Leave a Review Shell Recharge
Can’t logon
I have created an account on the web but app just sits there in splash screen for several minute s before I can try to log in. When I finally get to the logon screen it just spins and times out. Person on the phone nice but could not helpRF Burns
Won’t accept email login from greenlots
I’ve got a + in my email that lets me filter companies that sell my email and is perfectly valid and won’t let me login. I can reset my password all day long but they break the email rfc which was made in the 90s!!MSTRFN
Incredibly expensive charging network
Have to buy in $10 increments. Bought $10, said card declined. Tried again, worked, but the declined charge also went through.
Steep charging fees and god forbid you leave your car idle there when it’s done charging. $6/hr, despite all the other stations being open for use.BilldaCat10
Moronically bad
Let alone the poor usability of the app (in 2022!), the system is just … broken. Follow the prompts on the console? Well no, that just leads to frustration: plug in, then use the app to pay. Download the app, finally set it up, then: charger is offline - except the console shows the opposite, and has locked the hose to the car.
Manage to reboot the console (secure! gives one great confidence, no?), unlock the hose and remove it.
Go to app, select the location (again), but oh, there’s no payment. Mind you, no option to enter payment, you need to go to settings and find it, and then enter completely manually. No option to use apple or Google pay or Paypal - and with the crappy security in the app, I don’t feel any confidence that my credit card details are safe.
Go and search for the charging station again (because why would the app remember this, after all, it was the previous action…), select the location and put through payment. Nothing shows on the app. Plug the hose in anyway. Restart the app, search again blah blah blah, retry and your payment is in there. Try to initiate charging, can’t do it.
Start the whole fricken process from scratch, and finally you can start charging.
12 minutes. 12 MINUTES. That’s how long it took.
Using Chargepoint or any of the others, even including app download and setup, you’re charging within 5 (max).Show lessShoppingfromhome
Payment broken
I cannot even enter in my payment info. The app is just frozen on the screen where you put the card number etc in, and there’s no way to progress from that screenmyopinionisbetterthanyours
Is Shell sabotaging this app???
Worked last week and now the app just refuses to take my new credit card. I noticed a notorious gas company took it over so things feel suspicious… i now have to look for chargers in way less convenient areas cause this app refuses to work.PinkBelly10
Offline and I’m pretty sure this is thievery
All their machines in Seattle are offline for some reason and with no notice whatsoever to their costumers and seemingly no one working in costumer support. I wouldn’t have added money to the app for future charges and while I do recognize that they’ve been bought out by shell no one sent a memo, email or letter saying there would be major disruptions to service. Not even a note poster on the machines -_-Show lessNYX d
My advice is: don’t trust them.
Their service is lousy. Stations are listed as in operation, but when you get there, it turns out there’s a problem. Customer service is useless - they’ve sent me to stations that are NOT open to the public more than once. This company is not trustworthy.Florida e-car owner
Unreliable
I stopped at a location that showed up as “active” on the map, but when I pulled up and plugged my car in it kept showing a “failed charged attempt”. I called the customer service number on the machine, the lady helping me was very sweet, and after multiple attempts it still wouldn’t work. She said that there must be a connectivity issue or the terminal isn’t working… Well, then don’t mark it as active?! Luckily, I was still at 50% but the freezing weather will eat that battery life up in a pinch. Thankfully, I found a ChargePoint station 20 minutes away. They never fail to accept a charge at their stations and will continue to get my support. Please fix you bum machine before someone is seriously stranded at one of your terminals and all they will from your support line is a “I’m sorry - I can’t help you… Have a great day!”. Unbelievable.Show lessTjm235
App filter broken
I have adjusted the map filters to only show CCS charging stations. However, the map doesn’t filter out anything (a spinning wheel shows up in the top right but nothing happens) and still shows all of the L2 stations which isn’t helpful when I’m on a road trip. The filter toggles also reset every time I close and open the app which isn’t ideal.Show lessengr01
