Since update the app wants you to select state / region. When you click that it just takes you to a white screen and you cannot get app to work since you cannot continue without selecting region. Even when u accept user agreement.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.**Update
Surprisingly the app started working the next day but now a couple of weeks later it has started asking me to select a region again and with no regions to select from. Can’t do anything. I deleted and reinstalled the app and now it won’t populate my employer to login with virgin pulse. Trash
Original review:
When I open the app it asked me to select a region but the page is blank. There is nothing to choose or select. Can’t use
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
The playing of sessions within the app isn’t working right now. It is not linking properly with virgin pulse either. This is very frustrating. I have been using the online(non-app) version because of these issues in order to complete my sessions of meditation.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
Constantly asking to re log in. Splash screen with unwanted quote every time I open the app without a setting to turn it off. And right now the content just refuses to load. Pretty sad when your biggest obstacle to consistent meditation is the tool you’re trying to learn from. Hello headspace - meet your new customer
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
The app said it needed to be updated and when I looked on the App Store, it said I need to download the app (I already had it installed on iOS). Once I downloaded, I had to instances of Rethink on my phone. Now the new one cannot log in at all l. The login button does not work. The iOS app has always been buggy but this new version is the worst. Please fire your developer ASAP. My employer is a large, 10,000+ org and I will be working with our benefits manager to find a new meditation solution.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
I like the new look and feel of the app and absolutely love the content. While I did have some trouble with the initial release, the issues were quickly fixed. Thank you for releasing such an amazing app update!
Developer Response
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I am having an issue with applying points after I listen to a daily session to the virginpulse app. This has been going on since Saturday, March 25th. Every time I listen to a daily session on Saturday, Sunday and today, it does not count my session nor does it apply the points to the virginpulse app. So it looks like I haven’t been listening to the daily sessions since Saturday, March 25.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.It looks like the app is fixed. I’m still hesitant though. If no issues after a week I will come back and update to a better review
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing.
Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.With the update, I couldn’t log back in. I tried resetting the password, the message says an instruction to reset the password will be mailed. I never received an email. And this is using the Employer sponsored account. Anxiety level is now high, I really need to access this to bring it down.
The previous app connected with my employer directs me here, and I have been unable to sign into this new app. When I try to sign in, I get a message of “We are experiencing temporary site difficulties. Please try again soon.” This persisted even after I updated to the most recent version.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can look into this for you.
CNJ27950
MikeW2k
BeckyAt
Bnieco
Rob97575
LisaEthereal
Happygolucky1965
CaNiYoHoLe
notwLee
Needs major attention
