What is even the point of this app? I had a pair of go air sports that I was able to customize the eq and touch controls using the app. I was even able to turn the controls on/off. This was great!
Unfortunately after two months those headphones ended up getting water damaged while biking in the rain and no longer work. So I went and spent another $30 on the same exact model of headphones and am now no longer able to adjust the controls within the app. I cannot turn off touch controls which can be really annoying and there is no longer a “be aware” feature.
Why are the same exact products lacking basic consistency? Is the app or manufacturer I don’t know, either way I am annoyed that I’ve now spent $60 to have one dysfunctional pair of headphones.
I honestly want a refund.
I really enjoy using these headphones, but there’s one major downside: the inability to reliably track them when they’re lost. I’ve tried several apps, including the one recommended, but none of them seem to work effectively. The inability to track my headphones is a significant issue for me, especially since I tend to misplace them often. While I’d consider buying another pair because I love the sound quality and comfort, the lack of a dependable tracking feature might eventually push me towards Apple products, which offer better tracking options. Improving the tracking capability would make these headphones almost perfect.
Downloaded the app and it has none of the features it supposed to have, such as the sound controls. It only shows a control guide, which is not very helpful. The to me is pointless if I’m not able to control the sound on the earbuds or do nothing else.
I connected my studio+ to my phone the i went on the app to connect it so i can get the fancy settings but when i try to connect it keeps on sending me to this screen where it tells me to connect them on my phone, and i’ve tried to disconnect my device from the phone and redo it but it still doesn’t work😔
I have the jlab jbuds air and dont get me wrong, i know they came out a minute ago, but even with this being their own app youd think they have all of their devices that are bluetooth compatible on here. I just want to see if I can change some setting, their good earbuds though.
Developer Response
Hi, thank you for reaching out regarding the JLab App. The JBuds Air is not compatible with the JLab App – though you can still choose your sound preference: JLab Signature, Balanced and Bass Boost modes via three taps on the either earbud (without an app). We’re sorry for any confusion.Honestly don’t get the other reviews. I had a easy connection and was able to control my equalizer with little to no problems at all.
Developer Response
Hi, nice we are glad to hear you love the App. If you ever need anything, feel free to reach us at support@jlabaudio.com or visit us for quick live chat via our website jlab.com. Thanks for the support :) I was having troubles with them both syncing up and I got the information I needed to do a factory reset and it worked great! Also it was pretty easy to navigate. Glad my earbuds are working again!!
Developer Response
Hi, thank you so much for your review. We will pass along your feedback to our product team - With love from the Lab :)I advise an update towards the JLab go air pop, there isn’t many options on the app as they said on box. Hopefully an update to the app can fix it. 👍
Developer Response
Hi, we are excited to share the wait is over. Please check to see if your App needs to be updated or refreshed, as the Go Air Pops now have limited compatibility and new features within the JLab App. If you encounter any issues, please reach out to support@jlab.com for further assistance! I have loved them so far but the app isn’t the same from what it says it has I have the Lilac GoAIRpop and the only options it gives me are ambient sounds burn in tool and control guife
Just got new earbuds and got the app. I was able to change my settings to what I liked and wanted. Good to know that if I want something changed I can go to the app.
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