User error?
I’ve downloaded the app, but unfortunately I’m unable to pair the phone with the lock. Not sure if I need a gateway or what I’m doing wrong but I’ve tried several times. Unsuccessful. I’m sure I’ll love it once I get it up and running but that’s easier said than done.jhr21
Needs an update
Good app, eaae of use is intuitive, my one complaint is that the app does not allow a user to share the log in with family members, only one person can be in the app at one time. I understand if it is a security risk, but that should be my decisionDanagethe1st
Easy to Connect/ Does not Show Lock Status
It connected to my smart lock very quickly. I would love to change my rating for this, but it is not convenient that the app doesn’t show if the door is locked or unlocked. I actually am considering ordering more expensive locks with a different compatible app because I hate that this feature is missing.qhdirbfpahe x
DS2 door sensor in app suddenly gone
This app worked great with my Zowill DK07 smart fingerprint door lock till today December 3, 2023. Then without warning the door status sensor no longer recognized was there and working for months. Tried replacing the ds2 and lock batteries, deleting lock and gateway from the app, and even reinstalling the app. Nothing. Just gone. Door lock functions still work eg finger prints, pass codes etc but now the auto lock when the door is closed when sensed by the DS2 absent.EricG2k8
Home screen update needed
Over all the app works great and does a very good job at making sure your locks and app syncs up for effortless functionality.
I have the smart lock Wifi and Front door lock and the only recommendation i have is the home screen lock icon, i would say that having the lock icon show unlocked or locked would bring an extra sense of security to the home owner. Even having the lock wifi linked up, does not always give the correct notification that it is locked or unlocked. For example if you manually lock from inside the house and hit the gateway icon to see if the door is locked, it wall say “LOCK-UNLOCKED” when clearly it is locked. Please make update for the lock icon to actually show real time.
Other thank that, i think it works great.Cocozzelli1999
Password complexity
Password complexity is not defined for creating a secure password. Using a password generator, I get remove invalid characters with no definition of what an invalid character is. The app says use at least 2 of numbers letters and symbols. If symbols are limited, that should be shown.Th3-stranger
Lock status can be seen through the “hexagon”
This smart lock and app is the easiest and best one to me so far. Actually, we can check the lock status by clicking the “hexagon” on the right top corner, but it will be even better if the lock status is showed without the need of clicking the “hexagon”. No complaints to me. :pNobody forgets
Pretty good
Lots of functional control, but I have to agree with everyone else: the lock status should be shown on the iPhone and Apple Watch both graphically (an open or closed lock icon in green or red respectively) and by simply stating “Locked” or “Unlocked”, and this should be provided by an actual status, not just based on the last action taken.
I’m finding the Records tab is not keeping a completely accurate record of openings and closings.
It would be nice if you could register the Apple Watch and/or iPhone as a card/RF device as well so you could just swipe your wrist by the lock if your hands are full and your fob is in a pocket.911Fixer
Very user friendly
App is super simple to use and took no time to set everything up. I can agree, the only downside is not actually knowing if the deadbolt locks remotely unless you are at the door which would defeat the purpose. Would love to see an update with the featureRomanj21
Help!
I purchased the Veise RZo7 and it will not pair with app.axolotlangie
