This app is down daily. I only work out an hour a day and every time I do, the app just keeps giving an error. I looked at my work out plan earlier today, and it was fine but when I go to the gym in the evening, I got singed out and get error on sign in and can’t use the app. The app wasn’t working yesterday, and the day before. Please fix this. I am so close to requesting Apple for a refund, what’s the point of having it but can barely use it.
Developer Response
We're sorry to hear about the challenges you're facing with the app. Please know that we are continuously working on improving the performance and stability of the app to prevent such issues. We understand how crucial it is for the app to be reliable during your workouts. For immediate assistance with any specific issues you're experiencing, please don't hesitate to contact our support team at support@gainsbybrains.com. We're here to help and ensure your experience is as smooth as possible.I want to love it but it’s so glitchy. For some reason, I think the app doesnt know what day it is. When I select the days I workout, it picks the wrong days. Also, when you try to favorite a recipe, sometimes it does it and sometimes it doesn’t. Ive exited the app once and all my favorited recipes were gone. Also it’s so hard to add / plan workouts. i want to love the app but it’s so frustrating. I paid for a glitchy app
Developer Response
We're sorry to hear about the glitches you're experiencing. We've made significant updates to the app, ensuring the planner now accurately reflects your selected workout and rest days, and have worked on making it more reliable to enhance your overall experience. As for the issues with favoriting recipes and planning workouts, we're continually working to improve these features. Your feedback is crucial for our ongoing improvements, and we're dedicated to making the app a seamless part of your fitness journey. If you encounter any further issues, please don't hesitate to contact our support team for assistance: support@gainsbybrains.com. I want to like this app but most likely won’t keep my subscription once it’s over. The app has a lot of bugs that make it too frustrating to use. My calendar doesn’t align with the actually day it is. Also when I add a workout to a certain day or mark a day as a rest day, it selects a different day. Some of the exercise videos are a different video of another exercise. Some of the exercises workouts are the same but called something different. Disappointed very simple things were not properly UATed before this app when live.
Developer Response
We're sorry to hear about your experience. The planner issues have been resolved in our latest update, ensuring it aligns correctly with the current day and your specified workout or rest days. Additionally, we've updated our programs to include more variety, based on user feedback like yours. We're committed to continuously improving the app and value your input.I love the style of the workouts and just the overall way they are structured. Feels really nice to use this app and know exactly what to do when hitting the gym, I can already tell that I'm pushing myself harder and feel a lot more motivated. I really like Sophie's content and approach to fitness, I would definitely recommend this app to people who are looking for good workout plans.
I could only do one workout on this app because the bugs were just too frustrating, videos not loading the days of the week are off and just overall too many issues for me to continue using.
My issue with it the lack of alternatives for certain workouts .Not suitable for users who have their own home gym (lack of certain machines) This is great for gym use100%.
The treadmill run lacks 0 information about the incline &suggested speed. I hope this app gets better and offers more workout that is suitable for home/gym users.
Good workout but has some problems. I’m in week 4 of the advanced transform program and some of the videos do not align with the exercise. For instance, for the DB Incline Chest Press and Chest Supported Row, the video is of Sophie doing a body weight squat. The rest timer also does not run in the background (I have the latest version) and workouts are scheduled Sunday-Friday when I have “Monday-Saturday” set as my workout days and I’m not able to change it. It is also really difficult to move workouts around. Please get these issues fixed soon! Thanks!
Developer Response
Thank you for sharing your experience with the advanced transform program. We've recently updated the app to resolve the planner issues, ensuring your workouts are correctly scheduled according to your preferences. The rest timer now also functions in the background. Additionally, we're thoroughly reviewing all exercise videos for accuracy. We'll add more flexibility to the planner on a weekly and monthly basis in the future! We appreciate your patience as we continue to improve the app and address these concerns.I was really excited to start the workout program with Gainsbybrains. Started from intermediate level but then on the week three decided to make some changes to program, that’s when problems with the app appeared. My week now starts from Saturday and it there is nothing you can do about it. Restarted the app, deleted it and still doesn’t work right.
I wish that when you went to the next exercise it would restart from the beginning. I wish it also had a feature to track the weight that you are doing. Also the timer doesn’t work unless you stay in the app.
I had the free trial to see view the programs. However, once it expired most things in the app do not load. I can’t view the programs. It just shows gray boxes loading but now nothing works. I paid for it because I assumed it was because the free trail ended. And then nothing. I can’t view anything on it. I’ve tried deleting and redownloading the app and restarting my phone. I’ve tried connecting to different internet sources. I was wondering if anyone else is having this issue?
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