Boldr Energy User Reviews

Baldr Group LTD

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Scheduler doesn’t work, glitchy app, cold room

I bought this heater specifically so I could use the app to schedule my heating times. The scheduler doesn’t save any of your changes when you input them and just gives an error message. It also takes hours to heat the room a small amount.

ElGoodL

17 days ago

Response from developer

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the app and scheduler. We completely understand how frustrating it must be to encounter these issues, especially when scheduling is such an important feature for you. Our engineering team is actively working to resolve the error message you’ve encountered when saving changes in the scheduler. We’re committed to fixing this in an upcoming update to ensure it works seamlessly for you. Regarding the heating performance, we’d like to better understand your setup to determine if there’s anything we can do to improve the heater’s effectiveness. If you’re open to it, please reach out to us directly at support@teamboldr.com so we can assist you further. Best regards, The Boldr Team

Klima and App

Like with any new innovate product there has been some teething, but on the whole the Klima product is amazing. Any problems encountered are swiftly resolved. I absolutely love this product, the app is incredible.

Parker1960

21 days ago

Frustrating

Paired my device but doesn’t have any features (can’t set temperature only turn on and off)

Slyckrick

24 days ago

Response from developer

Hi, to fully access the smart functions, it’s essential to set up the sensor that comes included with all Boldr smart heaters. This setup ensures you can enjoy all the features our product offers. If you need assistance with this process, please don’t hesitate to reach out to our customer support team at support@teamboldr.com. We’re here to help!

Needs improvement

When the app works it’s ok but there are issues with each update - the latest one seems to have connection issues between WiFi and heater that wasn’t there. The energy dashboard appears to have stopped working and it just feels like it needs to be a more solid and dependable app than it is.

Scotbot78

a month ago

Response from developer

Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you've been facing with the app's recent updates. We understand how frustrating connection issues and interruptions to features like the energy dashboard can be, and we’re committed to addressing them. Our team is already working on improvements to make the app more reliable and ensure a seamless experience for all users. In the meantime, we’d love to assist you directly in resolving the connection issue and investigating the dashboard problem. Please reach out to our support team at support@teamboldr.com or through the app, and we’ll do our best to get things back on track for you. Your input helps us improve, and we truly appreciate your patience as we work to make the app more dependable. Best regards, The Boldr Team

Slow Start but Working Great Now

Was very frustrated in the beginning when the App wouldn’t work but Boldr was very responsive and had an update to the App installed in less than 24 hours. Since then it’s been great! I spent several months looking for heaters that were truly programmable and finally found them. I bought these for a client but may get them for myself.

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Atty Kate

a month ago

Response from developer

Hi there, We're truly sorry to hear about your experience and want to make things right. Our team is here to help! Please reach out to us directly at support@teamboldr.com, and we'll work with you to resolve the app issue as quickly as possible. We appreciate your feedback and look forward to assisting you. Best regards, The Boldr Team

Nothing in this app works

After creating a user name it locks up in the add a home flow, never lets me finish. Tried the app on multiple devices - locked up in the same spot every time.

Support said it would be 24 hours for a response…. What?!?

New customer regretting

a month ago

Response from developer

We’re sorry to hear about the trouble you experienced with the app and the delay in our response. We wanted to let you know that the issue with the "Add a Home" flow has been resolved in our latest update, version 2.9.1. Please update your app to the latest version, and it should work smoothly now. If you continue to experience any problems, don’t hesitate to reach out to us at support@teamboldr.com. We’re here to help and appreciate your patience as we work to improve your experience! Best regards, The Boldr Team

App Doesn’t work… so products dont work

Worst experience to date. The App won’t work and there is no direct customer service. Couldn’t tell you how the product works because without the app you can’t turn them on.

Atty Kate

a month ago

Why can’t I join a home on new update

New app does not have option to “join a home” or ability to sign into existing account? Am I missing something? I have 2 apps on my phone now for same product. I don’t want to open a new account since I already struggle with linking and unlinking heaters from old users & getting back access. Over complicated.

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homistylie

2 months ago

Response from developer

We understand your frustration, and we’re here to help. The option to “Join a Home” and sign into an existing account is available, but it seems there may have been some confusion with the process. Please update to the latest version of the app to ensure all features are accessible. If you're still facing challenges, please reach out to us at support@teamboldr.com, and we’ll guide you through the process of accessing your existing account and linking your heaters. We’re also working to simplify the user experience in future updates. Thank you for your patience, and we’re committed to improving your experience! Best regards, The Boldr Team

Sensor and App don’t speak the same language

We have a Fara smart heater and the sensor. We’ve had issues since the beginning with the app and sensor not working together. Right now, we will offset the temperature on the app and then it adjusts wildly out of range on its own. We are trying to keep our nursery a good temp and we are constantly having to mess with the app and sensor. It’s a mess. There is no chat function or phone number to get support. I’m not sure what to do at this point. Do not recommend this app or products

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SarahM303

2 months ago

Response from developer

Hi Sarah, Thank you for sharing your feedback, and I’m sorry again for the issues you experienced with the Fara heater and sensor. I believe we’ve been in touch to work on a solution, and I’d love to confirm that everything has been fully resolved. Could you let us know by emailing us at support@teamboldr.com? Our team is here to make sure everything is working smoothly, and we’re committed to helping you keep your nursery comfortable. Thank you again for your patience, and we look forward to hearing from you! Best, The Boldr Team

Finding a lot of little bugs

I’m finding a lot of little bugs - how do I report them with screenshots and screen recordings so they can be fixed?

Fermi-Dirac

2 months ago

Response from developer

Hi Fermi! Please reach out directly to our support team at support@teamboldr.com. You can send screenshots and screen recordings there, and our team will make sure to look into the bugs you’re experiencing. We’re committed to improving the app experience at every launch. Thanks for helping us make the app even better!

free / freePrice