Customer Service
The ShiftFlow team has been in communication with us to help make the app better for us. Eddie is a customer service representative and we enjoy working with him.Excellent to keep track of hourly workers
They get 5 stars because response time is immediate for any issues we have found and they continue to improve the product… great app great customer serviceDeveloper Response
Thank you for the amazing review! We're glad ShiftFlow meets your needs and that our swift support and continuous improvements stand out. Your feedback keeps us motivated to deliver the best service.Customer Support?
One day I opened ShiftFlow and was logged out of my account, not sure how or why but it happens sometimes 🤷♀️ I tried logging in with every email I have and all came back with “incorrect username/combination.” I tried “Forgot Password” on every email and all came back saying not registered. I used the app for 2 weeks with no issues, clocking in and out and receiving pay no problem, and suddenly I don’t have an account? Now I can’t seem to find a direct way to contact customer support. Please help me! I have a registered account, I don’t know why the app thinks I don’t.Developer Response
I'm really sorry to hear about the trouble you've had with ShiftFlow. It sounds incredibly frustrating to be unable to access your account after everything seemed to be working fine. From your description, it seems like there might have been a mix-up with the login email. Please reach out to our support team at support@shiftflow.app, and we'll work quickly to help you regain access to your account. Additionally, to improve the user experience, we are planning to add a support button directly on the login page to make it easier for users to reach out to us when they face issues.