Second day
I will try again tomorrow. Not giving up thanks Cheryl.
Response from developer
So sorry to hear about the allergy reaction. It’s totally okay to take things slow today—your body definitely deserves the rest. Tomorrow is a new day, and the fact that you're not giving up shows just how strong and determined you are. You've got this, and we're cheering you on! 😊
5 days in
Response from developer
Thanks so much for sharing! It’s awesome to hear that you’re enjoying the wall Pilates and finding it both manageable and fun. We’re so happy the program is working for you and that the “progress, not perfection” mindset is clicking. Keep up the amazing work, and know we’re here cheering you on every step of the way!
Brilliant!
Response from developer
Thank you so much for your wonderful review! We're thrilled that the app is helping you on your health journey and that you're enjoying the overall experience. It's always great to hear that users find the app both helpful and easy to use. Keep up the great work!
Deceptive marketing- app full of glitches
Response from developer
Thank you for sharing your experience. We understand your frustration with the technical issues and that you were looking for a refund. While we’ve offered solutions such as extended access and additional resources, we acknowledge that this wasn’t what you wanted. Since the matter is now being handled through PayPal, the resolution will be processed through their system. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Impossible to end subscription
Response from developer
We’re sad to see you leave and understand your concern about being charged after ending your subscription, and we'd like to clarify the process. Like many apps, we use auto-renewal to ensure uninterrupted access. The pricing and renewal details are displayed during sign-up, and we cannot charge your card without your authorization and you are in control of your subscription and can cancel it at any time to avoid future charges. To check that you have cancelled your subscription please follow these steps: •Open the app and tap the profile icon in the top right corner. •Go to "Settings" and select "Manage Subscription." Let us know if we can assist you further. If you prefer we can also cancel your subscription if you email us at feedback@reversegroup.io and mention May for a priority assistance.
Feel ripped off!
Response from developer
Thank you for sharing your experience. The app is designed to offer flexible meal plans, and your insights are valuable. We understand the frustration with the technical issues and are here to help resolve them. Please contact us at feedback@reversegroup.io and mention May for priority support so we can assist you directly with getting everything back on track!
Add ons
I watch what I eat and exercise daily. I have hopes this will keep me on track but I am already struggling with the recipes. It would be helpful to have things that use the same proteins or salads so you are not jumping all over and making tons of meals. The lunches seemed like they were developed for someone who has access to a full kitchen at lunch. I pack my lunch and need easier options.
It was a bit clunky on Sunday trying to look at the meals for the next week and make a grocery list. I kept going to previous week and only showing me Sunday. I had to go to calendar and click the next week. Then anytime I added to shopping list it would kick back to Sunday.
There is 1 snack a day and it can vary from 100 calories to 360 calories a day. It would be helpful to have guidelines of intake a day and a search if you want to substitute. I have a 1 month subscription and I will try for a few more weeks and see what happens.
Response from developer
Thank you for your detailed feedback and for deciding to give the program a try! The add-ons are entirely optional and are included to give you access to resources that best fit your individual needs. We appreciate your insights on simplifying recipes and offering more lunch-friendly options, as well as your suggestions on improving the grocery list feature—these are valuable, and we're always looking to enhance the experience. In addition, our program includes access to a supportive community of over 60K women sharing their journeys toward health goals, along with guidance from our dedicated coaches. We’re here to support you every step of the way, focusing on progress, not perfection. If you have any more questions or need help with anything, feel free to write to us at feedback@reversegroup.io and mention May to get priority assistance. We're confident the app can help you stay on track, and we hope you find even more value in the coming weeks!
AVOID
Two weeks later ‘Kristie’ apologised that I had not received my refund and apologised, understood my frustration …. blah, blah, blah… and assured me again that I would receive a full refund. A week later and still waiting.
Response from developer
Thank you for sharing your experience, and we sincerely apologise for the inconvenience. We’ve already forwarded your case for closer review to ensure this issue is resolved and to prevent it from happening again. We will be contacting you shortly to ensure everything is handled to your satisfaction.
Looove this app!!! ⭐️⭐️⭐️⭐️⭐️
Response from developer
That’s awesome! 🎉 It sounds like you’ve got a great routine going with our app, tracking your water, weight, and exercise! 🙌 We love how you pointed out the simplicity—having our program with personalized menus and budget-friendly recipes is such a win! And you’re right, smaller portions and adding more lean protein really help curb those hunger pangs! 😄 Cutting back on sweets is a total game-changer too! Keep it up, and here’s to more high fives and progress ahead! 💪😊❤️
Unethical
So, I immediately got in touch with them after I canceled just to confirm that I was with my cancellation policy window. I was informed that because the program was tailored to me, they would not refund me. What I received does not appear to be anything particularly special or tailored to me.
I want nothing to do with this company, I should have been more careful about entering into an agreement with them. they are taking advantage of people.
Response from developer
We value your opinion and are glad you shared it with us. Our trial period is designed to give users full access to a personalized program based on the information provided during sign-up. We understand that the initial recipes and exercises may not fit everyone's preferences, but we’re happy to adjust both further to better suit your needs. Regarding cancellations, our refund policy follows the terms agreed upon during sign-up which are in place to ensure fairness for all customers. If you have any additional questions or would like help with adjustments, please reach out to us at feedback@reversegroup.io and mention May to get priority assistance.
