Leave a Review Rinnai Central
Misleading and terrible app by Rinnai
One of the reasons I purchased the RXP-199 is because of the Bluetooth app. Find out now that the app is for professionals and not homeowners. Extremely misleading marketing. Although it seems that Rinnai is “looking into” giving homeowners access, it seems it hasn’t occurred. This is a 2 month fix at best. Must be afraid of some legal issues I guess but just have homeowners sign off and move on. Very disappointing. It’s also seems that looking at other reviews that the app is dysfunctional. Time to get another developer. Hope the product is better than this mess. Will find out soon. Hard to recommend right now.Show lessBroken support with RWM101 WiFi Module
Recent software updates have broken support for older RWM101 WiFI modules and now constantly getting “control failed” errors. Customer support contacted many times and unable to resolve issue. Customer support aware current app is no longer compatible with older hardware and their recommendation is for customer to buy updated WiFI module which is ridiculous since they broke app functionality with recent hardware / app updates. My WiFi module is not broken, just the app no longer supports it. Unable to roll back app to working version either. Extremely disappointed with Rinnai given the tankless water heater is $2.000.Show lessMuch improved
As a plumber the new RWM200 and Bluetooth capability is night and day compared to the older model controllers. It is also nice to connect to the unit via Bluetooth to set the parameter