Slow loading videos
Response from developer
Thank you for sharing your experience! We’re glad you’re enjoying the app’s offerings but understand how frustrating slow-loading videos can be, especially when you’re eager to get started and have a fast internet connection. Please try logging out of the app, closing it completely, reopening it, and logging back in to resolve this. If the videos still don’t load, pausing and resuming playback can sometimes help. If the problem persists, we’d be happy to assist you further. Please email us at feedback@reversegroup.io, mention May, and include any relevant details or screenshots. Our Support Team is here to troubleshoot the issue and ensure the app performs smoothly so you can fully enjoy your workouts!
Poor Functionality
Response from developer
Thank you for sharing your experience. For information regarding refunds, please refer to Sections 9 and 10 of our Terms of Service, available here: https://reverse.health/terms. Full refunds are granted based on the terms outlined in these sections. Regarding the buffering videos, try logging out, closing the app, reopening it, and logging back in. If the videos still don’t load, pausing and resuming playback may help. If the issue persists, please email us at feedback@reversegroup.io, mention May, and include any details or screenshots so we can assist further.
Mixed feelings
But I don’t like too much repetition
I had 4 weeks of daily repeats for 3 rounds 😒😟😢😭 I can get more from free you tube workouts as have options and can read the descriptions the app keeps glitching and not playing the video.
I paid for what I wanted but with that the app is super restrictive and therefore boring 🥱 couldn’t compete - moved to Asana Rebel
Response from developer
Thank you for sharing your thoughts! We’re happy to hear you love Pilates and home workouts, but we understand that the repetition and app glitches were frustrating. Please know that we value your input and are always working to improve our offerings. To add variety and intensity, you can incorporate resistance with weights, bands, or household items like water bottles or a backpack filled with books. You can also challenge yourself by removing the wall support, which will engage your balance and strength. While YouTube offers some great free content, our app provides a comprehensive program with personalized guidance, meal plans, progress tracking, and additional features designed to support your long-term goals. If you're still experiencing issues with the app, try logging out, closing the app completely, and reopening it. You can also pause and resume the video playback. If the problem persists, please reach out to us at feedback@reversegroup.io and mention Ana for assistance. We’re here to help and appreciate your feedback!
Pleasantly surprised
I haven’t used any of the recipes but have made my shopping list to start.
The app is very easy to navigate and the team responds quickly to any queries.
Response from developer
It’s wonderful to hear you’re enjoying the wall Pilates workouts and finding the app easy to use! Starting your journey with excitement is a great step, and we’re here to support you every step of the way. Keep up the amazing work!
Not recommended
Giving vague instructions like "stretch your neck in whatever way you like" shows the lack of proper knowledge behind this app. It can be dangerous to do that. Some ways of stretching your neck aren't helpful at all. Very sloppy.
Response from developer
We’re always looking to improve, and your input is valuable to us. We’ve shared your comments with our team to help improve the program and ensure a better experience. We value your input and are always looking for ways to make the app more enjoyable and user-friendly. If you have further suggestions, feel free to contact us at feedback@reverse.health.
Charging
To my surprise, I noticed a subscription fee on my bank statement a month later. After some investigation, it appears that the app automatically enrolled me in a subscription without my explicit consent. I feel misled and frustrated, as I never intended to subscribe or provide any payment information.
I reached out to customer support for assistance, but the response was slow, and the representative seemed uninterested in resolving my issue. They offered generic advice that didn’t address my specific concerns, leaving me feeling ignored and dissatisfied.
I would advise anyone considering this app to be cautious. As it stands, my experience has been negative due to the unauthorized charge and lack of effective customer support. I’m still working to get a refund and hope others don’t have to go through the same ordeal. Until they improve their billing practices and customer service, I cannot recommend this app.
Response from developer
Thank you for sharing your feedback. We want to clarify that we cannot charge any account without the user’s direct authorization. Each user selects a subscription plan and is billed according to the terms of that plan. For full details, please refer to the confirmation email and the checkout page completed prior to payment. Additionally, please note that subscriptions cannot be canceled by simply deleting the app. You can cancel your subscription through the app, via iOS settings, or by contacting our support team. We’d like to note that our customer support team is dedicated to providing helpful assistance and resolving any issues. If you have unresolved concerns, please email us at feedback@reverse.health, and we’ll assist further.
Poor functionality
Response from developer
Your experience is important to us - thank you for sharing. If you're having trouble logging in through the website, please try accessing your account via the app instead: log out and select 'Forgot Password' to reset your access. If this doesn’t resolve the issue, please contact us at feedback@reverse.health so we can assist further. We’re glad to hear you found the program materials and course variety valuable, and we’ll do our best to ensure you can fully access them.
Videos not loading
After been charged over $50 for the month this isn’t great. I think the idea of the app is great but the bugs need to be ironed out.
Response from developer
Thank you for letting us know about your experience. Please try logging out, closing the app, reopening it, and logging back in. If the videos still don’t load, pausing and resuming playback may help. If the issue persists, please email us at feedback@reversegroup.io, mention May, and include any details or screenshots for faster assistance. We’re here to help resolve any issues and ensure everything runs smoothly.
Deceptive Marketing
Response from developer
Thank you for sharing your concerns. After purchase, access to the app and login credentials are sent via email, though you can choose to create a password within the app if preferred. The additional offers during the sign-up process are entirely optional and intended to enhance your experience. Rest assured, any data requested is solely used to personalize and improve the app’s functionality. If you’re uncomfortable sharing personal information, you can request account deletion by contacting us at feedback@reversegroup.io and mentioning "May" to prioritize your request. We value your understanding and are here to assist you further.
Complicated
Whole course looks good but I think I’ve made a mistake enlisting, due to the complicated navigation around the program and on a small screen. If I wasn’t using the app could I still join the program on my computer laptop?
The food menu looks delicious but at 81 and on my own and on a restricted budget I’m not sure I can go to involved recipes for many of the meals.
I’m in reasonably good health as I look after a two acre garden my late husband and I started from scratch, so often Im running low on energy at the end of the day so will be adjusting to simpler versions with less ingredients. I’m a poor breakfast partaker and lunch is brief. Despite all this I’m keen to lift my game with more interesting food when I can and the many other tips and ideas all sound realistic and helpful.
The weigh in is a good idea. I’d have to say I’ve basically dieted off and on all my life.
Low carbs or no carbs seem to work the best.
Sorry to rattle on.
Regards
Lynne
Response from developer
Thank you for your thoughtful feedback, Lynne! We’re glad to hear you're finding the course ideas helpful and are keen to make it work for your needs. While our app is currently designed for mobile devices, we’re actively exploring options to make it accessible on laptops and desktops in the future. For now, the mobile app's portability allows you to take the program with you, even when you’re out and about. Regarding recipes, we understand that simpler options might suit your lifestyle better. To help, try searching for "Quick recipes" in the app—just type "quick" in the search bar to find meals with fewer ingredients and quicker prep times. Your dedication to maintaining your garden and lifting your game with food is truly inspiring! If you have more questions or need guidance, feel free to email us at feedback@reversegroup.io. We’re here to support you every step of the way!
