Don’t bother with this app/service.
I downloaded the app and paid subscription on Friday, 03 November. Prior to paying my subscription, the app worked fine and as soon as I paid, I was unable to use the app.
I submitted a support ticket on Saturday, 04 November. However, I never heard from anyone and resubmitted another ticket on Tuesday, 07 November. Finally, I heard from someone on Friday, 10 November.
In the end I had to petition my payment service for a refund due to no response from Elite (haha) Singles and app not working, which I was able to get refunded.
Then their customer service asked me for a review and feedback on the last interaction with them, which was a support transfer request to delete my if information. That probably happened quickly due to data privacy policies and laws in HQs home country.
Developer Response
We are sorry to hear about this Joe! We make sure that we reply to all our customer's queries at the earliest possible time. If you have any further requests, please feel free to contact our customer care team. Thank you!Lots of profiles look like they were written by ChatGPT. I received one message in a week. The message was poorly worded and then I later received a notification from the app that it was a potential scam.
Developer Response
We are sorry to hear this! We have a dedicated team working to remove fake profiles and prioritize our user's safety. If you come across any fake accounts or receive suspicious messages, please let us know immediately by reporting them. Thank you for your feedback! This app isn’t the worst. It does provide “matches” pretty regularly. HOWEVER, most of the people on this app do not seem to be active. Most are unresponsive, and a lot of straight up scam profiles. After you’ve done online dating enough, you can easily spot people who do not speak English and have either stolen someone else profile info or have googled responses and pasted that in, but it’s very robotic and poor grammar. It would be nice if profile activity was shown so guys don’t waste their time. ALL dating apps cater to women. Women should be limited to how many men can “pounce” on them when it comes to dating apps. Anyways, good luck to anyone that wants to continue throwing their money away on this app. To me, just another app that’s not worth it.
Developer Response
We are very sorry to hear about your experience. We do have a robust team to search and eliminate out fake profiles and prioritize our user's safety. If you are in need of help regarding changing your search criteria, you can contact us via our contact form. Thanks for your feedback! Kinda wish I wasn’t here, but the fact is, I need love too! Hope it’s worthwhile, so far so good!
I bought premium since they had good offer. Now I can't cancel it through app or website. It says to contact customer service but no way to reach out to them. This is scam practice companies utilize to lock people. Be Aware before signing up! It's not like this app has that many active users. Tons of bots as well.
Developer Response
We are sorry to hear that you feel this way Shawn. You can always find the information on cancellation on our help pages. If you suspect any profiles being fake please report it immediately so we can look into it. For further assistance, feel free to reach out to us using our contact form available on our help pages. Thank you! This dating app is a pure disappointment. They charge for a premium service and it is, by far, the worst dating app I’ve seen. Very few profiles. Do not waste your time or money.
Developer Response
We are disappointed to hear this! We advice you to try tweaking your search criteria so our algorithm can show more matches to you. If you wish to share more ideas or suggestions on how we can improve our features, you are always welcome to contact us. Thank you!This company has serious problems. The idea is great but the execution is terrible. Most profiles are either people who were curious and never became members, past members who are no longer subscribed, or scammers trying to get you to email their gmail. I want my subscription money back. I’ve used these guys in the past and they are no longer what they once were. Have been using this app for a couple months and the only activity here are the plentiful scammers. That about sums it up.
Developer Response
We are very sorry to hear you feel this way about our app! Should you come across any fake or suspicious profiles, please report it to us immediately so we can investigate and take action. We have a team dedicated to removal of fake profiles and prioritize our users' safety so this information would be very helpful. Of course, if there's anything else you'd like to ask or have a request regarding your membership, our customer care team will be happy to help once contacted. Thank you!High charge and few people in this app. Very bad !
Many of the profiles that I’m seeing are basically incomplete. I can’t seem to find a way to only see other paying members. And what’s with so many profiles having one or two pictures? Or none at all? And users aren’t able to “weigh” other critically important dating criteria such as physical fitness level, so that really annoying.
Very disappointing and I won’t be renewing.
It won’t allow me to delete it. I sent customer service emails and screenshot showing this is my account.
Developer Response
We are sorry to hear you're experiencing issues using our app! We do respond to every request we receive from our users, so please be patient and our customer care team will respond as quickly as possible to help with your query. Thank you!
joemartinez_au
Llevalo
Sly guy 1
VickNutts
ShawnSDCA
Exnavydater
johns2112
mssclauu
Yup, it is Unimpressive
Stace54
