Leave a Review Cityhop
Cityhop hire
So convenient to hire, best hire experience I’ve encountered. Look forward to hire from Cityhop in future. A5Star rating from me:)Knekk682
Very useful & easy
What a fabulous service!!! Couldn’t be happier!!xxoChele207
City Hop rocks
Having in the past hired a small truck with moving body on the back that I could dive on my car licence that cost a fortune over night a city hop van is the way to go. Much cheaper more flexible more extendable or drop off eilier etc. For a woman it was much simpler and safer to drive on Wellington hills and tight streets etc. Reconned you seriously check out the city hop van or car option.Show lessMistressMisty
Love it
5 stars for the service and the app. I signed up for the regular subscription as I was going to travel quite a distance so it was cheaper with the paid membership. I booked the e-golf and it was a fantastic trip.
I have contacted support a couple of times for different things and they were easy to get hold of and very helpful.
The only thing I would comment on is that I wasn’t sure if I was meant to charge the car before returning it - couldn’t find any info on the website or in my confirmation email. When I returned the car someone else was there to start their booking but the car needed charging. I wouldn’t have been happy if that was me.Show lesssidewayk
Experience is so bad that I deleted my account
The app and website is soooooooo user unfriendly. No way to go back, spent 30mins to book a car - didn’t work.wanghanyinkim
Jesus christ
This surely has to be the worst UX I have ever experienced in an app. What the hell are you thinking. Heaps of UI elements are just invisible, the back button doesnt exist. Representing time at a spreadsheet so you can’t see exact times available is braindead. You can only search for up to 5 spots in your area otherwise you have to manually search each location. Every time you click anywhere the pickup and drop off time reset.
This is a work of art, I simply can’t believe you have done such a bad job. I’d rather walk.Show lessDodgySparky
Pulling teeth at every step
When I phoned to register my card, I was told the people who could help me were all on their breaks and would phone back in half an hour. An hour later I called them back to be told ‘oh yeah, I found out you don’t need a card anymore, just use your phone’. I booked a van and the app said it had no insurance cover (despite the T’s & C’s saying it’s included) - I phoned the call centre again - the in-app incorrect insurance info was a glitch in their system. When I arrived to collect the van I’d booked, the app had no option to unlock it and I had to call the call centre again to get them to unlock it remotely. They said “hopefully” I’d be able to lock it again when I returned it later, at which time the call centre would be closed and they couldn’t help me. There was no fuel in the van and no fuel card. I called them for a fourth time to be told I had to pay for fuel, save the receipt, email it to them and be reimbursed (while still being charged a rental fee and mileage).Show lessneveraninny
Great service!
Worked really well and instructions were clear. Thank you!tedeb99
👎
The change from being able to use a card to having to use the app was not a good move.
As a woman travelling alone I prefer to not be standing on the side of the road in the dark waiting for an app to unlock a car. As I was waiting for it to unlock the app crashed, I opened it again, waited for it to load (it just shows the map screen while it remembers if you have an active booking) then clicked the lock/unlock button then clicked unlock then waited for it to contact the car. Having a card was so much easier and safer.
Also the app booking is so annoying. You have to search over and over to find which cars are available, I can’t find a way to just see the pods and see when cars are booked and available. Every time I have to select a pickup time and return time and then it says no cars are available and can only look at one car at a time. Then when you go back to search again it resets the time.
I would way rather pay more to use a different service than have to deal with this anymore.Show lessMarjorieSailorPeen
Love it
The best thing since sliced bread where else can I get a huge cargo van at 9 pm for only $90 a day. Like this is crazy simple. Only con is sometimes the lock function on one of the vehicles was intermittent at timesRitzy223