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Charger doesn’t even work
I’m low on battery and the charger doesn’t even work this is crazy I’ve never experienced this now I have to wait for a refund please don’t use these charging stations I called and he did nothing for me why do you have chargers if they don’t even work what do I do now tow my car?kingdanny863
Decent App
I use it at one charge station only so far. Works OK 50% of the time. It’s hit and miss if you have to enter your credentials. If it’s baking or raining it is very frystrating. I would like to see face recognition. I’ve also experienced that you get the confirmation that charging has started, but when you get to the vehicle, it hadn’t been charged.Show lessBjuve
Pretty good but logs me out every couple of days
The app works well except for the fact that couple of days it logs me out. Minor issue but annoying to have to login every so often, especially considering the app doesn’t have FaceID.Playero Popular
App always have network issues
The app always have network issues. Most of the time it doesn’t show accurate status of the charging stations. There are times it would show a station free on the map even though I’ve been using the station.
Not much useful function in the app. Wish they could incorporate how many minutes the station will be free till the next user have to wait for the next station. Especially here in Hawaii there’s only a handful of EV stations.Show lesssteple
Terrible service, app okay
Despite network, app and stations promising and claiming 24 hr support, this is completely false. Instead you only have CS reps who can’t do anything more than remotely restarting stations, and giving absurd terrible advice like calling tow trucks via electric car roadside assistance! Electric car got held hostage by a bad faulty station that did not release current to allow the lock to disengage; since it was just after business hours on a Friday, repeated calls were useless since they could not get an actual technician to respond and they talked about waiting until Monday! Only after telling them that the broken trickle charge could trigger a battery explosion if left for that many days did finally someone get dispatched— though they didn’t even know nor had contact with the person since they claimed it was only going to be fixed hours later at the end of day but traveling back to my abandoned car showed someone did reset and manually shut down the power sometime earlier after I reached out to Seattle City Light directly (which Greenlots refused to provide).
Complained to Seattle City Light about this experience and Greenlots lies already.Show lessasbzan
Great app for charging
Its really easy to use and also the updated app looks great.katy100👍🏼
Uninstall this app.
Do not install this app. We went to a charger once and used this app to pay. It said the payment failed. It should have cost about 25 cents. Instead, the app won’t let me do anything, it just keeps bringing up the charging session that failed over and over and over. Checking my card this morning, it charged me $60 to charge. For 1.7kWh.Show lessLeonardoty
Unreliable service
The CCS charger in Elk Grove did not work even after multiple attempts even though it showed on the app as available. As we were traveling at the time, this caused us to be stranded and added a couple hours to our journey home as we had to look for another charger which was inconvenient for us as there were none nearby.
Would give 0/5 stars if possible, would stay away at all costs!!Show lessbattleidiot
Meh
I only use Greenlots to charge for free for an hour a week at one location, but if it wasn’t free I wouldn’t use it at all. ChargePoint is much easier and user friendly.
For instance, ChargePoint sends RFID cards for free - GreenLots charges $5.
ChargePoint also allows use of wallet card on iOS to quickly tap to charge. Greenlots you have to go through the cumbersome app or pay $5 for an RFID.Show lessswg90
Great new sleek design. Good to see progress in the world of EV.
Great to see such great progress in the EV word. Thank you for helping drive progress. Great app with great design features.MTK004
