Leave a Review Shell Recharge
DO NOT GET THIS APP!
Horrible! Rate this a -5 if possible. This app has NEVER worked for charging here in Hawaii. When I call the number on the station they are no help whatsoever; they have to connect you with tech support who is never available but they “will call you back as soon as possible”. Guess what?? Never got a call back after at least 8-10 calls to them. Never. Unfortunately they are the only level 3 listed BUT are also listed as “Hawaiian Electric Company”. I am going to call Hawaiian Electric Company tomorrow and inform them of these issues. Hopefully they can get a contract with someone else. DO NOT get this app!! They do not careShow lessPuccini4me
Incredibly buggy data loading
90% of the time I’m presented with a message about downloading offline map data that doesn’t go away. The times I was able to load stations, the dial with number of chargers at a site is very helpful.ihadasandwichforlunch
It just doesn’t work. Worthless.
Summary of my experience to date: Server times out.
Oil company making EV charging experiences seems to be a bad idea in theory and practice.
Was able to get my car to charge after 45 min of effort. I was in very good cell network. Open app: wait 5 min to load. Sign up： wait 5 min to time out, try again, 5 min to time out, try again: email already registered (so one of the first two attempts actually worked even though I got a time out message).
Log in, time out, log in, time out……
Finally, start charge: time out…….Show lessDJ09032020
App connection unreliable
App usually indicates that it cannot connect with the server. Charged once with Shell and did not have a problem, but with the connection issues I am seeing I will not attempt to charge with Shell unless I have no other options.Mulesii
$60 hold after loading $10 prepaid, $2 charge
I downloaded and used this while on a „ road trip. USE ANY OTHER CHARGING COMPANY IF POSSIBLE. We use 3-4 of the common charging companies when traveling longer distances, and all apps have been pain-free after setup. You will have to pre-pay a minimum $10. They will also put a $60 hold on your credit card. Then they will have a charger that is slower than competitors so you give up after $2 worth of charging. Just go to any other charger, I would have driven further off the highway to not bother with this app if I knew it was such a mess.Show lessRosie1720
Too difficult to setup or use
I tried using this app three times, it would let me paste my card information into the payment section, I was forced to type it in since I don’t carry the physical cards I wanted to use.
The machine I did use was outdated and a generic drop in. I was asked to input the station number it was attached to. It was the only station that system supported.
Directly paying with a different card was much easier than using the app. So what’s the point of the app.
I’m now using a different app to find charging stations and am one pointless app lighter on my phone.Show lessmarckorbin
Need smarter app
Okay we need the app to recognize that there is money in the app account without toggling to use that money on the app and not take money out of bank and cause a $60 hold. All the other apps have this ability.
Look how EA handles funds on hold for a charge. No toggling to use funds in app account.Iowa Corn
Notifications Broken
Don’t bother with this app. They charge idle fees of $10/hr and the notifications of charging complete don’t work.
Support is nice but don’t do anything. They’ve stung me for over $100 in fees on top of charging over the last few months. They’re actually incentivized not to fix their issues.
Probably the worst charging network in the US.Show lessFranton
The stations are often broken, the Reps are, too
We have a few fast chargers in town. Three. They’re broken, at a minimum, 60% of the time. That’s charitable. More realistically they’re broken 70%, or maybe even 80% of the time. Sometimes they’re all broken at once, like they are, today. Sometimes calling in leads to a Representative who is capable. That’s a very good day when that happens! The few capable representatives that slipped through a hiring process one imagines meant to screen them out are able to restart the stations. Sometimes restarting works, most of the time, >50% of the time, restarting doesn’t work, yet sometimes it does! It’s a very great day when it works. Today was a typical day, though. The Representative didn’t understand anything, couldn’t comprehend numbers, didn’t know how many digits were in the station IDs, kept asking to try and transfer to someone else who could help, and placing the call on hold. After forty minutes the Representative asked if it wouldn’t be a bother to hang up, wait 20 more minutes, to call back in, as then maybe someone else could try and assist. This is run by Shell. Shell has an interest to make this experience as awful as possible. One wonders if they have tried hard to do so, or not at all. Either way, with effort, or without, the leadership of Shell, or whichever underpaid peons they assigned this task to have succeeded in releasing a service as awful as the petrochemicals they so callously pollute this planet withShow lessIdintwantanickname
“Apply for a charging card in the app”…
WHERE?????
Cannot find any place in the app where this card can be ordered…truly awful usability. And directly impacting their revenue since no card = no charging = no revenue!ChanaBear
