The App Upgrade is a Disaster
What was once an efficient service has now collapsed into an unusable mess. The app no longer works and the staff you speak to to book over the phone instead are uninterested in the problem. Sort it out please.
3am trip to the station
Great driver, lovely chap. Could not recommend him
Enough.
Enough.
Avoid
Until they fix their system avoid Radio Taxis (and WestQuay cars). They take your pre-booking without confirming a driver is available. Then their system looks for a driver at the time you asked for them to arrive. This ridiculous pre-booking system made me miss my train.
They have gone from the best taxi service in Southampton to the worst with this system in place. Until they fix it don’t bother.
They have gone from the best taxi service in Southampton to the worst with this system in place. Until they fix it don’t bother.
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Sloppy app
Scheduling apparently doesn’t arrange for a car to arrive at the time agreed. Its the time they start looking for drivers so you need to book 15 to 20 mins before you want car to arrive. Applepay doesnt work either.
Doesn’t work
I cannot register. The validation codes don’t work via the app and via the website too.
Wouldn’t allow to book a ride using Apple Pay
So I booked an Uber don’t offer an option if you won’t accept it.
Rubbish App
Tried several times yesterday to book a taxi via the app. Absolute waste of time,lucky if it had worked in the last 6months or so. Deleted it several time’s & reinstalled it.
Finally got an Uber but they sent the job to Radio Taxis & it was £3 cheaper than my original Radio Taxi quote.
Finally got an Uber but they sent the job to Radio Taxis & it was £3 cheaper than my original Radio Taxi quote.
Terrible app
Do not Book online. They phone you hours later to go through all the details. You should just phone in the first place. Also app bookings fixed fee whereas if just phone for taxi you will be charged actual fare. Pointless app.
Can't even open it
return to home screen automatically
Never pre book
Constantly not having money refunded for rides when they take a pre authorised amount out or when you cancel rides they never give the money back money grabbers
