Keep getting signed out
Response from developer
We’re so sorry to hear you’re having trouble signing in! Could you send us an email to hello@purplecarrot.com with your account email address so we can take a look? Any screenshots you can provide as well would be so helpful! We look forward to assisting!
This app does not work
Response from developer
We are so sorry about this! You will now be able to sign up using a credit card or PayPal. A bug is being investigated as we speak! Thank you for letting us know here, and again, we are so sorry for the inconvenience. Please don’t hesitate to reach out to hello@purplecarrot.com for assistance!
No login
Response from developer
Our apologies for this inconvenience! There was a recent bug that has been fixed - you should be able to log in or create an account! Feel welcome to send us an email at hello@purplecarrot.com or chat with us live via our website if you require further assistance. We’re here for you!
Great app
This app and service is not great!
To go with their inconsistent deliveries, the food items are also inconsistent. Sometimes the food is good sometimes the food is bad. You never know what your going to get in the box.
Customer service should have been more helpful, or at the very least, show compassion and understanding for my circumstances.
Response from developer
We're so sorry to hear of any disappointment with the service and your orders. We certainly want to ensure you receive consistent and enjoyable deliveries! Please don't hesitate to reach out to hello@purplecarrot.com if we can assist with your account. We value your feedback and will ensure it reaches the appropriate teams. Thank you for reaching out!
This app doesn’t work
Response from developer
Hi there! So sorry to hear that you're experiencing trouble on your end. Feel welcome to visit the 'Profile' icon located in the bottom right-hand corner of the app. Once there, click the 'Contact Us' button. That should bring up a new email thread to reach us at hello@purplecarrot.com directly. Be sure to include pictures or screenshots of any errors or problems in your message, as we want to report any bugs to our Tech Team promptly. We are here to help! 🙂
Feeding myself is enjoyable again
I’ve tried all the meal kit services and Purple Carrot is really far and away the best overall, but also the best for vegan and gluten free options. Love that they have an app now too!
Waste of an app
Response from developer
*Update as of 5/4/23: Good news! You can now track your recent and past order history directly from the 'Home' tab with the newest app version (1.0.26), which was just released on 5/1. Be sure to click the 'Keep track of past orders' button to view this in the app. We surely hope this improves your experience and thank you again for sharing your experience with us. *4/4/23: Thanks so much for sharing this, as we truly appreciate this feedback. If you'd like to track your delivery in the app, you can click the 'Profile' icon located on the bottom left of the screen. Once clicked, choose 'My Orders', once there, you can either select 'Track your Order' to search by email or tracking number. You also have the ability to click the 'Order History' button to navigate through any past deliveries, which provides a clickable link to your tracking info for each order. 😊 As the 'Home' screen does display the meals in your box for the current week, you can select any of the deliveries below 'Upcoming Menus' to view what's upcoming. We also offer the option to click the 'Schedule' icon at the bottom of the screen, where you can scroll and navigate through the upcoming weeks to edit or customize your orders as needed before the Tuesday deadline before 11:59 PM EST. Hope this info helps! Feel welcome to contact us at hello@purplecarrot.com if you need anything further! 💜
Need this week’s recipes
Response from developer
*Update as of 5/4/23: We just wanted to share that the latest app version released on 5/1, (1.0.26), now allows users to view and customize their upcoming orders right on the 'Home' page, as well as offering the ability to view past order history all in one place. We hope this improvement helps make things a bit easier moving forward. As always, feel more than welcome to connect with us via live chat or email if you need anything else! *3/14/23: Thank you for your feedback! We apologize for any inconvenience. If you see the week you’re looking for on the ‘Home’ tab, you can scroll down to view the recipes! If the current week’s meals are not on the ‘Home’ tab, tap ‘Profile’ in the bottom left, then ‘My Orders,’ and then ‘Order History.’ Please don’t hesitate to reach out if we can help in any other way! You can chat on our site or email hello@purplecarrot.com.
