Leave a Review Homeaglow for Cleaners
Don’t bother
Clients cancel at the last second but the cancellation fees are evidently waived for “new clients”. I mean I understand not charging the clients a fee if you want repeat business but then Homeaglow needs to be footing the bill. I’ve had two cancellations this week that left me with no time to recoup the losses. This app has been great for flexibility but it is by no means reliable if you’re dependent on it as a primary source of income. There should also be an option to charge repeat clients a flat rate. And $19/hour for new clients is absolute insanity and sets an unreasonable expectation for the client that future cleans are going to be just as cheap. That’s not enough money for the cleaner. Period.Show lessSavageqt
Developer Response
Thank you for your feedback. Rest assured that we're continuously looking for ways to improve both the client and cleaning professional experience--this includes last minute cancellations. While we're working on that, contact us at support@homeaglow.com in case there's an instance where you think you should've been paid for last-minute cancellation, but you weren't (e.g. you already arrived when the client canceled). We're here to help! As for your pay rate, please note that you have full control on how much you charge per hour. Feel free to adjust your hourly rate on the app to what you think is reasonable considering your out-of-pocket expenses. As for your pay rate, please note that you have full control on how much you charge per hour. Feel free to adjust your rate on the app to what you think is reasonable considering your out-of-pocket expenses.Poor service from homeaglow
I only came to give a review because I think it’s important for people to know that homeaglow will let you book appointments with people that claim they no longer have a membership. Yesterday was the 3rd time I have drove over 30 minutes to a clients house and they didn’t want homeaglow service . And now I missed an opportunity to book someone that day that did and wasted my time and money. I would suggest looking for some other app to use. I have also had some emergency’s and they take 2/3 days to reply and that’s not acceptable. They never address my situation correctly but don’t fail to shove more horrible jobs and jobs that don’t want cleaning done! I am currently looking for a new app to use, one with some business etiquette and professionalismShow lesshenekenr rif rbrkrmrk
Developer Response
Hi there! Our support team is available 24/7 and typically responds within 24 hrs via email. We're unable to pull up your information with your username. If you haven't received a response yet, please update this review with your first and last name, so we can pull up your records. We're here to help!Very unsatisfied
I used Homeaglow about a year ago and it was okay. The site doesn’t recommend you set your pay any higher than $16/ he but takes $5/hr on each request so you are actually earning less than your hourly rate. When you get a request it allows you to see it he distance from your home but not the actual address. This happens every time when the location would show way closer than it was until I accepted the request and entered the actual address in my gps I would find it was much further. At least at that time there was support I could get in contact with. I had to take a brake cause I had a baby. How I’m ready to accept requests again and it’s nearly impossible. Every request I have submitted has been cancelled on me the day before or day off and I have not been able. Contact support. I have left multiple messages and it is upsetting to see they do not value the work I have done. I’m the short time I worked for Homeaglow I had many review and high ratings I’m sure earning them repeat customers and more business.Show lessMandyp23vvv
Developer Response
Sorry to hear that some of your jobs have been canceled, and you haven't heard from our support team. Typically our support team responds via email within 24hrs, but it may sometimes take longer if there's high volume of messages. If you still need help, kindly update your review with your first and last name as it appears on your account, so we can search for your records.