CallonDoc User Reviews

CallonDoc

CallonDoc.com Inc

Health & Fitness

Medical

Reviews Summary

Positive highlights

🚀

This app hasQuick and efficient service

💰

This app hasAffordable prices

🏥

This app hasConvenient alternative to in-person visits

🤖

This app hasEasy-to-use app and website

🧑‍⚕️

This app hasHelpful and professional medical staff

🔍

This app hasThorough diagnosis and treatment

🏥

This app hasReliable and trustworthy healthcare provider

🏥

This app hasExcellent option for immunocompromised patients

Negative highlights

🔒

This app hasConcerns about privacy and data security

🚫

This app hasPotential for misdiagnosis or improper treatment

💰

This app hasUnexpected fees and charges

🕰️

This app hasSlow response times and lack of updates

🤖

This app hasPoor app design and user experience

🚫

This app hasLimited scope of services and medications available

Top reviews

Most RecentHighest RatedLowest Rated

PLEASE READ!!

I chose this app because of all the glowing reviews, but my experience has been nothing short of disappointing. I’ve been waiting over FIVE hours for a single response, and I haven’t heard back at all. Not even an acknowledgment. The lack of communication is unacceptable, especially considering how highly recommended this app seemed. I should have done more research before trusting the reviews—turns out, they’re not even credited by the BBB, which should’ve been a red flag for me. Save yourself the frustration and look elsewhere. I regret wasting my time.

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Bella__57

7 days ago

Deceptive & Fraudulent Practices and Horrible Customer Service

I never write reviews but this one absolutely has to be stated. This app is a complete scam and many of their practices are highly deceptive. I ended up signing up for a subscription billed $45 quarterly. However after paying for a visit and getting a prescription, I was informed it would be an additional $50 for them to send over prior authorization to my insurance. Over a week later and my insurance never received this information and I had to pay out of pocket for medication. After this, I contacted apple to make sure this was cancelled as it was apparent this app is just a cash grab.

No surprise that CALLONDOC still charged me $45 for the subscription renewal. When their customer service was contacted they informed me in order to cancel you must send the request in writing AND fill out a form and wait for approval?!?! Somehow my cancellation was immediately processed after I threatened to inform my senator and the better business bureau about their deceptive and fraudulent practices. Now I’m still waiting for the $45 refund AND they have a non legally binding no chargeback clause where if you dispute the transaction they say you can be charged $150 again nothing about this is legally binding BUYER BE WARE

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Rainspeaks

10 days ago

Response from developer

Hello, I’m Joyce from Call-On-Doc. I’m sorry to hear about your experience and understand your frustration. We couldn’t locate your account based on the available details. Please contact us through the messaging board at https://www.callondoc.com/en/chat-supports, and we will investigate this matter as a priority.

App needs work

The idea and process of callondoc is amazing and I’ve used it multiple times. However the app has a more flaw in the location of the “next” and “back” buttons when doing questions. It took me about 3x as long than on the website because those buttons were too far down and on the edge of my phone, meaning they were not registering when I hit them. It took me about 5-10 presses per page before it recognized that I hit the “next” button.

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Beejatron323

a month ago

Response from developer

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for your feedback and for being a repeat user of CallonDoc! We’re glad to hear you find the process amazing. I apologize for the inconvenience you experienced with the app’s navigation. We will certainly pass your comments along to our development team for review and improvement. If you have any further concerns or need assistance, please don’t hesitate to reach out to us through the messaging board. We’d be happy to help! https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for using Call-On-Doc

A busy mom must have

I can’t tell you how many times this telemedicine app has quickly resolved my children’s needs. Anytime they have pink eye or ear infections, the app makes it so easy to put the necessary information in and within an hour i have the prescription in my hand. And it’s affordable! I recommend this app to everybody I know. Especially parents who don’t have half a day to waste waiting around in a doctor’s office and getting a prescription. a true lifesaver!

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Mama.heart.

2 months ago

Response from developer

Thank you so much for your kind words! We're thrilled to hear that our telemedicine service has been so helpful in resolving your children's needs quickly and affordably. We strive to make healthcare convenient, especially for busy parents like you. Your recommendation means a lot to us! If you ever need assistance again, don’t hesitate to reach out. -RP

AMAZING SERVICE

Such an amazing service! I was very skeptical about this service but they are legit! I was able to answer some questions and send in a few pics of needed and was able to get a treatment plan started quick and discreetly. When I went to get my prescription and one was missing…all I had to do was message the team and they got it all taken care of quickly! HIGHLY RECOMMEND!

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pbpham96

2 months ago

Response from developer

Thank you so much for sharing your experience with us, pbpham96! We are grateful for the opportunity to be able to assist you with your healthcare needs and kindly know that we highly value the trust that you have given us. Please do not hesitate to let us know if we'll be of any assistance to you at any point in the future. We're here to help and want to make sure that you receive the best possible care! - GB

In Pain and need help fast

This is my second time using CallonDoc and I’m so glad that they are there for people like me and I’m sure there’s others like me as well that know their bodies and know what they need. I’m been down this road before so I am so thankful for your service

Love Lee Hart

2 months ago

Response from developer

Thank you for your kind words! We're thrilled to hear that you had a positive experience with CallOnDoc. Your satisfaction means a lot to us, and we're here to support you whenever you need it. We appreciate your trust in our service! - JS

A joke

All I been asking for is a simple Dr note. I had to message multiple times. Finally got a reply saying the request was submitted to provider for review. It was just allergies. Been messaging since 6am it’s now 11am and still no word. I’m sorry but it shouldn’t be this hard. The money was taken ASAP tho. I’m going requesting a refund. I don’t even want the meds anymore. And still haven’t got the DR note. If I could give it 0 stars I would! Now they’re charging me a extra $20 for the note!? Nah man this site is a scam. Stay away!

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That’s that ninja

2 months ago

Response from developer

Hello, I apologize for the frustration and delays with your doctor’s note request. We understand how important timely responses are and regret the inconvenience. Please reach out via the messaging board so we can resolve this quickly. Your satisfaction is important to us, and we appreciate your feedback. - JS

Quick & easy

I just tried this for a respiratory infection and they’re sending in what I need quite quickly! I’m impressed! I’ll be using this for my family as well now because who feels sitting in a doctors office waiting while sick! This is so convenient!

Kaneatha

2 months ago

Response from developer

Thank you for your wonderful feedback! We’re so glad to hear that you had a quick and convenient experience with us. Your health and comfort are our priorities, and we're thrilled that we could help you feel better without the hassle of sitting in a doctor's office. We look forward to assisting you and your family in the future!-RP

Call in doc rocks

How much do you have to love this app answer a few questions and in five minutes or less you’re done you get a prescription. You don’t have to go see a doctor. You don’t have to wait no baloney. I love this app. I use it all the time.

lickemfondelem

2 months ago

Response from developer

Thank you so much for the 5 stars, Likemfondelem! Our team is glad to know that we are able to assist you in a timely manner. If you need any assistance in the future, please do not hesitate to reach out to us again. Take care! - GB

Great service but glitches can cause you to restart or incorrectly respond to questions

After getting kicked out after attempting to upload a picture because it was stuck thinking one time I started over and the app would glitch if you attempted to scroll down to select none of the above for recent tests and social histories. After getting half way through I was not thrilled about the idea of possibly starting over and losing progress again

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mo98157463

2 months ago

Response from developer

Hello, We’re sorry for the trouble you experienced with the app and the frustration of losing progress. We appreciate your feedback and will work on improving the app to prevent this issue in the future. Thank you for your patience. - JS