Ziply Fiber User Reviews

Northwest Fiber, LLC

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Bill & app

After I make a payment, I still get a notification that I didn’t pay my bill. It looks like I get billed twice a month. I have to call in frequently to make sure the bill has been paid once. The app says that I need to update to the newest version, but it will not allow me to update to the latest version. For an internet company, the app is kind of horrendous.

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Ohsiyon

4 months ago

Response from developer

Hello, thank you for providing your feedback. We’re here to help, and would like to connect with you in order to resolve this issue. Please email us at SocialCare@ziplyfiber.com, with your full name, Ziply account number, and a brief description of your concerns, and we’ll get in contact with you as soon as possible. Alternatively, you’re welcome to message us on Facebook or X, or dial our traditional customer support line – 866.699.4759 – between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

Best internet

The app is ok zippy is the best internet at a decent price no complaints

Sloth1919

4 months ago

Response from developer

Thanks for the positive feedback! We love to hear it.

Mad

They took two payments out and over drawn my account I’ve called and chatted to put one payment back it’s all I had there mistake and I pay for it over a week never got my money back the was only one payment they will steal all your money to disable ones beware

Sloth1919

5 months ago

Garbage

The app is absolute trash. It’s slow and never loads. Reinstalling, clearing cache/data didn’t resolve anything. Get it together….i just want to pay my freaking bill…

DM-Doom

5 months ago

Available irritating!!

The app is pretty useless, but at least I could pay my bill thru it… until now! It won’t let me log in no matter what I do, it just says “unknown error occurred”. I can’t login to their site either, every time I try it tells me I have to change my password, but the recovery email never got updated from my husband’s (who passed way in 2022 and I don’t have access to it anymore) even tho I’ve updated it with them TWICE. I’ve been trying to pay my bill for the last 2 weeks, but I really REALLY don’t want to call to do it over the phone, I have terrible anxiety & a panic disorder, when talking to customer service people it’s always a mess, I can never understand them or they don’t understand me, I have to repeat myself 100 times and in the end my problem never gets fixed, so it’s extremely frustrating.

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TeriD54

5 months ago

Zero stars

This is by far the worst app I’ve ever used. I feel like I have to jump through hoops every time I pay my bill. You’d think for an internet service they’d have someone building an app that wasn’t ridiculously unfriendly for their customers. I’ve had the app for several years and every few months they change it. It’s never a good change. Just another waste of time trying to figure out how to pay my bill. I’ve been trying to pay it for 3 days. It leading me in circles and asking me to link my account number. I have paperless so don’t know my account number. I tried the “chat”. Someone said hello and told me their name. I replied that I wasn’t able to pay my bill and needed my account number. An hour later, and still no reply. I can pay by phone for $3.50. That’s ridiculous when I have an app specifically for paying my bill.

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Juderbug8

5 months ago

Response from developer

We appreciate your feedback and want to ensure you get the assistance you need. When you get a chance, please message us on Facebook, X, or Reddit with your account details so we can review and assist with a solution. Additionally, you can email us at socialcare@ziplyfiber.com with your account info and we can help from there. Thank you!

Ziply fiber is fine, the app doesn’t load at all

I’ve been a customer for over 3 years now, and I have no problems with my ziply fiber internet itself, but this app is complete garbage. I literally could never get my information to load and end up having to log in via their website on my computer.

yochan1234

6 months ago

Response from developer

Hey there! Thanks for the feedback on our app. We are consistently looking to improve upon its functionality and usability. In the meantime, if you have any outstanding account issues or more in depth feedback on your app experience that you'd like our team to address, please email us at socialcare@ziplyfiber.com. We're always happy to help!

Fast & reliable

This app simplifies things for me. Logging in, checking autopay—it's all straightforward. It's become my go-to place for managing internet bills.

Fun fiesta

6 months ago

Response from developer

Hi! We wanted to stop by and say thank you for the kind review. We appreciate your feedback!

Easy to use!

Easy to use - simple and streamlined app

Megv13

6 months ago

Response from developer

Thanks for the positive feedback! We appreciate it.

Slowest app in the northwest

How is it that an internet provider has the slowest app and servers of all time. Literally since the introduction of smartphones I’ve never seen an app this slow.

dajo0620