Emailed support. No response. Just browse through these reviews and the company’s template response. Clearly they’re not even looking.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.After latest update the app won’t load. Wasn’t great before but it’s a TOTAL failure now. Don’t waste your time with the app go through the website. If it was possible I’d give a ZERO.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
This app every time it updates something happens - continually logs you, asks you to select a region when the app just freezes and opens a blank page, sometimes you have to watch a video twice for it to “count” as your daily watch goal, etc
Just like many other “employee benefit apps” this one just eats space in your phone and doesn’t function well at all. Use the website instead.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
After new update app just crashes doesn’t even logged in. If my job wasn't using this i would never use such app. It is terrible!
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing.
Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.When I open the App, it closes immediately. This has been happening since the last update.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.Unable to select region, takes me to a blank screen— rendering this app useless and it is part of my healthcare. Neat.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.Even thought I have the exact same content catalog from my employer, the prior app seemed to give way better search results which was my primary way of finding what courses to take.
Also having to manually log in each time is annoying (again the old app didn’t force this and the old app would at least populate my password with Face ID)
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing.
Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.The app on my iPhone stops working when the sessions no longer work and timer clock when I hit play does not work. This forces me to uninstall and reinstall app every couple of weeks. Also very frustrating when I have to continually renter email, password and two factor authentication just to view a 5 minute session.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.Unfortunately I have to echo the other users who have experienced this app breaking after the update. The app now asks me sign in every time I launch it, then prompts me to update (I already did) then forces me to the App Store. App Store knows the app is installed, so prompts me to Launch. Repeat x infinity. Looks like we’re just stuck in a loop of brokenness here folks.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.I used to use this app a lot and found it useful. Since the update I haven’t been able to access the app properly. I try to go through the app and it tells me to update and I have already updated, but I click it anyway. Then the app tells me I’ve already downloaded it and to sign in. Then it will not accept my sign in. I tried all the things, even deleting and reloading the app. Same issue. Now I’m so irritated by it I won’t even contact customer service. I’m just going to delete the app. Sorry… not worth it.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
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