Leave a Review NCG Cinemas
What happened?!
The devs took an OK app and made it worse. Not sure what this overhaul was all about but it’s not much more confusing to use. I should at least be able to simply find my movie ticket when I open the app. Instead it’s buried somewhere in the outer ends of the universe.Agentwtf
Many problems
In addition to other issues in reviews, after selecting seats and switching to a different tab I can’t go back and finish my order with the same seats. They’re grayed out but there’s no way for me to finish my order. Not having a cart/order menu is an issue. Also my rewards aren’t loading. I used to always get a few bucks off every ticket sale and now I don’t.Show lessRej1198
Developer Response
Hello, thank your for your feedback. We are always working on improving the application. Can you provide screenshots of the navigation and further details on the rewards issues you are seeing and send them to support@theatertoolkit.com? Please provide a subject line of "NCG Cinemas: App Issues"Missing key features
No cart, no back button from movie, does not keep you logged in. Your member card is hidden; it should be in the menu.JFJ2000
Developer Response
Hello, Thank you for your feedback! We have an update coming very soon that will fix the login issue (which worked during testing but does not now), as well as the home button not fully functioning. We are also taking your other comments into consideration.Have problems w/payment method
I have had problems w/payment methods multiple times. I have 3 CCs on file, and always have issues w/ all of them at one time or another.JLACVA
Best App
I enjoy using the NRG app. It provides show times and seating. A great way to get seats and what is showing.Bob cress
Great theater, Great prices
I love our neighbor theater! The prices are very reasonable and the theater is alway clean. The employees are helpful and courteous. We couldn’t ask for more! Highly recommend!Cmom09
I want to love this app!
We frequent two different NCG theaters. The last 2-3 times I tried to log in to use the app for tickets, it tells me my log in info is wrong! Last time, I had to actually run to the theater which is not close to my house to buy tickets so our group could sit together! Today, I picked two tickets and it wouldn’t let me log in but it kept the seats in my “cart” so when I tried to buy them on the website instead of the app, the tickets showed unavailable. I finally had to forego buying the tickets with my login which meant I earned no points and could not use points earned. Figure out the bugs with your app PLEASE!Show lesske11an
Yuh
Pretty good app, downside is having to call to cancel ticket. Other than that pretty good.Bbbbbbjjjjj
So easy
Love all the film information and how it saves my details including payment. Great appJohn716251717
No more Rewards
I’ve reached out nearly every time I purchase tickets that you can’t login to the rewards program on the app or on the website and they still haven’t fixed it. It stopped working when they moved to this new app and I haven’t been earning rewards since.megcooper7
