Lost my money
1.If you’re a top cleaner, you can get paid for one job per week directly to your card without a fee. I always use this option and set aside the rest for the weekly pay deposit. This week, there was some kind of glitch in the app. My bank account details disappeared, and WITHOUT MY CONSENT, they processed an instant pay and charged me a $30 fee.
2.If you cancel an order less than 24 hours before, they block your ability to take orders for some time. However, this doesn’t apply to clients. If a client wants to change the time, it’s not considered a cancellation. But when a client changes the time, all cleaners see this job, and someone else can take it before you. As a result, it often happens that you wake up ready to go to a job, and it’s no longer there!
3.I don’t see jobs closer than 20 miles from my home, and I can’t compensate for the time and gas spent by raising my hourly rate because in that case, there are no orders at all.
4.The app has many bugs. Messages don’t get marked as “read” until you reload the page 5 times.
5.Support for cleaners is terrible. You can write to the chat in the app, and you’ll get a response 1–2 days later via email. Often, these are automated replies that have nothing to do with your question. Continuing the dialogue isn’t possible because you can’t reply to the email—you can only write to the chat and wait another two days.
2.If you cancel an order less than 24 hours before, they block your ability to take orders for some time. However, this doesn’t apply to clients. If a client wants to change the time, it’s not considered a cancellation. But when a client changes the time, all cleaners see this job, and someone else can take it before you. As a result, it often happens that you wake up ready to go to a job, and it’s no longer there!
3.I don’t see jobs closer than 20 miles from my home, and I can’t compensate for the time and gas spent by raising my hourly rate because in that case, there are no orders at all.
4.The app has many bugs. Messages don’t get marked as “read” until you reload the page 5 times.
5.Support for cleaners is terrible. You can write to the chat in the app, and you’ll get a response 1–2 days later via email. Often, these are automated replies that have nothing to do with your question. Continuing the dialogue isn’t possible because you can’t reply to the email—you can only write to the chat and wait another two days.
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Top Cleaner Who VERY UNHAPPY
I’m continuously a top cleaner on this app but very undervalued. I continuously have issues with not being able to claim jobs because I will reschedule client if they ask me or will charge a lock out to someone doesn’t want me to come in and clean after I’ve traveled to them already (which they have to me to do in the past when I didn’t charge a lock out fee). I’m consistently going back-and-forth through email with the support team who will tell me to do something and then when I do it, I get penalized for it or am unable to claim any new jobs. I am currently unable to claim any new jobs because I just switched a client who wanted to have a cleaning done earlier than she originally planed and I switched her with another person who didn’t mind being switched, and now I’m unable to claim jobs, which make no sense because they’re the ones that tell you to reschedule instead of cancel. I have a great rating on this app and my clients really appreciate me for the work that I do for them, but it’s hard to stay on here when I’m constantly unappreciated by the app runners.
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Response from developer
Hi there! Sorry to hear that you're currently unable to claim job requests. Has this been resolved by our support team? If not yet, could you please update your review with your name as it appears on your account, so we could search for your profile and assist you further?
Not very helpful
To be honest I was so excited to start with this app and it’s been almost 2-3 weeks with no jobs. Why? Because the only jobs it sends me are jobs 89.5+ miles away??!!?? Like hello?? I most definitely checked and changed everything I needed to: I updated all my preferences, the rate, the location, the coverage area yet nothing seems to work. I also did contact the support team and well they weren’t very helpful either. Just telling me to do what I’d already done multiple times. So if you’re looking for stable jobs this is NOT the app for you. Also they say that the first customer fee is $5 yet- when you make your rate higher they take more? However that is NOT discussed anywhere. They just take a whole $10 instead of the $5.
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Response from developer
Hi, Valery! Sorry to hear that you're not currently seeing requests in your area. We regularly run ads & promotions on different platforms to bring more clients to you. Please update your review with your name as it appears on your account, so we could search for your profile and further look into your concern about the match fee. Alternatively, you may email us at support@homeaglow.com. We're here to help!