When I bought my ear buds, the manual that came with them claimed I could use the app to customize the equalizer. But the app doesn’t even have support for them yet.
Developer Response
Hi, the compatibility with a few other models is coming soon. Our design team is finalizing a few more things before the roll out. We are almost there! Thanks for the support and patience :)Went to the app to see if I can customize these newly Go Air Pops to tune the sound but of course it isn’t supported and hasn’t been for quite some time now after some research i’ve done. It’s like this company doesn’t even care about the consumers who spends their money on this product. Truly sad to see.
Developer Response
Hi, the compatibility with the Go Air POP and a few other models is coming soon. Our design team is finalizing a few more things before the roll out. We are almost there! Thanks for the support and patience :)Dispite the bad reviews the app actually works connect all of my earbuds almost instantly it’s responsive and the tuning is pretty simple a solid 5 stars.
Developer Response
Hi, thank you so much for your review. We will pass along your feedback to our product team - With love from the Lab :)Tried connecting my earbuds and I didn't remember when I bought them but I didn't think it mattered and then had issues connecting my Air ANC gen 3 earbuds and had even emailed customer support with no response, I was so disappointed once I waited over a week with no response from customer support to where it's been a couple months before I decided to write this review just to say how disappointing and useless the app is
Developer Response
Hi, we are sorry to hear about the issues with your product and the delayed response for support. I can help you directly, please submit a new ticket and in the subject line please reference Attn: Davian. I will be able to see it and respond directly to you. I will be on the lookout. I get this app and I'm super excited because I can finally customize my earbuds that finally started working again and I find out the model I have is not there. I don't even think it is coming out cause there is only two news ones coming out. (My model is GO air) Also my earbuds randomly stopped working one day and just started working again (for about a month now) but are more choppy. I don't really have hope in this. :(
Developer Response
We are so very sorry to hear that :( our sincere apologies. We will get those replaced for you with the quickness under our two year hassle free warranty. Instructions have been sent your way. We'll have you back up and running in no time.There isn’t an option for me to pair the JLab Studios Pro in the app
I’m so absolutely astonished that this app doesn’t even have all of THEIR OWN BRAND OF EARBUDS SUPPORTED IN THEIR OWN APP. It’s been at least 9 months of my exact pair of earbuds not being supported on the app because I’ve found forums of other people upset they can’t use the app to adjust the earbud settings.
This is just sad and embarrassing you can’t give your customers the rounded experience you say you can provide.
Developer Response
Hi, the compatibility with the Go Air POP and a few other models is coming soon. Our design team is finalizing a few more things before the roll out. We are almost there! Thanks for the support and patience :)
19jr88
Vuhlture9999
in doing your mom
Maverick-is-good
RomeNotTheCity
Annoyed Man0298384772
tittymanjones