Horrible App
Unable to file claim. Every time I try, I get to the page to enter insurance information and when I try to enter information it deletes what I answered on the previous question and I am unable to proceed.
Error always
This app is terrible. I can never get in. It always errors out and says authentication issue. I don’t know why web tpa switched to this app. They don’t seem to care about fixing it.
What a horrible, useless app
I thought I might be able to use this app to submit a claim, but they make you do everything the old fashioned way - download the form, fill it out, then upload the form. They absolutely DO NOT make it easy for you because they know that if it’s too much of a headache, some people just won’t submit their claims and they won’t have to pay!! What is the point of having an insurance app if you still have to download and upload claims forms??
Oh and the worst part is that you have to re-enter your password SO OFTEN! Just let me use my fingerprint or facial recognition like every other app!!!
Oh and the worst part is that you have to re-enter your password SO OFTEN! Just let me use my fingerprint or facial recognition like every other app!!!
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Terrible app
System is down a lot, won’t load claims all the time, unable to access the app on my phone. Submit issues to support & just get generic responses. No support when I call for tech help.
App doesn’t work
They should take this app off the store.
I could not authenticate, changed my password, still doesn’t authenticate
Called my member line and they said it’s a known issue for months that the app has trouble authenticating.
I could not authenticate, changed my password, still doesn’t authenticate
Called my member line and they said it’s a known issue for months that the app has trouble authenticating.
Buggy
The Find Care button does not work. For a brief moment it says “loading” but then a blank screen loads with no results.
Glitches, barely functional
This barely functional app rarely even successfully logs you in. If it does, can’t load coverage details.
Useless
Throws an “AuthError” and cryptically says “Something went wrong during authentication, try again.” Issue persists when re-attempting.
Terrible app
System is down a lot, won’t load claims all the time, unable to access the app on my phone. Submit issues to support & just get generic responses. No support when I call for tech help.
Error logging in
I know my login id and password but never can get in on the App. Always get authentication error.
