Useless
I’ve downloaded and deleted this app numerous times this year, in hopes of getting the option to pay online, but nothing works. The Friendswood store is too small for the amount of traffic the location gets. Being able to order online would help tremendously… but I can’t because I don’t have the option.
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Frustrated
I placed an order the through the app on September 30. And when I went to pick up my order, they were out of what I ordered so they said I would need to cancel my order through the app which there was no way to do that. so I ended up with nothing no order no refund
Use of Rewards
This was my first time using the app. The app is decent with the exception of not being able to use my rewards. I tried several attempts to apply my rewards but it did not work.
Mobile ordering
I ordered here all the time and I usually don’t ever have any issues. I went with. It was very busy in the morning. I had to use my mobile app. I walked in. There was a line. It was my turn. I said that I had ordered the app. The lady just looked at it. I don’t know. I don’t have your order. To three other people in front of me. When was finally my turn AGAIN. It only took two seconds for her to push my name in the computer and find my order. I don’t understand why that wasn’t done the first time when it was my initial turn in line.
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Disappointed
I placed an order through the app. Unfortunately I wasn’t able to pick it up. I couldn’t cancel the order & they still charged me.
There needs to be a way to cancel your order.
There needs to be a way to cancel your order.
Rewards points
So I've been using the Shipleys app for months now & I just realized the app
Is glitched I haven't been earning the right amount of points for my orders. Another issue is it doesn't even show you an option to redeem these points. If there's
Support for this app, please help!!!
Is glitched I haven't been earning the right amount of points for my orders. Another issue is it doesn't even show you an option to redeem these points. If there's
Support for this app, please help!!!
Store closed but app took my order and payment.
I place an order trough the app during regular business hours. When I got to the store, it was closed. I tried canceling through the app, but they took my payment. I called their customer service number multiple times and they have not reached out or a refund. I don’t think the app should be able to take orders or payments if the store is closed.
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Service fee??
Well, I guess I won’t be using the app again. I ordered four donuts on the app and they added $.75 as a service fee. Why would you do that?
Rewards missing
I’ve only order through the app twice but when it’s free promos happening they don’t appear on the app. I’ve tried everything & it seems to not work
A Service Fee with each order—forget it
I was excited about this App, but my first order had a $0.75 service fee! Basically I was paying for another donut and other food Apps don’t include this fee, such as the Kolache Factory, therefore I killed my online order.
Too bad, I’ve been a customer over 40 years and I be enjoyed rewards from other food Apps, but giving up on this one.
Too bad, I’ve been a customer over 40 years and I be enjoyed rewards from other food Apps, but giving up on this one.
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