Leave a Review Cari
i loveeee cari
it gets my order right every time never wrong and also it gets the order fast and yea i mean VERY fast so tysm cari!wash my dishes, your mom
Developer Response
Thank you so much for your amazing feedback! 🌟 We're thrilled to hear that we always get your order right and deliver it quickly. Your support means a lot to us, and we’re here to keep providing you with great service!Often late
My orders often arrive late, and when i talk to them to complain, they aren’t very helpful. They always say something along the lines of “we’re sorry your order was late, we’ll check with the restaurant/driver” and that’s it. Customer support responds quickly, but they aren't very helpful. If this had happened to me once or twice I wouldn’t mind, but it happens a lot. Bad serviceShow lessAzooz227
Developer Response
Thanks for sharing your feedback. We're really sorry to hear about your repeated late deliveries and the lack of helpful responses from our support team. This isn’t the experience we want for our customers, and we’re taking your concerns seriously. We’ll work with our team to make sure this doesn’t keep happening and improve our communication when issues arise. If you need help with anything right now, please reach out to us at Hello@getcari.com, and we’ll do our best to make it right.Bad Experience
I’ve had a disappointing experience with this Application not once, but twice. Both times, my order arrived incorrect, even though I had clearly stated my preferences in the order notes. The first time, it took almost 2 hours to get the correct order after reporting the issue, and the second time, it took about an hour. While their response time in acknowledging the problem is quick, actually taking action to resolve it is extremely slow. On top of that, customer service mentioned that the restaurant would contact me directly, but no one has called me yet. It’s frustrating to wait so long for a resolution, especially when it keeps happening. This is making me hesitant to order through them again.Show lessHs_1xm
Developer Response
We sincerely apologize for the repeated inconvenience you’ve experienced with your orders. We understand how frustrating it is when your preferences aren’t met and the resolution process is delayed. Your feedback is important to us, and we’re working on improving our service to prevent this from happening again. Please contact us directly at Hello@getcari.com so we can investigate this further and make things right. Thank you for bringing this to our attention.They can improve
The app is great and creative , they just don’t have enough variety, not too many restaurants to order fromSal9393
Developer Response
Thank you for your positive feedback and for appreciating the creativity of our app! We understand the importance of having a wide variety of restaurants to choose from and are actively working on expanding our selection. Your input is valuable to us, and we’ll strive to improve your experience.Worst app in kuwait
Bad service
Say that there’s cash back and after ordering you’re gonna find out that its not true
Always canceling orders for no reasonroryzone
Developer Response
We apologize for the inconvenience and any misunderstandings regarding our cashback offers. We are committed to resolving these issues. Please contact us at Hello@getcari.com with your order details so we can investigate further and assist you. Thank you for your feedback.Why I like Cari
I enjoy the offers and free delivery, since most restaurants add extra delivery fees to the price, which many customers dislike.Mohd~7
Developer Response
We’re so glad you’re enjoying the offers and free delivery! We strive to provide the best value for our customers. Thanks for your support!Drivers No English or Arabic
Most drivers cannot understand basic instructions on where to leave the order. Deliveroo wins with driver quality. I suggest testing the drivers with language and delivery skills and not hire them unless they pass. Ask them to place the order in a certain place like elevator and you will see. They will call you and after clear instructions will call you again 5 times because they dont understand. They usually say we are new sorry. Why hire unqualified drivers? Switching to Deliveroo until you fix this problemShow lessFaltam the Great
Developer Response
Thank you for your feedback. We deeply apologize for the inconvenience you have experienced with our service. We understand how frustrating it can be when delivery instructions are not followed properly. We are actively working to improve our driver training and selection process. Here are some steps we are implementing to address these issues: Enhanced Training Programs: We are improving our training programs to ensure that all drivers have a strong understanding of delivery protocols and customer instructions. Language Skills Assessment: We are introducing language skills assessments to ensure that drivers can communicate effectively and understand instructions clearly. Continuous Improvement: We are implementing regular evaluations and feedback sessions for our drivers to continuously enhance their skills and performance. Customer Feedback: We value your feedback and encourage all our customers to share their experiences so we can identify areas for improvement. We appreciate your patience and understanding as we work to resolve these issues. Your satisfaction is our top priority, and we hope to serve you better in the future.Bad Customer service
Customer service is very poor; issues are not resolved promptly. When there are missing or incorrect items, they can only respond by filing a complaint without finding a solution.Dubsi smart
Not relaible
I have placed 3 orders and after i paid, cari called me after about 10-15 minutes to tell me that my order was not available because the store is closed, and another reason was because the “cari machine” was not available at the other store.
This is a waste of time and i am not sure why this happened only when i used my cashback voucher.
I don’t trust them with offers, specially. They used to be reliable. Not anymore. Much better apps out there to use and rely on than cari.Show lessFabaaaa899
Developer Response
Thank you for your patience and understanding. We hope to provide you with a better experience moving forward.We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent orders. We understand how disappointing it is when your orders are canceled after payment, especially when using a cashback voucher. We value your trust and regret that we have let you down. Please reach out to our customer support team at [Hello@getcari.com] with your order details, and we will make this right for you. Your feedback is crucial in helping us improve our service and regain your trust.Shows fake rating
Almost all restaurants are rated 4.5+ when searching. After placing the order, the app shows you the actual store rating which in many times for me was 3 stars or less.3zoozQ8
Developer Response
Thank you for bringing this to our attention. We strive to ensure that our ratings are accurate and reflective of the actual dining experiences. While our system is designed to display consistent ratings, we will investigate this matter thoroughly to ensure there are no discrepancies. Your feedback is invaluable, and we are committed to providing the best possible service. If you encounter any further issues or have additional details, please do not hesitate to contact our customer support team at [Hello@getcari.com]. Thank you for helping us improve our app.
