Cari User Reviews

Cari: The best food delivered

TAKEN SEAT HOLDING ALQABIDA W.L.L HOLDING COMPANY

Food & Drink

Reviews Summary

Positive highlights

🚀

This app hasFast delivery

💰

This app hasGreat offers and free delivery

🤩

This app hasUser-friendly interface

📚

This app hasWide variety of restaurants

🤝

This app hasExcellent service and support

Negative highlights

🔍

This app hasLimited restaurant options

🗣️

This app hasDrivers with language barriers

❌

This app hasPoor customer service and unresolved issues

🚫

This app hasUnreliable order fulfillment and cancellations

🧠

This app hasMisleading restaurant ratings

⏱️

This app hasSlow app performance

🗺️

This app hasInaccurate address recognition and location tracking

🔒

This app hasLack of secure payment options (e.g., Apple Pay)

Top reviews

Most RecentHighest RatedLowest Rated

Extremely Disappointing Experience with Cari

I recently placed an order with Cari, and it turned out to be one of the worst experiences I’ve had with a delivery service. Not only was my order delayed significantly, but when I reached out for a resolution, they refunded my money—only to charge me for a delivery I never received!

This level of unprofessionalism is unacceptable. To add insult to injury, there was no genuine effort to rectify the situation or offer any compensation for the inconvenience caused.

This will be the last time I order from Cari. From now on, I’ll be sticking to Deliveroo, where I’ve consistently received better service. Cari, you’ve lost a customer for good.

Avoid if you value your time and money. And if you have a restaurant on there like me, remove it.

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SelenaSoCool

7 days ago

i loveeee cari

it gets my order right every time never wrong and also it gets the order fast and yea i mean VERY fast so tysm cari!

wash my dishes, your mom

2 months ago

Response from developer

Thank you so much for your amazing feedback! 🌟 We're thrilled to hear that we always get your order right and deliver it quickly. Your support means a lot to us, and we’re here to keep providing you with great service!

Often late

My orders often arrive late, and when i talk to them to complain, they aren’t very helpful. They always say something along the lines of “we’re sorry your order was late, we’ll check with the restaurant/driver” and that’s it. Customer support responds quickly, but they aren't very helpful. If this had happened to me once or twice I wouldn’t mind, but it happens a lot. Bad service

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Azooz227

3 months ago

Response from developer

Thanks for sharing your feedback. We're really sorry to hear about your repeated late deliveries and the lack of helpful responses from our support team. This isn’t the experience we want for our customers, and we’re taking your concerns seriously. We’ll work with our team to make sure this doesn’t keep happening and improve our communication when issues arise. If you need help with anything right now, please reach out to us at Hello@getcari.com, and we’ll do our best to make it right.

Bad Experience

I’ve had a disappointing experience with this Application not once, but twice. Both times, my order arrived incorrect, even though I had clearly stated my preferences in the order notes. The first time, it took almost 2 hours to get the correct order after reporting the issue, and the second time, it took about an hour. While their response time in acknowledging the problem is quick, actually taking action to resolve it is extremely slow. On top of that, customer service mentioned that the restaurant would contact me directly, but no one has called me yet. It’s frustrating to wait so long for a resolution, especially when it keeps happening. This is making me hesitant to order through them again.

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Hs_1xm

3 months ago

Response from developer

We sincerely apologize for the repeated inconvenience you’ve experienced with your orders. We understand how frustrating it is when your preferences aren’t met and the resolution process is delayed. Your feedback is important to us, and we’re working on improving our service to prevent this from happening again. Please contact us directly at Hello@getcari.com so we can investigate this further and make things right. Thank you for bringing this to our attention.

They can improve

The app is great and creative , they just don’t have enough variety, not too many restaurants to order from

Sal9393

4 months ago

Response from developer

Thank you for your positive feedback and for appreciating the creativity of our app! We understand the importance of having a wide variety of restaurants to choose from and are actively working on expanding our selection. Your input is valuable to us, and we’ll strive to improve your experience.

Worst app in kuwait

Bad service
Say that there’s cash back and after ordering you’re gonna find out that its not true
Always canceling orders for no reason

roryzone

5 months ago

Response from developer

We apologize for the inconvenience and any misunderstandings regarding our cashback offers. We are committed to resolving these issues. Please contact us at Hello@getcari.com with your order details so we can investigate further and assist you. Thank you for your feedback.

Why I like Cari

I enjoy the offers and free delivery, since most restaurants add extra delivery fees to the price, which many customers dislike.

Mohd~7

5 months ago

Response from developer

We’re so glad you’re enjoying the offers and free delivery! We strive to provide the best value for our customers. Thanks for your support!

Drivers No English or Arabic

Most drivers cannot understand basic instructions on where to leave the order. Deliveroo wins with driver quality. I suggest testing the drivers with language and delivery skills and not hire them unless they pass. Ask them to place the order in a certain place like elevator and you will see. They will call you and after clear instructions will call you again 5 times because they dont understand. They usually say we are new sorry. Why hire unqualified drivers? Switching to Deliveroo until you fix this problem

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Faltam the Great

6 months ago

Response from developer

Thank you for your feedback. We deeply apologize for the inconvenience you have experienced with our service. We understand how frustrating it can be when delivery instructions are not followed properly. We are actively working to improve our driver training and selection process. Here are some steps we are implementing to address these issues: Enhanced Training Programs: We are improving our training programs to ensure that all drivers have a strong understanding of delivery protocols and customer instructions. Language Skills Assessment: We are introducing language skills assessments to ensure that drivers can communicate effectively and understand instructions clearly. Continuous Improvement: We are implementing regular evaluations and feedback sessions for our drivers to continuously enhance their skills and performance. Customer Feedback: We value your feedback and encourage all our customers to share their experiences so we can identify areas for improvement. We appreciate your patience and understanding as we work to resolve these issues. Your satisfaction is our top priority, and we hope to serve you better in the future.

Bad Customer service

Customer service is very poor; issues are not resolved promptly. When there are missing or incorrect items, they can only respond by filing a complaint without finding a solution.

Dubsi smart

6 months ago

Not relaible

I have placed 3 orders and after i paid, cari called me after about 10-15 minutes to tell me that my order was not available because the store is closed, and another reason was because the “cari machine” was not available at the other store.
This is a waste of time and i am not sure why this happened only when i used my cashback voucher.
I don’t trust them with offers, specially. They used to be reliable. Not anymore. Much better apps out there to use and rely on than cari.

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Fabaaaa899

6 months ago

Response from developer

Thank you for your patience and understanding. We hope to provide you with a better experience moving forward.We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent orders. We understand how disappointing it is when your orders are canceled after payment, especially when using a cashback voucher. We value your trust and regret that we have let you down. Please reach out to our customer support team at [Hello@getcari.com] with your order details, and we will make this right for you. Your feedback is crucial in helping us improve our service and regain your trust.