Leave a Review Whiteout Survival
Customer Service
This has to be one of the worst customer service experiences from a mobile game I’ve ever had (and I play other popular mobile games that have pretty bad CS). I have been back and forth trying to get them to unlink the account that was created on my phone from Game Center. I originally started playing on my iPad and assumed that when I downloaded it on my phone, it would pick up where I left off given that the iPad and phone share the same Game Center ID. Instead the phone is linked to GC and the real game is stuck under guest. So if I log into GC on the iPad it picks up the newly created game. They have asked so many questions. I’m not even sure how many ways I had to explain the above before they sent me a ridiculous form to complete. It shouldn’t be that complicated to understand “unlink this account so I can link the main game”. If I needed to complete the stupid form it should have been sent 2 days ago but instead Customer Service perpetuated this idle conversation aka nonsense. Furthermore, to delete the account entirely, you need to complete another form and wait 15 days! I’m mad I spent money on the other account or else I just would have closed both (with the stupid form) and been done with this game.Show lessDeveloper Response
Dear Chief, we are sorry for the inconvenience. You may reach out to our Discord (@Whiteout Survival) Moderators with more details of the query regarding problems with customer support so that we can service you better. Thank you for your understanding and support.The fun doesn't last long
I've been playing for a couple weeks, but I'm a play for free guy, and unless you're will to fork over $10-$20 a day you'll quickly get to a point where it takes every resource you have and 3 or 4 days to upgrade any of the major buildings. You'll also get to a point where you won't be able to win many battles because everyone else has paid to charge up their troops. Another problem is the Alliance system, where leader start alliances and then bail without telling anyone or all of the sudden everybody leaves, so you have to leave and find a new alliance and start over. There is literally no guide to help players out and I still have no clue how wars are supposed to work or why I should even care why a banner should be garrisoned. You can go on hunts that give you rewards but you have to wait 5 minutes for your troops to get anywhere and and another 5 minutes for them to come back and the rewards are hardly worth the effort. I haven't deleted the game but I'm at the point where I long in to get daily rewards and start some troop training which is up to 5 hours to finish 400 troops. I've given up on exploration or arena battles because I can't win anymore without spending $100 or so on packs. So if a game you can only play for 15 minutes a day without spending money is your thing, go ahead and knock yourself out.Show lessDeveloper Response
Dear Chief, thank you for experiencing the game. We appreciate your feedbacks, you may submit more feedbacks in detail through Avatar - Settings - Contact Us to help us improve the game. Good reviews also motivate us to provide more exciting contents in the future.greedy devs
the game used to be fun but it’s to the point that they only care about the money. the only way to participate in events or even get stronger is to spend a lot of money. the “big event” is SVS state vs state and they will pair smaller states with people who have spend $50k+ if not $100k on the game… and i’m not exaggerating. if you want to succeed in the game you have to put about $500-$1000 a month on the game. every event is designed for you to spend to win or grow. people are constantly complaining the game is boring and unfair and they don’t care. I am ashamed to have spent enough money to be a “valuable player” and even got VIP SUPPORT but they ignore you worse than normal support. until you are one of the ones spending $5000+ a month they do not care about you. save your time and your money and find a different game. it’s the same boring events week after week with the same crappy rewards and after a while it’s impossible to grow without spending money.. they will then pair you with players who can zero you in 1 or 2 hits. NOT WORTH IT!!! i have become extremely discouraged with the game especially after all the money i stupidly put into itShow lessDeveloper Response
Dear Chief, we are sorry for your bad experience with the customer service. You may reach out to us on VIP Support with more details of the query so that we can service you better. Thank you for your understanding and support.