Capitol Federal® Mobile User Reviews

Capitol Federal® Mobile
Capitol Federal® Mobile
Capitol Federal Financial, Inc.

Reviews Summary

Top reviews

We Finally Have Transfers!

Definitely a major step forward but needs a couple tweaks.

The Good:

-Can now DO TRANSFERS FROM THE APP!!!

-Bottom menu bar for quick navigation.

-Page will stay loaded after leaving app but not sure how long.

-Perhaps more info given on individual deposit/withdrawals but may just be the new design.

-Still has Face ID

-Option to save login info for faster access but I use Face ID so…

-Supposedly more secure.

The Bad:

-Zero warning new app was coming.

-Horrendous set-up time due to it being a whole new platform.

-Load times are much slower.

-Desperately needs a “back” button on every page, not just a few selected areas.

This is probably 5 stars if they add a back button and optimize the speed. I would float them that 5th star now if launch had been smoother.

Side Note:

Those paid/employee “I Love CapFed More Than Life Itself” reviews are just shameful.
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New mobile app

The new app os slow and the log in process takes too much time

Miss old app already

The new app feels really clunky compared to the old one. It just feels glitchy and very slow.

Shame on you CapFed

Once again, you fail a system upgrade. Locking customers out is unacceptable. Your online abd phone systems all get an F- for this transition. The board of directors needs to suspend all officers now and take action to fire.

A step backward

The new app is much less efficient and streamlined as the past app. There are unnecessary graphics and pictures that slow it down. It’s essentially a link to a website. Disappointing.

New website

Not liking the new website. It taking steps backwards. It doesn’t appear we can customize our home page at all and I have to enter my password every time on mobile app instead of face recognition. Hoping changes are made soon on the “upgrade”

Dumb new app

The new app is worse than the old one. Why did I need to download a new app just to have a less user friendly interface.

Love the new features!

I love that I can see my statements, contact us messages and credit score info! I also noticed I can add a memo to my transfers and view that in my history now-that is awesome! And fast balances-yes please! I can’t wait to find even more new features to enjoy! Great upgrade!

Cap Fed Rocks

This new app is great! I like all of the new features!

New app

Love it!

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