Error
I have been having issues trying to log into my account ever since I did face recognition. I can not use my phone to access any of my banking. I now have to do everything on my computer. Very frustrating. Let’s get it together guys!
Face ID and Settings Broken
the app used to work great but now every single time I try to log in it resets my Face ID settings and always asks me about looking at the new features.
Terrible
App is terrible constantly kicks me out after I sign in. Never remembers any of my setting and constantly show a banner for new features. Worst banking app I've used.
App needs a good overhaul
Very disappointed in this app. It constantly switches between me typing my info in and it using face ID. Many times I can’t even get it to launch; it freezes.
Great when it actually works.
It constantly looses the facial recognition settings and I’ve now been locked out of my account several times, as I use a variety of different passwords and it’s hard to keep track, which is why the facial recognition is beneficial to me. Please fix this feature. It’s annoying to have to keep resetting.
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Inoperable
The app hasn’t worked in months.
Needs an update
The app has gone downhill for some time now. I cannot log into my account with Face ID/Finger Print anymore. When I set it on, works MAYBE one time then turns it off. Another thing would be that I get the SAME alerts to enable card controls, Face ID, etc every single time I log in. It is very stressful and needs to be figured out.
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No quality assurance testing
There are so many bugs, it leads to a horrible consumer experience. Should seriously look at testing your app before you release it...
Constantly losing personal settings and logged off
Every time I load up the app it is a coin toss as to whether my user ID is saved or not or if Touch ID stays enabled or not. Now recently I have been needing to answer my security questions each time I log in and after I do so I get kicked out of my account after seeing my balance. Although I can see my account in detail on the desktop, the whole point of mobile banking is to be able to do so while in transit or away from any computer. Please address these bugs. Your last software patch was 3 months ago.
EDIT: Now my security questions can’t even be pulled up! This app is now completely useless and occupies storage space for absolutely no reason now. I highly do NOT recommend this app and suggest using the criminally heinous web browser version instead.
EDIT: Now my security questions can’t even be pulled up! This app is now completely useless and occupies storage space for absolutely no reason now. I highly do NOT recommend this app and suggest using the criminally heinous web browser version instead.
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Face recognition
Face recognition shuts off on its own and I have to keep enabling it in order to get I to my account. This just started when the app was updated and seems to be getting worse
