Wasatch Peaks Credit Union User Reviews

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Not a fan of the new app.

The old app was much easier to navigate with my iPhone. I have to go to display in settings to have it read properly every time I use the app. Every time I log on the app anyone with an iPhone should be having the same problem. The above is ridiculous because then I have to change it back to the correct size for all the other apps on my phone. I stopped by the credit union when the new app first begin with a new app, and they showed me how to go to display in settings. they also told me there’s a fix in the works but that was months ago.

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This option does not work

a year ago

Response from developer

Thank you for your feedback and we apologize that you are having trouble. It sounds like you are referring to larger text size not adapting to your phone screen, which then creates the inability to read account information clearly. If so, we are working to resolve this and we apologize for the timeline and delay. We sincerely value your membership with Wasatch Peaks and are working as quickly as we can to improve the experience. Please contact us at 801-627-8700 or email us at memberservice@wasatchpeaks.com so we can help you and provide direct assistance.

Serious Downgrade

I really miss the old app. I have no idea why Wasatch Peaks changed apps. I can’t even reset my Face ID login after changing the password so it automatically tries to login and then locks my account. I finally turned Face ID off. Also a big jumble of information. All the accounts in our family mixed together.

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williamsvisual

a year ago

Response from developer

Thank you for your feedback and we apologize for your experience. On the bottom of the home page there is an option to "organize accounts" and this will allow you to edit account names and customize the order. If you have biometrics setup on multiple devices witih your username associated, it could be the reason for the FaceID issues you've explained and we are currently developing the ability to have multiple devices setup with biometrics. We would really like to help you with everything you have explained, and can help fix the FaceID lockout if you would give us a call at 801-627-8700 or email us at memberservice@wasatchpeaks.com. We sincerely value your membership with Wasatch Peaks and appreciate the feedback.

Bad

I'm using the most recent version. Check deposit still does not work at all. That is the most important feature for a banking app. It's not hard. You need to find someone who can get it right.

Nickname 2478643

a year ago

Response from developer

We sincerely apologize for the trouble you are still experiencing. Can you provide more details on what issues you are having or what device you are using? We would really like to help you get this resolved and would love to contact you directly if you'd be willing to provide us with your phone number. If you prefer to contact us, please call us at 801-337-2068 or send us an email to memberservice@wasatchpeaks.com.

Awesome App!

This new app has been great! They constantly make changes and updates so you know they listen to us and you don’t get that often these days. I’m able to do pretty much anything from the app alone if I choose which is huge in this day and age. Definitely recommend using the app and familiarizing yourself with the features!

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Jitstain

a year ago

Response from developer

Thank you so much for your positive feedback. We are thrilled to hear that the app is user-friendly and provides the services and features you need. We sincerely value your membership with Wasatch Peaks and if you have any additional feedback, please send it to memberservice@wasatchpeaks.com.

Great App!

I've been using this banking app for a while now, and I must say I'm impressed. The user interface is intuitive, making it easy to navigate through my accounts, transactions, and bill payments. The app's security features, like fingerprint recognition and two-factor authentication, give me peace of mind. Plus, the mobile deposit feature saves me trips to the bank. Overall, a great app for managing my finances on the go!

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21Danielle

a year ago

Response from developer

User friendly app

Wasatch Peaks has gone to great lengths to make a great app that checks all the boxes. They have a great user interface for business accounts as well. The business account portion ties right into your single login and you can toggle between all your accounts. I am very impressed with this new app.

RRreviewer_1

a year ago

Response from developer

Thank you for your positive feedback and we are thrilled to hear that you love the app and the new layout. If you have any additional feedback, please contact us at memberservice@wasatchpeaks.com. We sincerely value your membership with Wasatch Peaks.

New features and fresh look!

Loving this new app experience and the additional features it contains.
Paying off Visa balances is a snap.. (or a tap and a double click) :)
I like seeing my overall financial picture in one place. 10/10 recommend!

iamtheotis86

a year ago

Response from developer

worst app ever

how do you mess up an app? terrible app. just delete it.

jzhebwbdbbed

a year ago

Response from developer

Thank you for your feedback and we are sorry to hear that you are having trouble. There has been quite a few updates since the app launched, and we are continually improving and making changes based on the feedback we have received. Would you please send a message to memberservice@wasatchpeaks.com, stating in more detail, what you are unhappy with? Or call us at 801-627-8700 and a member service rep can assist you with the issues you are having. We value your membership at Wasatch Peaks and want to make sure the services we provide meet the needs of our members.

Impressive Improvements

I really liked this app when it first came out, but I have to say that in a very short time, Wasatch Peaks and their development team has made some impressive changes and updates. Wasatch Peaks quickly acts on feedback and wants to serve its member with the best experience possible, and this app is proof of that. I can’t wait to see what other features and services the credit union will offer through online banking and it seems like the skies the limit. Great job Wasatch Peaks!

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rekcutkc

a year ago

Response from developer

Thank you so much for your positive feedback. We are thrilled that you like the changes and value your membership with Wasatch Peaks. If you have any additional feedback, please reach out to us at memberservice.wasatchpeaks.com.

Useless

Deposit check feature doesn't work. This is such an essential function for banking and such simple tech! Shocking that they can't get it right. Will start looking for a new credit union.

Nickname 2478643

a year ago

Response from developer

Thank you for the feedback. Will you please verify what app version you are currently using and ensure that you are on the most recent version deployed on August 3rd? What you have explained is not what you should be experiencing and we would love to help you resolve the issue and improve the process. Will you please contact us at memberservice@wasatchpeaks.com or call 801-627-8700 so we can help you directly? We look forward to helping you and sincerely value your membership at Wasatch Peaks.