Leave a Review Boldr Energy
Finally working
App finally working and connecting to wifi and iPhonereneb19
Developer Response
I'm really sorry you're still running into these issues. Thank you for providing the details about what's happening on both iPhone and Android—it’s helpful for us to know. To get this resolved as quickly as possible, could you please email me directly at matheus@teamboldr.com? We can work together to figure this out and get your Klima up and running smoothly. Thanks for your patience, and I’m here to help get this sorted out. Best, Matheus Marotzke Co-founder, CTO at BoldrNewer versions work intuitively
I had some initial issues related to the Klima hardware device that serves as a remote control for unintelligent heaters and air conditioners and the app. Troubleshooting with Boldr support identified the issue and provided an update. The app, the Klima, and the Alexa integration work perfectly now.
The most impressive aspect of this resolution is how quickly the company escalated the issue to not only developers but to those who had the ability to direct development attention to the issue. This is very uncommon in my experience and transformed a frustrating user experience into a delightful one.
As a result, I can easily recommend this App and the Klima hardware especially to renters like myself who live in dwellings without centrally controlled HVAC.Show less75R90S
Developer Response
Hi! Thanks so much for the awesome review! I'm really glad to hear that you're enjoying the Klima device and how it works with the app and Alexa now. We always aim to sort out any issues as quickly as possible, so it's great to know that our team was able to turn things around for you. Thanks again for your support and recommendation! Best, The Boldr TeamUnbelievable service
I needed the unit to use the high setting for the fan. They went beyond the call of duty to fulfill my request. Actually the did a FaceTime call with me to fulfill my requestLA6798
Developer Response
Hi! Thank you so much for the kind words! We’re thrilled to hear that our team was able to go the extra mile and assist you via FaceTime. Ensuring your Klima works perfectly for you is always our priority. If you ever need anything else, don’t hesitate to reach out! Thanks again for choosing Klima! Best regards, The Boldr TeamA scam?
Product, app and customer service are so bad I can’t help feeling this whole business is a scam.Jimbo5318
Developer Response
Hi Jimbo5318, We’re truly sorry to hear about your negative experience and we take your feedback very seriously. At Boldr, we are committed to delivering a quality product, app, and customer service, so it's concerning to hear that we've fallen short in your case. We'd love the opportunity to make things right. Please reach out to us at support@teamboldr.com so we can understand what went wrong and work on resolving the issues you faced. Best regards, The Boldr TeamApp still needs work!
The recent update to fix a rounding problem with F deg units did not go far enough. The setpoints for the Klima product are only allowed to be in F deg units that are equivalent to integer units of C deg. Thus, you do not have continuous integer setpoints for F deg. You are missing some integer F deg setpoints. Who does that?
Also the schedule portion of the app is very restrictive. You are forced to use 6 setpoint windows. So the app will send out 6 control setpoints a day, whether you want it to or not. I would prefer to decide my own the number of desired setpoint windows. Example - I have a room that is occasionally used. When a person goes in, they set their desired room temperature. When they are leave, they cut back the room control temp. I just want one setpoint send out a day in the evening to cut back the room in the event the person using the room that day forgot to cut back the temperature setpoint when they left. This simple task can not be properly done with this app’s scheduling.Show lessSlapjack99
Developer Response
Hi, Thank you for your detailed feedback! We understand your concerns about the Fahrenheit setpoints. Since we control Air Conditioners globally, the proper step in Fahrenheit might require using the precise Fahrenheit command set, instead of the Celsius one. As both can control the unit sometimes there might be a first match to a Celsius command set during the search process and cause the different increments. Please contact us directly at support@teamboldr.com, and we'll gladly update your Klima to use precise Fahrenheit adjustments. We're also working on improving the scheduling flexibility in a future update, allowing more control over setpoint windows. We’d love to hear more of your suggestions directly to ensure the new version meets your needs. Your feedback is invaluable to us! Thank you for helping us improve! The Boldr TeamApp still needs work!
The recent update to fix a rounding problem with F deg units did not go far enough. The setpoints for the Kelvin product are only allowed to be in F deg units that are equivalent to integer units of C deg. Thus, you do not have continuous integer setpoints for F deg. You are missing some integer F deg setpoints. Who does that? Also the schedule portion of the app is very restrictive. You are forced to use 6 setpoint windows. So the app will send out 6 control setpoints a day, whether you want to it or not. I would prefer to decide my own number of setpoint windows. Example - I have a room that is occasionally used. When a person goes in they set their desired room temperature. When they are done they cut back the the room control temp. I just want one setpoint send out a day in the evening to cut back the room in the event the person using the room in the day forgot to cut back when they left. This simple task can not be properly done with this app scheduling.Show lessHoping to get this working
In principle, this is a really simple unit. That said the setup is and operation seems unnecessarily complicated. I get one working and then I add a second to another room and the first one stopped working.
App interface is simple, but again once second Klima installed the app malfunctioned. Still working on it optimistically.Show lessJNew00
Developer Response
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you've experienced when setting up multiple units. The setup process should be straightforward, and we understand how frustrating this can be. Please reach out to us at support@teamboldr.com, and we’ll be happy to schedule a engineering support call to assist you in getting both Klimas working correctly. We appreciate your optimism and are here to help resolve any issues! Thanks for your patience and support, The Boldr TeamFantastic service
CEO called me and worked out commands for my unit. I have never had customer service like this company. I cannot say enough good things about this company.How simple.
It worked first go. Easy to link to my air conditioner. Only possible tweaks might be slightly larger flame icon and the one next to it. I also tend to switch off the a/c when I just want to alter the temp. User error but it might be that a slight design change could make me more intelligent!TwoApplesADay
Developer Response
Hi! Thank you for supporting Klima! Your feedback regarding the size of the flame icon and its adjacent controls is greatly appreciated. We understand that even small design tweaks can enhance user experience, and your suggestion will certainly be taken into consideration for future improvements. Best regards, Justas Customer Support Team BoldrBroken App
Most recent update broke the smart thermometer pairing completely. My Fara is now an overpriced paperweight without the sensor.TanMan12394
Developer Response
We’re sorry to hear about the trouble with your smart thermometer pairing after the recent update. This is definitely not the experience we want for our users. Please reach out to us at support@teamboldr.com so we can schedule a support call and help troubleshoot and resolve the issue. We want to get your Fara back to full functionality! Thank you for your patience and for bringing this to our attention. The Boldr Team
