Ziply Fiber User Reviews

Northwest Fiber, LLC

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Cannot login

App barely works, and when it does it takes forever to load anything.

Recently, I haven't been able to access my account via the app, nor does it give any notifications even while I have the notification on for this app.

The app needs so much work and the prices are not competitive or even worthwhile, after your promotion is over.

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WaffleSteak

a month ago

Response from developer

We appreciate you sharing your feedback with us. We take it seriously, and are constantly striving to improve our processes and customer-facing applications. We'd also like to offer our assistance in reviewing your account with you to see why you were unable to access your account through the app (it might be an account linkage issue, which we have a fix for). If you'd like us to take a look with you, please send over your account information to our Social Care team at socialcare@ziplyfiber.com.

This app doesn’t work anymore. Not sure what happened

I link my account in the app but it keeps wiping it out and I can’t access anything anymore. Horrible!

gdf1957

2 months ago

Response from developer

Hi! Thanks for bringing this to our attention. We're happy to assist you with your online account and do what we can to turn your experience around. If you still need our assistance, our Social Care team will make sure your questions and concerns are addressed swiftly. Please email us at socialcare@ziplyfiber.com with your service address or account number, and a brief description of your situation, and we will connect with you as soon as we can.

Worthless

Worthless app. Off and on, for many months, I have tried several times to link my account when it asks me to, entering my account number and my pin. It always tells me to try again later. My only access is going to their website.

Waggintail

2 months ago

Response from developer

Hello. We are sorry that this was your experience. We want to look into this for you. When you get a chance, can you please reach out to us via Facebook, X, or Reddit? Thank you so much.

What a joke

This app is terrible!! I’ve been trying to pay my bill using it and all it wants to do is sit there and populate and do nothing for me.

Shoa Dang

3 months ago

Response from developer

We would be happy to assist you with getting the app up and running. Please email us the account details to socialcare@ziplyfiber.com

Useless app

I tried downloading this app because the View PDF link on Ziply’s billing website just returns an “Access Error message”, and I hoped maybe their app would work a little better. Turns out the app works even less than the website, and just displays a blank loading screen even after opening and closing the app a few times. I guess we don’t get copies of the bills anymore.

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majetn

3 months ago

Response from developer

Thank you for your feedback.

The Worst Telephone Company

Ziply Fiber moved into the Gresham, Oregon area about 4 1/2 years ago. They changed the copper wiring to optical fiber. I retired from AT&T in 1994 and, as a retiree, I was allowed to phone England for 10 cents a minute. Ziply Fiber took away my retirement present as I couldn’t reach go through AT&T on their lines.

I called numerous time to ask how to listen to my messages while away from home. They gave me several number to dial to listen to my message but none worked. I haven’t been able to retrieve
my messages since Ziply Fiber took over. I use my cell phone as my main number but I can’t disconnect the house phone because of the
alarm monitoring.

I phoned them today about the useless phone service so a technician will be here tomorrow. I was told there may be a charge! Unbelievable!!🤬

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Irene La

3 months ago

Response from developer

Good afternoon Irene. It sounds like we haven't provided a satisfactory customer service experience the last few times you have interacted with us. If you still need our assistance, our Social Care team will make sure your questions and concerns are addressed swiftly. Please send us an email at socialcare@ziplyfiber.com with your service address or account number, and a brief description of your situation, and we will connect with you as soon as we can. Thank you!

They do not care about you!

I have had Ziply fiber service since the 9th of September, there has not been a day that goes by without my service being dropped. I have had every piece of equipment replaced with brand new, from modem, router, to extenders. Yet I still have the same issue as day 1. I have called Ziply over 15 times since having service and nothing is working. They do not send appointment emails, texts, or calls. I am currently on the phone being bounced from department to department no managers can or will pick up the phone. I will go as far to say that Xfinity is better than this horrid provider because at least my WiFi will never drop just become more expensive. Ziply looked like a great company from the surface but they’re just as greedy as Xfinity and do not care for their customers. If my issue gets resolved I will update this review. If this stays at 1 star it means they never cared to fix my problem and I have since left this abysmal service provider. DO NOT GET ZIPLY FIBER

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Prep3

3 months ago

Response from developer

We are happy to assist with this! Please send us the account information, your address and any other details you'd like to share to socialcare@ziplyfiber.com. Our team can take a look and help get this reviewed by our technical teams.

Doesn’t Work

Over the last few months I have had many problems with this app: can’t log in, can’t pay bill, duplicate payments showing, says I owe multiple months when I don’t. Nothing but a headache.

!JBomb!

3 months ago

Response from developer

We sincerely apologize for the experience you have had thus far. Our CARE team is prepared to assist you and would like to connect with you to resolve this issue. Please email us at SocialCare@ziplyfiber.com, including your full name, Ziply account number, and a brief description of your concerns, and we will reach out to you as soon as possible.