MyVTech Baby Plus User Reviews

VTech Communications, Inc.

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Detection frustration

I rely on the sound alert on my monitor to alert me when my babies make a nose. This upgrade doesn't have it. It's also frustrating with the motion detection recording. I have it set to high and record motion but it doesn't update in real time. I have to keep refreshing and logging out to see if i get updated motion footage but i don't. It says the last time my babies moved was hours ago but meanwhile in watching them roll around in their cribs.

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LMPC912

4 days ago

Response from developer

To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.

Recording motion

App has suddenly stopped recording any motion? Worked fine days ago and has now stopped. No updates, no changes, just stopped. Awful app.

hollysenyard

9 days ago

Response from developer

Doesn’t work

App does not work. Do not waste your money on a vtech monitor.

OGJP94

25 days ago

Response from developer

Thank you for bringing to our attention your concern on your vtech baby monitor system. We kindly request that you provide us with more information via email at myvtechappsupport@vtechphones.com

Solid Camera

The notification intervals never stay what we put them at. We move it from 1 min to 5 mins for the cry notifications. But it never stays, or when we go to adjust the intervals it just non-stop loads.

I’d being willing to give a higher rating if that didn’t constantly happen.

LTFields37

a month ago

Response from developer

Thank you for bringing to our attention your concern on your vtech baby monitor system. We kindly request that you provide us with more information (serial number, register name) via email at myvtechappsupport@vtechphones.com

Sharing No Longer Works

I do not recommend this app or device. The family share has stopped working on wifi since the iOS 18 update. Useless. Error messages say it’s not connected but the owner connects and it’s clearly a problem with the app. Purchase from another company as this one does not even bother to update. Avoid!

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Sunny's Blues

a month ago

Response from developer

We appreciate you bringing this to our attention. We are aware of the issue with ISO18 that has impacted some users and the camera sharing function. Our team is diligently working on a fix, and we will release an OTA update as soon as possible. We apologize for any inconvenience caused and thank you for your patience and understanding.

Not responsive when changing settings

I’ve had ongoing issues where the app takes 4-5 attempts at changing settings, particularly the audio (e.g. turning on/off white noise).

TLamb000

a month ago

Response from developer

3rd strike

This is the 3rd vtech baby monitor app we have had to download: baby 1080p, baby pro, now baby plus. None of them have been perfect, but this one is by far the worst. The “press to talk” microphone button does not work when pressed, which is extremely frustrating when my child is calling for me. The app will also unexpectedly crash when it is running in the background which is a huge safety concern. I can’t understand how a company of this magnitude can’t seem to get it right.

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Dave_2410

a month ago

Response from developer

Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.

Rarely connects

Constantly says there are issues with the wifi (there aren’t) and is always kicking me and my partner out of the app. For ages it wouldn’t let my partner log in using the password so we had to reset the whole thing. Really disappointing since the device is expensive

beixhaoaig

2 months ago

Response from developer

To avoid this type of issue in the future, we recommend that all members of your family use the same account and password for share viewing. This will ensure that all registered devices remain connected to the same account and can be accessed by all members of the family. Thank you for your understanding and for using our product. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.

Horrible

This was gifted to me recently, I only had it for two days literally and it has already given me nothing but problems. When I first set up the camera everything was working perfectly, I accidentally unplugged the camera and now it doesn't want to connect to my WiFi. I try to the connect the camera for 2 hours straight trying to move the camera around to get a better signal but nope it will not connect. The crazy part is I even deleted the app and even deleted the account I made to see if that will work nope, then I even try to restart my router because I thought was the problem but of course that didn't work either. It's honestly frustrating I don't even want it anymore I'm extremely over it, it's definitely going back to the store first thing tomorrow.

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CR💞

2 months ago

Response from developer

Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.

Over heating iPhone

iPhone 13 Pro Max and iPhone 13 have both heated up at the back. As someone who has came from an Owlet camera to this app I wasn’t expecting this. Usually we would we have the app on through the night, however after using this for about 15 minutes my phone battery rapidly decreases and the phone is too hot.

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Alanheslop88

2 months ago

Response from developer

Our team is actively investigating this matter to ensure the app's optimal performance. In the meantime, here are a few tips that might help mitigate the issue: 1. Ensure your app is updated to the latest version, as updates often include performance improvements. 2. Close any background apps that you aren't using, as running multiple apps can sometimes cause your phone to heat up. 3. If the issue persists, try restarting your phone.