Leave a Review Ziply Fiber
They do not care about you!
I have had Ziply fiber service since the 9th of September, there has not been a day that goes by without my service being dropped. I have had every piece of equipment replaced with brand new, from modem, router, to extenders. Yet I still have the same issue as day 1. I have called Ziply over 15 times since having service and nothing is working. They do not send appointment emails, texts, or calls. I am currently on the phone being bounced from department to department no managers can or will pick up the phone. I will go as far to say that Xfinity is better than this horrid provider because at least my WiFi will never drop just become more expensive. Ziply looked like a great company from the surface but they’re just as greedy as Xfinity and do not care for their customers. If my issue gets resolved I will update this review. If this stays at 1 star it means they never cared to fix my problem and I have since left this abysmal service provider. DO NOT GET ZIPLY FIBERShow lessDeveloper Response
We are happy to assist with this! Please send us the account information, your address and any other details you'd like to share to socialcare@ziplyfiber.com. Our team can take a look and help get this reviewed by our technical teams.Doesn’t Work
Over the last few months I have had many problems with this app: can’t log in, can’t pay bill, duplicate payments showing, says I owe multiple months when I don’t. Nothing but a headache.Developer Response
We sincerely apologize for the experience you have had thus far. Our CARE team is prepared to assist you and would like to connect with you to resolve this issue. Please email us at SocialCare@ziplyfiber.com, including your full name, Ziply account number, and a brief description of your concerns, and we will reach out to you as soon as possible.Doesn’t work
Great wifi, app is the worse app i’ve ever downloaded, it simply does not work.Developer Response
Thank you for your feedback. It is greatly appreciated.