MyHealthHub User Reviews

WEBTPA EMPLOYER SERVICES, LLC

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Junk

Useless app. You’d think billion dollar insurance companies would invest in an app that allows their consumers to access bare minimum account information such as what providers are covered. Nope, not webtpa! I guess I’ll just have to call every time I need to know something regarding health insurance but their customer service ratings on Google aren’t so great either. Not surprising.

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Whorundaworld?katz

9 months ago

Worst health app ever made

You can’t do a single thing in the app without error messages. Doesn’t let you sign in, doesn’t let you reset passwords, doesn’t let you create a new password using the exact requirements they tell you to use. I don’t know how this made it out of the basement it was made.

Jeffsosta

9 months ago

App glitches

The so never recognizes my password. I have to reset it each time and it takes forever to load. It’s also not user friendly.

Userc77777

9 months ago

Auth error

Getting auth error after update

daritra

10 months ago

False login error

I can never login since a recent update. I instead created a web app by going to the website and add to home screen that works much better than this app

Mecsor

a year ago

Find care does not work

Get error when “find care” is pressedThis site has not been configured for ACLowesBCBS_ACC/BCBSAL.

Faceid does not work as well.

Login credential box hide behind behind keyboard.

karachtrader

a year ago

Worthless

Just deleted this app. Gives authentication error when trying to log in. Changed password on website and still wouldn't let me log in - website is not much better. I'm hoping my employer changes insurance administrators at the end if the year because in this day and age it should not be this difficult to find insurance and provider information!

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TMCRN

a year ago

Response from developer

We are sorry to hear about your issues authenticating your account. Please give us a call by dialing the phone number on the back of your ID card and we'd be happy to walk through the authentication process with you and resolve any errors.

App not working

The app keeps showing a pop up with an authentication error. I even changed my password and I’m still getting the error.

abelle9999

a year ago

Response from developer

Please give us a call by calling the phone number on the back of your ID card and we'd be happy to walk through your authentication process. We have dual authentication to keep your health plan information safe and protected.

Poor app

Was pleased to know there was an app but I cannot access any details on claims - cannot write any messages - cannot get my ID card, and more.

Hellas member

2 years ago

Response from developer

Thank you for your feedback. We did encounter a few glitches but they have been resolved. If you continue to have further issues, please contact us.

Poor app

Glitches out all of the time. Won’t load claims tab - gives error message. Won’t load EOB’s. Chat says it’s still open even if closed. No response to messages sent in timely manner, if at all. Will load providers saying in network and then take them off

Lifesaver 4 Twins