Leave a Review Shell Recharge
The worst app by far
Always have issue when trying to “Stop Charge” I’ve submitted hundreds of requests but nothing ever been fixed! If you can’t fix it, then let other companies take over your business!jdndisje
She’ll Recharge is no Greenlots
Ever since Shell purchased Greenlots they have taken the charging experience to new lows. Their apps is always have network issues, the chargers are down exponentially more. Hate to say this but we need a government non-profit entity to operate these charging stations. Shell is just after the money and will be a horrible steward of such a vital infra structure such as the electric charging stations. They want electric to fail so they can continue with the old system. Wish the government would take over the charging system in the future, these companies in the fossil fuel realm will not change.Show lessBounty200
Whoever programmed this app should be shot.
Every single time I pick up this app, which I have to use to start 1 of 5 fast charge stations available to me (usually 3 of which are not working at any given time), it has to update, which takes up to several minutes. I’m often at station before the app has updated to show me if it’s working or not. How can you do something so badly???Show lesscorby76
App has gotten worse over time
Updates are very rare, and the most recent one actually caused a whole host of issues. From map stability to not recognizing completed charging sessions, this is barely functional.
I have the choice to use this charger or another company within the same half-mile of each other and I just can’t count on this one to be reliable.Show lessSomeone with a Name
Worst charging app
Do your research. If it takes Shell Recharge find another station. Went to a charging station with 4 chargers. While there attempting unsuccessfully for 1/2 hour to start a charge 4 other people came and went. None of the stations would take Apple Pay or a physical card so a fellow EVer said he could only get it to work with this, the Shell Charge App. It took multiple tries and failures but until someone downloaded the App anew we couldn’t charge. A frustrating experience. Unfortunately if you are using PlugShare the only way you can see if it requires Shell Charge is by scrolling to payment and reading the details of who is collecting . I hope never to have to use app again and my companion is completely turned off about getting an EV.Show lessajcvs
Unbearable
Standing outdoors trying to charge a car and creating an account here is so hard. It takes hours, fill out the full billing address, name, answer useless questions, enter a credit card by hand digit by digit… the time it takes to get setup makes it not worth to charge a car. A tesla supercharger would have charged a tesla in the time it takes to sign up in this app.Show lesstlextrait
Build a better app
This is the worst app I’ve ever used. Can’t remember my subscriptions so it charges me, won’t remember card info so I have to fill it out all the time, can’t remember my login so it’ll kick me out sometimes, doesn’t update to show how much charge my car has gotten, won’t tell me if a charge has initiated or failed; I could go on but I think Shell is intentionally making electric car charging difficult to stall widespread adoption.Show lessTyrenJohn
Worst app I have used
$10 minimum to load. Doesn’t take apple pay. Doesn’t scan credit card. I was hoping for a quick top off while I was away from home. Instead I spend 7 minutes on a horrible experience. Go slam your arm in your car door, it will be a better overall experience.Cas8888
Rarely Works!
This app has worked only ONCE in 8 charges. I have to call customer service each time to get the charge started. And now it won’t even allow me to add funds to my account with a perfectly good credit card, which I’ve used on this app previously. It gets better- the help line for this issue is open M-F 9-5 ONLY. This app is worse than useless- it sets you up to be stranded without a charge.Show lessJChipsNeedsHELP
Do not install these at your school or institution
This company should not be in the EV business. Their chargers and this app do not work most if the time.I had my car plugged in for 3 1/2 hours today and actually lost 2 miles. It did not charge. It shut off after two minutes with no explanation or alert. I really really hate them. There’s no way to contact them if you have a problem. If shell/ greenlots wants to install chargers at your school, please reject them and go with a better company whose equipment actually works like ChargePoint or Sima. If you ever have a problem at a ChargePoint station you call them and a human actually answers the phone and helps you. With shell there is no way to contact them and if you send them an email it’s just going to trash. No one will ever reply you. I don’t think there is an actual human working in this company anywhere.Show lesszappo_2
