Great company! Great app!
App confusing
Response from developer
We appreciate your feedback! We're glad to hear that you discovered an alternative version of the product that was available. If items are sold out, you can opt-in for notifications to stay informed about when they're back in stock. We're actively improving our app to make this process more transparent. Thank you for your patience and continued support! Your On-Team
Excellent stuff premium quality stuff
Response from developer
Dear Saudkhan, Thank you for the nice feedback. We are glad you found our App brilliant. If you have any other questions or need further assistance, feel free to reach out to our customer service platformt. Best regards, Your On Team
Doesn't open
Response from developer
Hello and thanks for sharing your feedback with us. We are sorry to hear that the app is not opening for you. This issue has been solved and we are constantly working on making the app even better and faster. If you should still encounter this issue again, kindly try using the app again after 30 minutes. With the On app you have access to exclusive promotions and limited edition products. For example, check out the last season items that we offer at discounted prices. We hope to have clarified your doubts with our reply and we wish you a nice rest of the day. Your On-team
Avoid buying ON shoes through the app.
I really like this brand but I never expected the service to resolve a problem so simple like that it will take soo long. Keep on mind, the gift card you can only use online.
I never read the bad reviews on trustpilot of the website/app, I did it after I had the problem.
If you want an advice, DO NOT use the app or website to buy ON products, go directly to any atore and you won’t have problems like I had.
Response from developer
Dear Milou Thank you for your review and candid feedback. We are sorry to hear that your last experience with us was not to your full satisfaction. Sorry for the unusual long time it took to resolve your issue with the Giftcard. Please note, that the Giftcard can now also be used in one of our Flagship Stores (such as Regent Street & Spitalfields). We are passionate about improving the quality, service and development of our products. Feedback like this helps us do that. So thank you again for taking the time. We wish you continued fun and comfort while walking on clouds and a positive time. Your On-Team
Great app and products.
Response from developer
Hello Dave, Thank you for your feedback. We are happy to know that you had a good experience when using the app. We are always working hard to provide our customers with the best service. It is great to have you onboard. Your On-team
Accessible and easy to use
ON also makes working with, and managing, exchanges/returns a very user friendly experience. I think even more so than when you’re on the web.
I’m finding downloading the mobile app was worthwhile especially if you enjoy the brands products.
Response from developer
Hello Eugenio, Thank you so much for sharing your positive experience with our mobile app! We're delighted to hear that you're enjoying the buying experience and finding it user-friendly. Your feedback about the ease of managing exchanges and returns on the mobile app is greatly appreciated. We strive to provide a seamless experience across all platforms, and it's rewarding to know that our efforts are making a difference. We're thrilled that you've found downloading the mobile app to be worthwhile, especially as a fan of our brand's products. If you ever have any further feedback or suggestions for improvement, please feel free to share them with us. Thank you for choosing ON, and we look forward to continuing to serve you through our mobile app and beyond! Best regards, Your On Team
Roberto
Response from developer
Hi Rob, We sincerely apologize for the frustrating experience you had with our app. We understand how inconvenient it can be when the app stops frequently and causes changes to your shopping bag. Please accept our sincerest apologies for any inconvenience this may have caused. We want to assure you that our team has been working tirelessly to address these issues, and we're pleased to inform you that the problem has now been resolved. We're truly grateful for your patience and understanding as we worked to fix these issues. Your feedback is invaluable to us, and we're committed to providing you with a seamless and enjoyable shopping experience moving forward. If you encounter any further problems or have any additional feedback, please don't hesitate to reach out to us. We're here to assist you in any way we can. Thank you for bringing this to our attention, and we hope you have a much smoother experience with our app now. Best regards, Your On Team
New trainers
Basket keeps emptying
Response from developer
Dear customer, We sincerely apologize for the inconvenience caused by the shopping basket issue you encountered on our retail app. We understand how frustrating it can be when the items you're adding don't stay in your basket. Please accept our apologies for any frustration or inconvenience this may have caused during your shopping experience. We want to assure you that our team has been working diligently to address this issue, and we're happy to inform you that it has now been resolved. We greatly appreciate your patience and understanding as we worked to fix this issue. If you encounter any further problems or have any feedback to share, please don't hesitate to reach out to us. We're here to assist you in any way we can. Thank you for bringing this to our attention, and we hope you have a seamless and enjoyable shopping experience from now on. Best regards, Your On Team
