Leave a Review Perfect Body
Stole my money. I’m livid.
I’ve signed up for Perfect Body twice. The first time, I had no issues. When my subscription ended, life was hectic so I let it lapse for a few months.
When I resubscribed a couple months later, there was some sort of technical error and my account did not set up correctly. I was charged the $66 for an annual subscription, but I was never given the opportunity to set up a password for my account and my old credentials never worked.
Immediately, I contacted Perfect Body’s, customer service, but they said they couldn’t even find my account. After lots of back-and-forth, I was eventually escalated to one of their lead developers. He said that there was a known issue with their app and Apple’s subscription service. He wasn’t sure when the issue would be fixed and “highly recommended“ that I submit for a refund request through Apple. He then told me that he couldn’t impact whether or not I got a refund and that I had to take it up with Apple.
So I contacted Apple and they immediately denied my refund request because “a subscription had been issued“. I’ve protested their decision three times and Apple refuses to budge.
So here I am $66 poorer and no app. I’m completely disgusted with the whole thing. Both sides just point the finger at the other side and say it’s not their problem.Show lessArimae123
Developer Response
Thank you for sharing your experience. We understand your frustration with the technical issues and the difficulties in resolving them. To assist you further, please email us directly at hello@perfectbody.me with your details. We don’t have your email address on file and want to ensure we resolve this matter to your satisfaction.this is a scammy app
I was looking to get to being more active and looked at a few apps PB being one of them. it seemed a little too complicated and everything seemed to be a like an add on and it was not for me . so i canceled the app , or so i thought . i received a notice today like 15 mins ago i was being charged for another month of an app i am not using . i redownloaded the app , since i had removed when i thought i initially canceled and looked to cancel my subscription. i checked in the normal apple subscription cancel area but its not there . not anywhere in the app . i had to go to a website to even start the process . i found a chat feature and went that route and was able to cancel but as far a the refund their policy is to not give one , even though it said elsewhere as long as it’s requested in 14 days of last payment , which like i said , it was more like 14 minutes. i was offered a 25% refund for an app i didn’t use , that i deleted , that was very pay to play and didn’t work for me for 15 minutes of having it after i thought it was already canceled . this is a scam. it’s way too complicated to cancel , its best to not use at all . stay away . use at own riskShow lessHjmoore420
Developer Response
Thank you for sharing your experience. We understand your frustration and have escalated your case to our support team for further review. You should hear from us soon regarding a resolution. If you have any additional concerns, please email us directly.Limited
The shopping list was easy to find and follow. The recipes could be written a little clearer, but I did try almost everything that was listed and they do have a change option. The Mediterranean food plan runs on the very savory side which for me personally was fine except for the breakfast, I had a hard time digesting some of the menu items and even felt uncomfortable after eating them when it came time to break my fast. The app also only allows steps for exercise logging unless you purchase the fitness plan, so the fact that I swim 1 hour a day 6 days a week was not factored into my app. I am probably not going to renew my subscription as I don’t feel like this app and plan meet the expectations I had for my nutrition and fitness program. I think I only continued on because of the fact I spent 15 minutes tapping no thank you to the 100 offers that pop up before the end.Show lessCyng69
Developer Response
Thank you for your detailed feedback. We're glad to hear you found the shopping list easy to follow and tried most of the recipes. We understand that the Mediterranean food plan and breakfast options were not always to your liking and that the exercise logging options were limited without the fitness plan. We're sorry to hear the app didn't fully meet your expectations. If you need further assistance or have more suggestions, please email us at hello@perfectbody.me, as we would like to address your concerns directly. Thank you for sharing your experience.