Leave a Review Ziply Fiber
They do not care about you!
I have had Ziply fiber service since the 9th of September, there has not been a day that goes by without my service being dropped. I have had every piece of equipment replaced with brand new, from modem, router, to extenders. Yet I still have the same issue as day 1. I have called Ziply over 15 times since having service and nothing is working. They do not send appointment emails, texts, or calls. I am currently on the phone being bounced from department to department no managers can or will pick up the phone. I will go as far to say that Xfinity is better than this horrid provider because at least my WiFi will never drop just become more expensive. Ziply looked like a great company from the surface but they’re just as greedy as Xfinity and do not care for their customers. If my issue gets resolved I will update this review. If this stays at 1 star it means they never cared to fix my problem and I have since left this abysmal service provider. DO NOT GET ZIPLY FIBERShow lessPrep3
Developer Response
We are happy to assist with this! Please send us the account information, your address and any other details you'd like to share to socialcare@ziplyfiber.com. Our team can take a look and help get this reviewed by our technical teams.Doesn’t Work
Over the last few months I have had many problems with this app: can’t log in, can’t pay bill, duplicate payments showing, says I owe multiple months when I don’t. Nothing but a headache.!JBomb!
Developer Response
We sincerely apologize for the experience you have had thus far. Our CARE team is prepared to assist you and would like to connect with you to resolve this issue. Please email us at SocialCare@ziplyfiber.com, including your full name, Ziply account number, and a brief description of your concerns, and we will reach out to you as soon as possible.Doesn’t work
Great wifi, app is the worse app i’ve ever downloaded, it simply does not work.fidellikesthisgame
Developer Response
Thank you for your feedback. It is greatly appreciated.Worst app ever made
I can’t even pay my bills with this app. SMH.Phenomed
Developer Response
Thank you for the feedback.Works as well as Ziply
Works likes Ziply - badly.Baron deBase
Developer Response
Hi Baron. We are sorry to hear you had a less than optimal experience with us. We would love a chance to speak with you and assist you with your service. Can you please give us a call at 1 (866) 699-4759 or reach out to us via X or Facebook at your earliest convenience? Thank you.Bill & app
After I make a payment, I still get a notification that I didn’t pay my bill. It looks like I get billed twice a month. I have to call in frequently to make sure the bill has been paid once. The app says that I need to update to the newest version, but it will not allow me to update to the latest version. For an internet company, the app is kind of horrendous.Show lessOhsiyon
Developer Response
Hello, thank you for providing your feedback. We’re here to help, and would like to connect with you in order to resolve this issue. Please email us at SocialCare@ziplyfiber.com, with your full name, Ziply account number, and a brief description of your concerns, and we’ll get in contact with you as soon as possible. Alternatively, you’re welcome to message us on Facebook or X, or dial our traditional customer support line – 866.699.4759 – between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).Best internet
The app is ok zippy is the best internet at a decent price no complaintsSloth1919
Developer Response
Thanks for the positive feedback! We love to hear it.Mad
They took two payments out and over drawn my account I’ve called and chatted to put one payment back it’s all I had there mistake and I pay for it over a week never got my money back the was only one payment they will steal all your money to disable ones bewareGarbage
The app is absolute trash. It’s slow and never loads. Reinstalling, clearing cache/data didn’t resolve anything. Get it together….i just want to pay my freaking bill…DM-Doom
Available irritating!!
The app is pretty useless, but at least I could pay my bill thru it… until now! It won’t let me log in no matter what I do, it just says “unknown error occurred”. I can’t login to their site either, every time I try it tells me I have to change my password, but the recovery email never got updated from my husband’s (who passed way in 2022 and I don’t have access to it anymore) even tho I’ve updated it with them TWICE. I’ve been trying to pay my bill for the last 2 weeks, but I really REALLY don’t want to call to do it over the phone, I have terrible anxiety & a panic disorder, when talking to customer service people it’s always a mess, I can never understand them or they don’t understand me, I have to repeat myself 100 times and in the end my problem never gets fixed, so it’s extremely frustrating.Show lessTeriD54
