Cityhop User Reviews

Cityhop
Cityhop
TFNZ (Wholesale) Limited

Top reviews

Website lacking

Why on earth does it take days to request a new password?

Go back to the website

Great service but the app is so hard to use and genuinely terrible. Bookings are impossible to search for and make, and at least half the options lead to dead ends where you have to exit the app and start again to refine your search

City hop

These vans are so easy to book and drive.

New booking interface

Booking calendar was a lot easier to use in the old version!

Affordable and reliable

Personally this service has been so much help when transporting cargo and people and the fact that it’s affordable and has so many options, Love it!

Website was easier to use

Unable to view what vehicles are available when, need to load a different time in each search just to see if something is available.
Also unable to edit your reservation, need to cancel and rebook. I’d use the website if it was available instead of this app.

Terrible functionality

At first I thought the UX was great, until I realised you can’t see when vehicles are available. You have to put in specific times that you want it, and then it will tell you whether the vehicle’s free or not. You have no way of knowing whether it’s free at all, whether you’re wasting your time or whether you’re just half an hour off a free slot (and you have no idea).

Please please PLEASE add a function that allows you to see the pods and which cars are available when.
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Cannot change my subscription

Can’t change my subscription in the app and when I go to the website it tells me to go to the app. Going around in circles.
Being ignored by your support team (I emailed over a week ago)
If you are going to switch to an app then make sure it works before hand.

I still haven’t used the app for an actual booking but that aspect of the app seems better than the website, but there’s no guarantee that it will work going off your membership subscription changes. Get it fixed.
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Amazing service

Awesome super easy!

App works great!

Love the update, thanks CityHop.

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