Great App, Poor Execution
The app is great and easy to use. Unfortunately the execution of the order at the store level is not. Maybe a different location will bring better results.Alex & Jenna
Hattiesburg/oak grove Mississippi location
I just love using the app to order, it’s easier and rewards are always a plus. I wish my local location had donuts where the dough is chocolate. I see 1 listed on the menu but it’s not offered here.Aleon123456789
Why isn’t there an option to upload receipts?
My whole family love Shipley Donuts. I was excited to see the app. Download and tried to use. My local Shipley didn’t receive the order though it charged my card. I used it once out of three times successfully. Our local Shipley employees on Hwy 99 are fantastic, but I regularly go in to order because of unreliability of this app. I don’t get why there isn’t an option to upload in-store receipts for points as well? It can’t be hard to enable. Most other restaurants have this option. You’re missing out on tracking purchases…which is the point here, right? And your loyal customers aren’t rewarded for their patronage. Also, was going to spend some serious money on gift cards at Christmas and Shipley doesn’t offer those either. I had to go elsewhere for those. You’re making it awfully hard to buy from your company. Update options, please!CJ5117
App could be better
The rewards are never redeemable. I can see them in my “wallet” but when I click redeem I’m told there are no rewards available. It won’t let me order ahead 3:4 times. It’s just easier to go through the hecka long drive thru line.NikkiBarboza
Donuts
Who doesn’t like free donuts !!!Donut lord fr fr
Love Shipley love their rewards app
Easy to earn and fun 🤩 What sets Shipley Do-Nuts rewards app apart is the clever labeling of rewards after their products It adds an extra layer of fun and excitement to the whole experience and makes you crave another donut!!! As you progress through the levels, you'll get to levels like "Glazed " and "sprinkles” shows they get us donut lovers- and the rewards get better as you go through each level and they just show up in your wallet on the regular I don’t have to worry about using points to get anything -couldnt be more disappiinted
HARKER HEIGHTS SHIPLEYS
Horrible service!!!! Ordered special donuts for my daughter to take to class on Valentine’s Day. Woke up early to order them to ensure she’d have them in time. I get to the shop and they tell me they didn’t see the order. And there would be a wait, which would’ve made my daughter late to school, so we left empty handed. I called back for a refund and they told me I had to call DoorDash?? Which I’ve never used. They told me if door dash can’t do anything then I’m just out $35. We go to Shirley’s every Friday morning, but we will never return again. Awful service.Cristaaaa!
Shipley’s App Rocks
We love Shipley’s Do-Nuts, and I’m so happy they have rewards and an app now! This is fantastic!Allergy159
GREAT 👍
I love the app and it has friendly service I love when you get points and get free donuts very great I love their products. :)Xophía
They add $10 to your order
I place an online order including my tip and they still added $10 to my order cost for no reason. Will not use this app again. No other apps do this. Not acceptable. Why are we fronting extra money, more money for food we haven’t even received yet? Then we have to wait for it to magically be returned in days. No thanks. I have to drive there for pick up anyway so I will pay onsite and keep MY money.Bee19860000000000000000
