card has helped me in the plethora of situations the app wouldn’t connect or inaccurately showed a charger as “offline”. (They were fully functioning with RFID initiation instead of app)
Customer service agents can help about half the time, and that’s primarily when you call over using the in-app issue reporting.
TLDR; all of the things you would use an app for are inconsistent at best and require quick improvement, especially with a huge company like Shell heading this project.Show less
