Works well
If they can update the app to show the lock/unlock icon when activated that would help tremendously. Also provide the options for 12hr/24hr and date format would make it a 5 starsRea Raynall
Straightforward, but it’s missing a key colonel
App is user-friendly, but it needs (requires!) an upgrade (emailed company about this) to show lock status. Initially I thought a work around was to view the lock records, but if someone manually locks or unlocks the door, it’s not on there. Should be a straightforward push…COblonde1
Battery level not working
I put a new batteries 8 months ago use this door every single day multiple times a day and the battery level still says 75%. The lock is slowing down so I know that the batteries are probably getting low, but the app is not letting me know that the batteries are losing their charge.Obamas birth certificate
Yep
The app wasn’t bad at all. The other note the lock that the app was supporting sucked. Had to delete app because door lock failed in 2 weeks very sadBig6u9me
Security issues
The app and lock were very easy to setup. However there were no directions on how to lock the door from the outside using the keypad. Also, I am not getting push notifications of when the door is locked or unlocked. I agree with most reviews the Home Screen should state whether or not the door is locked or unlocked when opening the app. The Face ID required to open the app hardly works. If you use the Face ID to open the app, then close the app, the Face ID is not engaged if you reopen the app. Makes me feel a bit unsafe knowing the app can be opened without a passcode/ Face ID.becomejaded
Gateway needed
Easy to install and connect. I didn’t realize it was not wifi connected so I had to get a gateway. Was only about $30 more but seemed weird that it would be Bluetooth capable and not WiFi capable. I agree that it would be useful to see on the Home Screen if the lock is in fact locked. Most likely does not simply because if you don’t have the gateway, it can’t. Click the hexagon at the top right hand corner to see lock status. Or if you connect to Alexa, you can see and control a little easier in that app. Overall for price, functionality, and security, it’s pretty solid.kaleleaf123
Add feature please showing status!!
Please add a status on the app! We would all love to know if the door is locked or unlocked!!Cambrrs16
Will not connect to our phones
We have tried everything they suggested, resting, we’ve uninstalled and reinstalled the app, made sure only one phone was pairing, stood close, etc. Nothing works!!! Very frustrated because we bought the lock and drilled into our custom mahogany doors and can’t use any of the functions. The little scanner doesn’t even work.Mommyof6kids
Seriously! No indication of the bolt is locked or not?
No way to tell if the door is locked or not. Is it really that hard? It’s basic functionality!Thr185
Good product has some issues
The biggest issue we have is that only one person can be logged into the app, and the is no options to allow you to share your login with family members.
Other than that the app is straightforward and user friendly.Danagethe1st
