Irritated Customer
The agent who I spoke to told me to check the promotions page periodically to get a bonus bet but I told him I check every single day for different promotions to get a bonus to bet with. It’s the same promotion everyday “refer a friend” WE DONT WANT THAT PROMOTION and us customers don’t care about that. With a big Sportsbook like espnbet who makes tons of money off customers I shouldn’t be asking agents every time I log in to add a small bonus bet. The agent lied to me and told me to participate in the promotions in the tab but there’s never any promotions to participate in besides refer a friend! All I want is a small bonus bet for the holidays and before the year ends! That’s all I ask for but it’s always a hassle to get it which is crazy. All the other sportsbooks hook me up without even asking! I really want to make espn bet Sportsbook But it’s really frustrating to the point where I don’t even want to be associated with this Sportsbook. To make this better all I want is a small amount of betr bucks being added to my account and I’ll be a happy customer if not, I will be taking my talents to Hard Rock Sportsbook for good. Thanks
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Terrible Customer Service
I had a terrible experience with agent Valencia M. While I understand she was going by the book and doing her job she was not able to assist me with my situation….I opted into the risk free Bears bet(didn’t win) and she said it wasn’t opted in from the system on her end…I clicked the opt in button from the email which took me into the app and even looked for the opt in button and there wasn’t one so I assumed I was opted in from the email(I clicked on the button)…she could not put the points into my account. I asked to speak to a manager and she did not escalate either….terrible customer service even if she is doesn’t see it in the system she can clearly see I was not lying about the situation(I sent screenshots as well) and even if it is not a glitch(it definitely was) she should still honor…never using this app again and I advice everyone else to use another Sportsbook
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Response from developer
Hey there- Sorry to hear you are having issues. We are happy to help with this or any other inquiry you may have. Please contact us through live chat on the app, on X at @ESPNBetHelp, or at support@espnbet.com, and we can assist from there. Thanks. -ESPNBET
Don’t download this app
Impossible to deposit, you can’t change any information manually you have to take a picture of it all which seems sketchy. Customer support is useless, they don’t help at all, they just copy and paste all the same reply’s. I’ve been trying so hard to give this app my money and they won’t take it. Tried multiple different ways to deposit including via bank transfer, debit card, Apple Pay. If I’m going to hand over such sensitive information like my social and connect directly to my bank account I should be able to deposit but I still cannot. It’s been 24 hours of failed after failed attempts to deposit. I’ll be deleting this app and never looking back. FanDuel is superior, even betmgm is better cause at least you can deposit money. This app is the least user friendly I’ve ever seen. Don’t waste your time trying to get on this Sportsbook. There are infinitely better options. ESPN bet should be avoided at all costs.
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Response from developer
Hey there- Sorry to hear you are having issues. We are happy to help with this or any other inquiry you may have. Please contact us through live chat on the app, on X at @ESPNBetHelp, or at support@espnbet.com, and we can assist from there. Thanks. -ESPNBET
Customer service is a joke and they don’t pay out your winnings
I was playing a game called Super Sic Bo on their live dealer page. The dealers name was Ronald, the dice read 2-1-6 which if anyone attended a math class, equals 9. The dealer called it an 8 instead and my $5 bet was considered to be a loss. Had I not screenshotted the dice totaling 9 I would be screwed. At first the support person I spoke to tried to tell me that I was wrong… they literally believed what their dealer said and only when I presented the screenshot did they start to apologize. I have spoken to numerous people and have been told that someone will reach out to me about this issue. Over a week has passed and I haven’t received a single word from anyone on their team and I still haven’t been paid out my winnings. If you value your money and want to play a game in which trained professionals are operating it, literally go to any other site.
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Response from developer
Hey there- Sorry to hear you are experiencing this issue. We are happy to help with this or any other inquiry you may have. Please contact us through live chat on the app, on X at @ESPNBetHelp, or at support@espnbet.com, and we can assist from there. Thanks. -ESPNBET
Absolutely ridiculous
The app itself wasn’t bad at all and I was learning how to actually bet with the bonus bets that you get upon one of the new player promos. Before the bets were even closed the account was permanently suspended and customer service is stating that the decision cannot be undone. Recently after giving up MONTHS ago I received an email that stated I apparently attempted to set up another account and that they also deleted that. When asking customer service when and where this account was apparently set up they continued on about the account couldn’t be opened even after explaining to them that I wouldn’t try to set up another account just based off of the headache they cause trying to get answers with the original account I did set up and I just wanted to know if there was activity that I should know about.
Upon doing some research apparently this happens to a lot of accounts, or there is some sort of issue with withdrawing processes and the amount of time and lack of information that the support team has is less than one star that’s for sure.
Save yourself the headache and don’t even bother with this one.
Upon doing some research apparently this happens to a lot of accounts, or there is some sort of issue with withdrawing processes and the amount of time and lack of information that the support team has is less than one star that’s for sure.
Save yourself the headache and don’t even bother with this one.
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Account Locked, Won’t Mail Funds
I’ve been in touch with customer support multiple times attempting to entirely close my account after they locked my account and prevented withdrawal. I still have not received my account balance. A simple mistake of signing in while on a VPN caused them to require ID verification. They shamelessly farm this out to a third party, creating a lack of trust, and have corresponded with me over the old barstool domain, which at this stage may be of differing ownership. They expect stringent IT practices of their customers, but this isn’t reciprocated. Avoid unless you want robbed.
