I a read and agree with the many one star reviews. This app constantly crashes and I have to keep reloading it. The only reason I even continued to give it a try is because it tied to my employers Health Benefits wellness program.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
I have to reinstall this app every week, because it will eventually refuse to open.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.I only have this app as it integrates into our wellness program for HRA funds. If not for that, I’d delete it and never look back. For whatever reason, the app works for a few days then starts instantly crashing when launched.
And before the app developer responds to this review saying “please reach out to us directly so we can help resolve your issue,” I’ll just say - save your insincere attempt to save face for putting out such a bad app. Here’s a thought. Look at the numerous people posting about this same issue. It’s your app, not our iPhone or iOS version.
How do I know? Because if I delete the app and reinstall it (then go through all the sign-on steps and authentication through my employer sponsor), the app works again… for a few days. I don’t change phones or versions of iOS. The only change is a fresh download of this app.
Based on all the complaints, our employer has added a competitor app that can complete some of the wellness activities. Hopefully next benefit year this app will get the boot.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.I have never had an app crash as much as this one and I need it in order to get points for my work health program. 0/5 doesn’t even work.
Having to reinstall this app weekly is going to cause me to forfeit discounts on my insurance premiums from my company. No matter how often it’s updated the user experience gets worse
For the three days I could use it. It seemed user friendly and helpful. Despite getting alerts for action items the app instantly crashes when opened
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
Every week or so you have to delete the app and reload because the app will not open. Then you have to reinstall, sign in again. The programs are nice, but it is such a pain to keep the app working.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
The app used to work, but after the latest update, it now crashes less than a second after opening. The app is now unusable. Do not recommend downloading.
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.This app is so inconsistent! I haven’t been able to get into the app for 3 days now, which impacts my ability to get my company discount
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing.
Please update your app, then try 'Find Employer' and enter your Virgin Pulse credentials.
If you are still experiencing issues, please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
I remember when I was first in therapy. How much this app helped me get through a lot of things. It really changed my life when it was the Whil app. Then it changed and I wasn’t mad at it. But I got my phone back after it was stolen for some time. Months later I remember that the app name changed. I redownloaded two days ago and now when it opens all the options for different types of meditation are gone. The sleep meditation was one that helped me so much and never thought it would. It’s gone now and honestly I’m so sad about it. Thanks to the original developers, they had a goal and it was obvious. The new app, didn’t even care. I’m definitely still not going to the “Calm” app… no one wants to fall asleep to Mathew McConaughey, or Lucy Liu. (Rolls eyes)
Developer Response
Hi, thank you for leaving a review. We are sorry about the issues you are facing. Please reach out to support@rethinkcare.com with your information so that we can get this resolved for you.
Deannpow
Never too late for pancakes.
CMHTomN
Kkmizz
megs1987
eakdoh
Lovablekissesandoats
JjDdN789
R0227
bruskieeee
