Leave a Review Boldr Energy
Skyrocketing Electric Bills
Terrible app and product, our electric bill has skyrocketed after buying this. I thought this was supposed to be more efficient, not true. The app won’t even connect to our wifi.tcrain19
Developer Response
Hi! Thank you very much for your feedback, this should not be happening! If you're still experiencing issues on the latest app version, please reach out to our customer service team at support@teamboldr.com. They will quickly address the issue and provide a solution. Thank you very much for your patience. Kind regards, Justas - Boldr app supportRead the app reviews
The app is so challenging to use, that the panels are frustrating to have. I wish there were a manual setting on the panels themselves because guests need to download the app in order to adjust their heat.
The system glitches when I try to change the schedule and often doesn’t save changes that I want to make.
Should I return these panels?Show lessStella. H.M.
Developer Response
Hi Stella! Thank you very much for your feedback. Please reach out to our customer service team at support@teamboldr.com. They will quickly help you set up the schedule and help you with any other issues you might have! Regarding the manual use of the Kelvins - you can use them manually via the off/on switches on the side. Thank you very much for your patience. Kind regards, Justas - Boldr app supportGreat customer service!
While the app may need a little more work, the customer service I’ve received from their support team has been fantastic. The issues that popped up with my order were quickly resolved. Have three units in my home and they work great in the areas I put them in.
If you’re a techie, you’ll notice these units have super reliable Shelly controllers internally. Integrated them with my home automation system (Home Assistant) and they work flawlessly.Show lessSquirgee
Developer Response
Hi Squirgee, Thank you for the wonderful review! We're glad to hear that despite some improvements needed in the app, our customer support team was able to resolve your issues quickly. It’s great to know that your three Klima units are working well and seamlessly integrated with your home automation system! We appreciate your technical insights and are thrilled you’re enjoying the reliability of the Shelly controllers inside. If you ever need anything, don’t hesitate to reach out! Best regards, The Boldr TeamWorse ever app update
Never experienced such a disaster with an update. Utterly useless
Bring back the previous application asap.
Gave 1 star but should be triple zero.cffghgrdcv23445@
Developer Response
Hi! I'm sorry that you have had issues with the app. If you're still experiencing issues on the latest app version, please reach out to our customer service team at support@teamboldr.com. They will quickly address any issues you have and will provide solutions. Thank you very much for your patience. Kind regards, Justas - Boldr app supportFara
I have 2 Fara heaters. They are working really well and connected well to the app. I’ve had good experience so far with the app and heaters. Found it easy to set up and to use.StarWars runner
Developer Response
Hi! Thank you very much for your feedback and I'm glad that you're enjoying the Boldr app experience! Warm regards, Justas - Boldr app support.Thanks
Thank you for a great app. It was easy to use and great heating experience.gabikabul
Developer Response
Hi! