Prime member not recognised
After log-in as Prime member Opodo again offers me free trial and new membership.
Very insensitive
This people are very insensitive and scam.
I had a flight with them and 3 days prior to my flight I lost my daughter so out of pain and agony I called them to cancel my flight as I didn't want to go anywhere or interact with anyone. About 5/6hours later after speaking to the hospital my kid passed from I wa advised it would actually be great if I could go on the flight the only thing is my reason for travel has now changed which was perfect for processing my daughter’s death and funeral arrangement. I called them in my tears and explained to them buh they wouldn't hear it. They wouldn't even give me the option to rebook/reverse my cancellation since it said still in progress on the app even if I had to pay a little extra given that I didn't get any refund percentage.. I went directly to the airline about this issue and I was told a refund had been issued and the agency has it. Buh the agency will not hear my plea with tears and emails. I would not recommend due to their inconsideration
I had a flight with them and 3 days prior to my flight I lost my daughter so out of pain and agony I called them to cancel my flight as I didn't want to go anywhere or interact with anyone. About 5/6hours later after speaking to the hospital my kid passed from I wa advised it would actually be great if I could go on the flight the only thing is my reason for travel has now changed which was perfect for processing my daughter’s death and funeral arrangement. I called them in my tears and explained to them buh they wouldn't hear it. They wouldn't even give me the option to rebook/reverse my cancellation since it said still in progress on the app even if I had to pay a little extra given that I didn't get any refund percentage.. I went directly to the airline about this issue and I was told a refund had been issued and the agency has it. Buh the agency will not hear my plea with tears and emails. I would not recommend due to their inconsideration
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Response from developer
Thank you for your feedback, Aqosua. We're deeply sorry for your loss and the experience you had with our service during such a difficult time. We apologize for any distress caused. Please provide more details so we can look into this matter further and assist you better.
Opodo
One domestic booking was not completed (‘failed’) after 24 hours and it took hours for a new booking to be completed. Opodo had a problem with the new booking so they called me. They said they could book a different flight combination for the same price, but when the confirmation came it said that actually the be combination is a higher price. I would not deal with Opodo again.
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