Don’t download this app
Impossible to deposit, you can’t change any information manually you have to take a picture of it all which seems sketchy. Customer support is useless, they don’t help at all, they just copy and paste all the same reply’s. I’ve been trying so hard to give this app my money and they won’t take it. Tried multiple different ways to deposit including via bank transfer, debit card, Apple Pay. If I’m going to hand over such sensitive information like my social and connect directly to my bank account I should be able to deposit but I still cannot. It’s been 24 hours of failed after failed attempts to deposit. I’ll be deleting this app and never looking back. FanDuel is superior, even betmgm is better cause at least you can deposit money. This app is the least user friendly I’ve ever seen. Don’t waste your time trying to get on this Sportsbook. There are infinitely better options. ESPN bet should be avoided at all costs.
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Response from developer
Hey there- Sorry to hear you are having issues. We are happy to help with this or any other inquiry you may have. Please contact us through live chat on the app, on X at @ESPNBetHelp, or at support@espnbet.com, and we can assist from there. Thanks. -ESPNBET
Customer service is a joke and they don’t pay out your winnings
I was playing a game called Super Sic Bo on their live dealer page. The dealers name was Ronald, the dice read 2-1-6 which if anyone attended a math class, equals 9. The dealer called it an 8 instead and my $5 bet was considered to be a loss. Had I not screenshotted the dice totaling 9 I would be screwed. At first the support person I spoke to tried to tell me that I was wrong… they literally believed what their dealer said and only when I presented the screenshot did they start to apologize. I have spoken to numerous people and have been told that someone will reach out to me about this issue. Over a week has passed and I haven’t received a single word from anyone on their team and I still haven’t been paid out my winnings. If you value your money and want to play a game in which trained professionals are operating it, literally go to any other site.
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Response from developer
Hey there- Sorry to hear you are experiencing this issue. We are happy to help with this or any other inquiry you may have. Please contact us through live chat on the app, on X at @ESPNBetHelp, or at support@espnbet.com, and we can assist from there. Thanks. -ESPNBET
Absolutely ridiculous
The app itself wasn’t bad at all and I was learning how to actually bet with the bonus bets that you get upon one of the new player promos. Before the bets were even closed the account was permanently suspended and customer service is stating that the decision cannot be undone. Recently after giving up MONTHS ago I received an email that stated I apparently attempted to set up another account and that they also deleted that. When asking customer service when and where this account was apparently set up they continued on about the account couldn’t be opened even after explaining to them that I wouldn’t try to set up another account just based off of the headache they cause trying to get answers with the original account I did set up and I just wanted to know if there was activity that I should know about.
Upon doing some research apparently this happens to a lot of accounts, or there is some sort of issue with withdrawing processes and the amount of time and lack of information that the support team has is less than one star that’s for sure.
Save yourself the headache and don’t even bother with this one.
Upon doing some research apparently this happens to a lot of accounts, or there is some sort of issue with withdrawing processes and the amount of time and lack of information that the support team has is less than one star that’s for sure.
Save yourself the headache and don’t even bother with this one.
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