Lost my money
1.If you’re a top cleaner, you can get paid for one job per week directly to your card without a fee. I always use this option and set aside the rest for the weekly pay deposit. This week, there was some kind of glitch in the app. My bank account details disappeared, and WITHOUT MY CONSENT, they processed an instant pay and charged me a $30 fee.
2.If you cancel an order less than 24 hours before, they block your ability to take orders for some time. However, this doesn’t apply to clients. If a client wants to change the time, it’s not considered a cancellation. But when a client changes the time, all cleaners see this job, and someone else can take it before you. As a result, it often happens that you wake up ready to go to a job, and it’s no longer there!
3.I don’t see jobs closer than 20 miles from my home, and I can’t compensate for the time and gas spent by raising my hourly rate because in that case, there are no orders at all.
4.The app has many bugs. Messages don’t get marked as “read” until you reload the page 5 times.
5.Support for cleaners is terrible. You can write to the chat in the app, and you’ll get a response 1–2 days later via email. Often, these are automated replies that have nothing to do with your question. Continuing the dialogue isn’t possible because you can’t reply to the email—you can only write to the chat and wait another two days.
2.If you cancel an order less than 24 hours before, they block your ability to take orders for some time. However, this doesn’t apply to clients. If a client wants to change the time, it’s not considered a cancellation. But when a client changes the time, all cleaners see this job, and someone else can take it before you. As a result, it often happens that you wake up ready to go to a job, and it’s no longer there!
3.I don’t see jobs closer than 20 miles from my home, and I can’t compensate for the time and gas spent by raising my hourly rate because in that case, there are no orders at all.
4.The app has many bugs. Messages don’t get marked as “read” until you reload the page 5 times.
5.Support for cleaners is terrible. You can write to the chat in the app, and you’ll get a response 1–2 days later via email. Often, these are automated replies that have nothing to do with your question. Continuing the dialogue isn’t possible because you can’t reply to the email—you can only write to the chat and wait another two days.
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Response from developer
We’re sorry to hear about your experience. We strive to provide a great experience for all our users and would like the opportunity to address your concerns. Please update your review with your name as it appears on your profile, so we can contact you and look further into the issues you have been experiencing.
