I purchased this app a couple of days ago and used it about 10 times. I thought, man, this awesome, but noticed it stops transcribing around 15 minutes into the recording. And then during a critical meeting it stopped altogether and told me I must download an update. Which I did. Next it acted like a brand new app and wanted me to purchase it again. I lost all my previous recordings. Obviously it doesn’t really work. But in addition to these 2 errors, it also would not work across devices. After I had purchased it for my iPhone, I also wanted it for my iPad, but nope. It wanted me to purchase it again.
Wow. Too many issues.
Developer Response
Hi,
We are sorry that issues with our app have caused you so much trouble.
Your comments are crucial to the continuous upkeep and enhancement of our app. Our development team will strive to find a rapid solution to the problem.
You can try to solve your issues not related to transcription using the "Restore" button on the subscriptions screen within the app. This should help if you have an active subscription.
Voice Recorder－Audio Memos App team.I love the quality of the recording that you offer. I purchased the app and I want to use it on both of my phones. Do I have to buy it again?
This app does not work. It’s a little frustrating to record something that you think is going to be translated and have it stuck on this app. I would’ve used a different app that actually worked if I would’ve known.
Developer Response
Hi,
We're disappointed to learn that you don't like our app.
Our staff is constantly striving to make advancements and give our users the greatest experience.
To help us understand the issue better, please reach out to us at aremenkolksndr@gmail.com .
Our development team will investigate and strive for a swift resolution.
Your feedback plays a pivotal role in maintaining and improving our app's quality.
Voice Recorder－Audio Memos App team.These is fair but does not meet my needs because it skips too many words. The sentences are not clear.
Developer Response
Hi,
We sincerely regret any difficulties you may have had with our app. To improve the user experience and fix any issues or kinks, our crew is continuously working hard.
Voice Recorder－Audio Memos App team.There’s a relatively inexpensive subscription option (why not just a modest one-time fee?) but the free trial goes to an expensive yearly subscription after just a few days—and so far, the only way I can see to unsubscribe is through Apple, which has always been and continues to be unwieldy. It seems to have been set up for, as Elvis Costello might say, “accidental purchase.” And that’s exactly what it was in my case, as I was actually looking for the Sound Recorder app, which is good and free—or at least it was last time I installed it.
Developer Response
Hi,
Your opinions on app pricing are valued by us. Our main goal is to strike a balance between cost and app quality.
We're sorry for any inconvenience regarding your subscription.
To cancel the subscription from your iPhone:
1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the subscription.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.
If you need any additional help, feel free to reach out.
Voice Recorder－Audio Memos App team.they’ve made this app to where you sign up for a free trial but when you go to cancel it, it keeps freezing and it won’t let you cancel and you can’t talk to customer service. I’ve already gotten charged two months and I didn’t want even one month. The features were not great enough to even have to pay for this! This should be free! It's like there's no way to communicate with them!
Developer Response
Hi there,
We apologize for any inconvenience regarding your subscription. Please note that you can manage your app subscriptions through your Apple ID settings as per App Store rules and regulations.
To cancel the automatic renewal subscription, visit the following link: https://support.apple.com/en-us/HT202039
Please note that you can request refunds for app purchases by following Apple's guidelines, which can be found here: https://support.apple.com/en-gb/HT204084
Please get in touch with us, and we'll be pleased to help: aremenkolksndr@gmail.com
Voice Recorder－Audio Memos App team.It’s a convenient way for me to listen to what I read and producing a better understanding of it .
Developer Response
Hi,
We're happy to hear that you found our software to be useful.
In order to give our consumers the best experience possible, our staff is constantly searching for ways to improve.
Voice Recorder－Audio Memos App team.I don’t understand why they charge money for something that should be a built in utility of the phone. This should be treated the same as using a calculator, taking photos, recording videos, and making phone calls - a basic tool. It’s part of what you pay for when you purchase the $1k phone
Developer Response
Hi,
We appreciate you expressing your concerns over the cost of our app. We're committed to offering value while upholding the caliber of our apps.
Your suggestions help us make improvements.
Voice Recorder－Audio Memos App team.Despite there being instructions on how to unsubscribe to this after your three day trial this is only my first day by the way, there is no link in Settings to do such a thing. Take this as my written request to cancel this subscription as it is not what I thought it was.I have that that right because this is only day two. What else could I have done? When there is no link on the app to do such a thing even though it says there is. I would not recommend this to anyone.
Developer Response
Hi there,
We apologize for any inconvenience regarding your subscription. Please note that you can manage your app subscriptions through your Apple ID settings as per App Store rules and regulations.
To cancel the automatic renewal subscription, visit the following link: https://support.apple.com/en-us/HT202039
Voice Recorder－Audio Memos App team.I recorded a meeting but haven’t been able to transcribe it, which was the only reason I got the app!
Developer Response
Hi,
We're sorry to hear that our app caused you trouble.
To assist you with any problems you may encounter, our support staff is accessible around-the-clock.
Please get in touch with us, and we'll be pleased to help.
Voice Recorder－Audio Memos App team.
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