I had an issue with the app and Kristie was there right away with help. I could not see a recipe due to the app loading issues and she send me the recipe and the instructions with apologies for the issues. The next day I had the same loading issues and Kristie said there is an update on the way to address the issue. I gave some feedback with other suggestions that would be helpful on the app as well. Due to my issues the first few days of use, Kristie gave me a free month of access. Excellent team and very willing to make improvements on the app as they grow. Thanks Kristie!
Developer Response
Thank you for sharing your experience, and we appreciate your patience during the app issues. It's great to hear that Kristie was there promptly to assist and address the loading problem! Your input is invaluable as we work towards improving the app.I really liked this app at first. I lost 10lbs and was following the plan closely. I liked the easy to prepare recipes and and felt full. However I don’t like that recipes seemed to disappear if you didn’t use them the first few times they popped up on your meal plan. I would swap menu items out because I didn’t have some of the ingredients but then when I did want to make a recipe that had looked good but I hadn’t tried at the time it appeared to be gone from my menu selections.
Then the glitching started. This has been very frustrating! Unable to log what you have eaten can’t pull up any recipes at all, rendering the app useless. Tech support no help. Will try to get a refund!
Developer Response
We're sorry to hear about the issues you've experienced with our app. It's great to hear that you initially found it helpful and had success with your weight loss journey. We apologize for the frustration caused by recipes disappearing, glitching, and unresponsive tech support.
Your feedback is important to us, and we will work to address these issues to improve the user experience. Please reach out to us at feedback@reversegroup.io with your concerns, and we'll do our best to assist you with a refund or any other help you may need.
Thank you for bringing these issues to our attention, and we apologize for any inconvenience caused.I’m fairly new to Reverse Health, but really like how the weight loss experience is packaged. Other weight loss programs don’t teach you how to prepare food in a way that’s practical and easily modified to fit your life; this one does! The recipes are easy and adjustable for varying numbers of servings. I am able to plan and execute batch cooking to have a supply of three to four days of meals. This works great for me as cooking isn’t my forte. The pounds are starting to come off and I’m not hungry between meals.
Developer Response
Thank you so much for taking the time to share your thoughts with us! We're thrilled to hear that you're enjoying the practicality and flexibility of our weight loss program. It's fantastic to know that the recipes are making meal preparation easier for you, especially with your batch cooking strategy. Your success in planning and executing meals for several days is impressive!I joined “Reverse Health” weight loss plan today. It’s a new Plan I’ve never tried nor heard of. Believe me I’ve tried many. What I’ve read from the site, I’m very excited to get started and to meet like-minded women like me. Getting settled in, I had a question about my start date so I was able to submit my question through the App. To my surprise, I actually had a small conversation with a live person, Sally. Sally was so encouraging, helpful and resolved my concern right away. I love when I’m treated like I matter and Sally’s quick response and encouraging words to me confirmed I’m in the right place. Excellent client treatment! Thanks, Sally!
Developer Response
Welcome to the Reverse Health family! 🌟 We're delighted to have you on board and thrilled that you're excited to embark on this journey. It's fantastic to hear about your positive interaction with Sally—encouragement and quick problem-solving are what we strive for. If you ever have more questions or need support, remember we're here for you. Here's to your health and success! I have not had the issues that other people have with signing in and such. I enjoy that I have meals planned out for me and that I can change them to something else. The recipes are easy to understand some are a little challenging because of being written in ounces and not cups. I do have a weight watchers scale so I can measure the ounces or grams. I found that the videos to play have helped me also. I have not lost much weight but I have slowly changed my eating habits which is what I wanted.
Developer Response
It's wonderful to hear that you've had a smooth experience with our platform and that the meal planning feature is working well for you. Being able to customize your meals and having the flexibility to change them is key to making a healthy eating plan sustainable. It's also great that you find the recipe videos helpful. Remember, slow and steady changes in eating habits are often the most lasting. If you ever need tips or have questions about your journey, feel free to reach out. Keep up the positive changes!I am very pleased with Reverse Health. The program makes sense and is realistic to everyday life. The recipes are good and if you don’t want to follow the recipes, the basic principles are there for a person to make their own. The Course is very helpful and inspirational. The Facebook group is very supportive and admin. Is quick to respond to questions and comments. Some people have problems with the app but if you work with it and ask questions in the connect section, you get a very timely and helpful response. Like so many, I’ve done it all. This app and program is the best. I don’t have enough words to express how glad I am that I discovered it. Thank you!
Developer Response
We're thrilled to hear that you're pleased with Reverse Health and that the program has been a positive and realistic addition to your everyday life. It's fantastic to know that you're finding the recipes good and that the program provides flexibility for creating your own meals based on the principles.
We're also glad to hear that you're finding the Course helpful and inspirational, and that the Facebook group has been supportive with quick responses from the admin. We appreciate your feedback regarding the app, and we're glad to hear that working with it and asking questions in the Connect section has provided timely and helpful responses.
Thank you for your kind words and for being a part of Reverse Health. We're thrilled to have you on this journey with us!
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