This app will find ways to take your money. I was charge 99 for 3-year use of the app I did not want. Not able to get my money back. Plus the food options are not good.
I downloaded this so that I could see how it worked before purchasing the full subscription. I cannot get passed the 7 -day free trial page to even look at the app.
If you do decide to evaluate this app do it quickly. You only have 24 hours to have the cost refunded. That info wasn’t published anywhere so by the time I decided it wasn’t for me on day 4 (which was really the first time I had a chance to sit down with it) they wouldn’t even bother free a partial refund, which was all I asked for. Literally ANY meal prep app is going to do a better job of helping you drill down your diet and if, like me, you use an insulin pump, MyDiabetes doesn’t support it. I know they say have it sync with Apple Health but it’s not the same thing. They have miles to go before this app is worth a darn. Deeply disappointed by the entire experience.
I downloaded the app to give it a try. I did their seven day trial. I was unable to access my account originally customer service help me to get into the account. I did not like the app. I did not like the service they offered so I canceled my trial and deleted my account now being charged $35 that I did not authorize! I am now not able to reach customer service to have them refund my money. It’s a scam becareful
Developer Response
We’re really sorry to hear about your experience, and we understand how frustrating it must be. If you’ve already canceled the trial and are still being charged, it sounds like something went wrong or there's another active subscription. Please contact us at info@mydiabetes.health so we can promptly review your account and process a refund if necessary. We take concerns like this very seriously and would love the opportunity to make things right.All around application, still learning to use it.
Developer Response
Hello there, thank you for your feedback. If you ever need assistance with the app, let us know at info@mydiabetes.health and we'll help you through!I really wanted to try this app but it won’t even let me register it keeps saying error.
Developer Response
Thank you for letting us know about the issue you’re experiencing. The error you're encountering could be due to a temporary glitch or a connection issue. First, we suggest checking that your internet connection is stable and using another internet browser. If you continue to see the error, our support team is here to assist you directly. Please reach out to us at info@mydiabetes.health, and we’ll work with you to resolve this issue quickly.I tried logging in today but it refused to accept my password. I updated my password then still refused to log me in. Not very useful when the app is where I’m supposed to be tracking my meals. Support only takes me to frequently asked questions not a person. Very disappointed I wasted $ on this app. Not user-friendly for adding meals or food items - too many steps.
Developer Response
We’re sorry to hear about the trouble you’ve had with the app, and we understand how frustrating it must be. Please, reach out to info@mydiabetes.health and we'll assist you further! Lots of great features. Lots of easy recipes very fast to make. Love having a diet plan and grocery list already made for me.
Developer Response
Thank you for your positive feedback! We're thrilled to hear that you enjoy our app and its features. We aim to make your experience as seamless as possible and appreciate your support. If you have any suggestions or need assistance, feel free to reach out at info@mydiabetes.health!This app was the best thing I ever purchased, but only lasted 2 weeks. For a week and half I’ve been trying to get someone to help me with issues. It froze for a whole day. Then it didn’t recognize my username and password. They never answered me , I actually tried to get in the app again. Sent the reset password request and was sent a link hours later . When I made the change my information was gone. My meals I set up was erased. EVERYTHING was gone. Now, I’m trying to get my refund. Let’s hope I get it. It’s the worst experience I’ve had with an app. It’s a complete disappointment when you are trying to make changes for better health and this type of thing happens. It’s a-shame how people take advantage of others diseases and profit at 80 dollars a pop.
Developer Response
Hello, thank you for your feedback. We're truly sorry to hear about your experience and apologize for the inconvenience you've faced. We understand how frustrating it must be to encounter such issues, especially when you're focused on improving your health. Please, contact us at info@mydiabetes.health - we are committed to resolving this matter for you. This app seems great but do you really have to CHARGE almost 80 dollars for it? A lot of people in the economy we are living in can’t afford groceries, medicine, and rent due to inflation so this right here is ridiculous.
Developer Response
Thank you for sharing your thoughts with us. We genuinely appreciate your feedback and understand your concerns about the cost of our app. The app's pricing is a reflection of the extensive development, ongoing updates, and the support needed to ensure its maintenance and enhancement. We also offer a variety of promotions and discounts periodically, and we encourage you to keep an eye out for those opportunities. Your input is invaluable to us, and we are committed to finding solutions that balance quality and affordability. If you have any further questions or suggestions, please contact us at info@mydiabetes.health
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