Update: I was prepared to capitulate to their requests. I finally received confirmation that the 3rd party verification link received via email was legitimate through support chat in app. Today I see my account is closed (which we agreed to months ago coupled with mailing of my balance). After months of effort I’m tired of talking to support. I just want my account balance, which I still don’t have, and question if I’ll ever see.
2nd Update: I reached out to support, and the balance mailing request has been made again. Will keep prospective customers updated through this review.
Update: I was prepared to capitulate to their requests. I finally received confirmation that the 3rd party verification link received via email was legitimate through support chat in app. Today I see my account is closed (which we agreed to months ago coupled with mailing of my balance). After months of effort I’m tired of talking to support. I just want my account balance, which I still don’t have, and question if I’ll ever see.
2nd Update: I reached out to support, and the balance mailing request has been made again. Will keep prospective customers updated through this review.
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Response from developer
Hey there- Sorry to hear you are having issues. We are happy to help with this or any other inquiry you may have. Please contact us through live chat on the app, on X at @ESPNBetHelp, or at support@espnbet.com, and we can assist from there. Thanks. -ESPNBET
Disappointed
I won a few hundred bucks and couldn’t withdrawal after trying for three days. Using the same card I made a deposit with, was told that only major banks were allowed so I deposited from my bank accounts and still couldn’t withdraw. Tried so long until I eventually lost the money , still been making deposits thinking maybe the system crashed or something and still decided to give it a shot thinking it would get better but I haven’t won anything since. What these casinos and money games much understand is in order to keep getting money you have to let people win sometimes, which is why Hollywood just lost me after today 🤞🏽 DraftKings and FanDuel get my money on a regular simply because they let me win more than ever. Of course I’ll never win every time but letting me win as a new player will definitely get me to spending money with you often 😎 maybe I’ll try again next year or something but as of now it’s a Big No for me 👎🏽
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PLEASE READ.
ESPN Bet has a promotion titled “WEEKEND LOSSES INSURANCE” This promotion entails receiving 10% of your net loss that incurred during the weekend (paid back to you in CASHBACK) Over the past weekend [and I have records of this :)] I deposited, wagered and lost over 1,000. Likely more. This alleged “cash back” never appeared in my account. Upon contacting ESPN bet they claimed I had a net loss of $0. HMMM? How does that happen when I haven’t retained the $1000? ACCORDING TO MY CALCULATED STATEMENTS AND TRANSACTIONS MY CASH BACK SHOULD BE AROUND $140. As I previously stated I have RECORDS OF EVERY TRANSACTION in my statements. EVERY DEPOSIT AS WELL. ESPN BET, does not like to show transactions via app. This option has never worked for the full duration that I’ve used this app (since last year) BEWARE OF FRAUDULENT PROMOTIONS ESPN bet advertises because you will never receive the funds promised after spending money on this fraudulent app. Highly disgusted and this is my last day as a big spender on this app! BACK TO CESARS AND MGM I go!
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Casino is a scam
I haven’t won anything in a whole year and I’m so far from enjoying the casino playing video blackjack. It’s a scam entire thing is a scam. And I’m smart enough to realize it’s a scam now so I’m not playing any casino games or going to any casino. Because for some reason, it’s the only scam in the world that still has an empire because people are aware to play is there’s a risk. So that’s an excuse to slay alive as a business. People are aware of the loss they may have but they do it anyways. And lose, but it’s a scam. Stop handing your money over to the casinos. You guys and myself just hand money over but you wouldn’t hand something over to a homeless person or someone that needs like $20 bucks irl but you’d hand over your money to a casino. I’m making better decisions. I’m not going to make the casino suffer. Because there are thousands of people to replace what money they would lose from me quitting because it’s a scam.
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ESPN bet
Hello! Type "bvdabet" into your browser search, sign up and get up to $100, I bet on soccer and basketball, and I'm a Lakers fan 🏀. As for ESPN BET - You could be up $1,050 on minute, then the “algоrithm” dеcides… “nope, no more winning allowed.” And 6 minutes later all your money is gone while winning absolutely nothing in return. Went into a room with $250, betting 40-60 cents, left the room 12 minutes later with $7.11 having not won a single bonus rd or free spin. They tell you that it’s fair by giving you the RTP of the machine but then make it clear that the RTP does not apply to individuals playing sessions.
Customer support is garbage, good luck trying to speak with an agent. You could start at being 50th in line, wait an hour till your next up, then get kicked out and have to start all over. They give you like $11 in promotions every so often that will allow you to play for about 35 seconds before they take that right back.
Sure if you want to waste your time and money use this app. You’re better off with a similar app like FanDuel if you don’t want to use the big ones like MGM and DraftKings. Also, you should give people and credit if they spend time to write honest and hopefully useful information because it shouldn’t be for free. My opinion at least.
Customer support is garbage, good luck trying to speak with an agent. You could start at being 50th in line, wait an hour till your next up, then get kicked out and have to start all over. They give you like $11 in promotions every so often that will allow you to play for about 35 seconds before they take that right back.
Sure if you want to waste your time and money use this app. You’re better off with a similar app like FanDuel if you don’t want to use the big ones like MGM and DraftKings. Also, you should give people and credit if they spend time to write honest and hopefully useful information because it shouldn’t be for free. My opinion at least.
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