I just wanted to try this app since it was suggested to me on Instagram. Of course, I purchased it thinking that it would be great. My first day trying to work out was quite disappointing, since the video had to be downloaded from you tube. Messaged the developer to get my money back and they wouldn’t refund my money. Based on the email….this was what they stated.
Our refund policy outlines that refunds are applicable only if you haven't received the product or have faced technical issues that remain unresolved.
Yes, I received the product, by never worked out because it took forever to download. So technically, I never got the product!!! Please do not waste your time with this app and the people that you eventually have to deal with behind the app.
Developer Response
We're really sorry to hear about your experience with our app and the issues you faced. It’s important to us that our users have a smooth experience. Could you please email us at feedback@reversegroup.io with all the details? We’ll be happy to review your case and work towards a resolution.I was excited to try the Pilates options until I downloaded the app. The meal planner is not user-friendly at all. There are such great tools available in other apps (barcode scanning and food search options) I was really surprised that this app offered no way to change food options.
Also super frustrating- but almost funny- several of the workouts say that they are 10-15 minutes long but when you click on it they are actually 23 minutes long. Not a huge deal, but when they market themselves as being less than 15 minutes a day it felt like false advertising. Not impressed- going back to other options
I purchased a 12 week program… decided 1/2 way in to choose something else. No harm no foul right? Wrong. They auto enrolled me for a year! Charged my credit card and then didn’t want to give me a refund. This is fraud folks… it doesn’t matter if you click “no auto renewal” they are going to enroll you anyway and when you try to cancel they just try to sell you a different subscription. Oh, and you can’t talk to anyone on the phone… so … there’s that. After 30 minutes (and still no refund) the AI informed me they would send my subscription to someone who will most likely fix it for me… right…. For this reason, they get 1 star only because “no star” is not an option.
I didn’t have any problems on my
Phone, but when I tried to use my iPad for the videos, it kept spinning. I think it would be great if the videos could be downloaded so that we could play them if we were at a place that didn’t have good service. Not that this would have helped me in this situation, but I have gone to hotels or my parents house and tried to play videos and wasn’t able to do to the service. Sometimes even attached to the WiFi!
Dearest gentle reader I believe that if you want to start getting active after a year or two of taking a break this app is for you. There is an amazing special of $73 for the whole year which I believe is worth if because that’s about $.20 a day.
I am very excited to keep moving eating healthy with the amazing meal plan that I already put in my card and ordered the amazing positive energy and the opportunity to get me motivated and reaching my ideal weight goal and go back to my old workout routines.
Developer Response
Hello there! Thank you so much for your enthusiastic feedback! We're delighted to hear that you're excited to get back into your routine with our app and that you're finding value in our special offer and meal plans. We're here to support you every step of the way as you work towards your goals.Reverse Health program is one of the best programs I’ve seen. I’m a health coach and have been exposed to and researched multiple weight loss programs. The nutritionist and coach are fantastic. I absolutely loved the provided meal plan and the daily tips. The choice of exercise videos is amazing. Also the videos for each week were very inspiring, informative, educational, and enjoyable. The app, however, it needs some work. It is not extremely user-friendly and when you go to swap out a meal, it often puts it in the wrong timeslot. I.e. I changed my lunch. It moves it to dinner. I had to log off/on and reinstall several times. The tracking of fitness and activity and progress overall could be a little easier that I have found so in other apps. But overall, I thoroughly enjoyed this program and would recommend it to anyone looking to lose weight and keep it off.
Developer Response
Thanks for the fantastic feedback! We’re thrilled to hear you’re enjoying the program and finding the meal plans, tips, and videos valuable. We also appreciate your input about the app's usability. For any concerns or suggestions related to the app, please email us at feedback@reversegroup.io. We’re always working to improve and will take your feedback into account. Have a wonderful day!The app did not provide the features I needed. I canceled my subscription and requested a refund less than 24 hrs after purchase, but was only offered 50% refund with lifetime access unless I could provide screen shot evidence over 14 days that I followed the program (ie, made the foods they suggested with a picture of the plate; and logged their workouts/coaching sessions) and didn’t lose weight. I’m extremely disappointed both with the offerings of the program itself and with with customer service process. Every time I got an email reply it was someone new offering me the same thing the last person did. 0/10 do not recommend.
I downloaded this app a little over a week ago. It has been helpful with tracking my progress such as exercise, water intake, meals and weight loss. To me it’s very basic for the price.
A few areas of improvement to further tailor this app to each individual & be more user friendly would be:
Filters: The ONLY filter available when replacing a meal is the time it takes to make it. It would be nice to be able to further filter the meal options by mealtime (dinner, snack, etc). When I see a meal I’d like to replace another meal with it may show lunch when I need to replace dinner because I can’t filter what meal I’m replacing. It’s very frustrating.
Meal Replacement: when I want to replace a meal I have to go to the meal planner to do so and can’t access it from the tracker.
Exercise: It’s nice that they have a recommendation video for each day. However, if I’m unable to do leg work for example or just want a different video there is no way to change it. So this video becomes a permanent choice and not a recommendation since it is not able to be changed.
I have lost a couple pounds so far and enjoy the app other than these few issues. Hopefully this trend will continue.
Developer Response
Thank you for your feedback and for sharing your experience with our app. We’re sorry to hear that the current features aren’t meeting your needs as well as we’d like. We truly value your suggestions for improvements. Please email us at feedback@reversegroup.io with the details of your concerns, and we’ll make sure your request is processed. Your feedback helps us enhance the app and better serve you. Thank you for your patience and for being part of our community.Buyer beware! I reported bugs twice (screen freezes, issues with the water tracking feature not resetting after 24 hours). Finally, I asked for a refund due to all the tech issues I was facing. Customer service took me through all sorts of offers (free lifetime access to an app that’s driving me crazy somehow isn’t appealing! Go figure!), before telling me I’d need to have a screen recording of the issue if I expect a refund. It’s not just about the $72 I spent. It has felt like a scam since I reported issues on two separate occasions for tech and now they are saying they don’t have enough proof of tech issues. Avoid this app at all costs!!
I am loving this app for so many reasons. But especially for the service they give. It is fast, they get you what you need, they are kind and cheerful. Do you know Disney used to be the standard in service but as far as I’m concerned Reverse Health does even better.
I’m losing the last of weight that I just couldn’t lose. And that’s not all I’m losing. I have lost Decision fatigue about what to eat. I’m gaining feeling great energy. Many thanks to Agnes and Jenny B. Help with traveling and mixing things up. Woo hoo!
Developer Response
We’re thrilled to hear you’re enjoying the app and having such a positive experience! It’s fantastic to know the service has made a difference for you. We’ll be sure to pass along your thanks to Agnes and Jenny B. Keep up the great work, and here’s to continued success and energy! 🎉😊
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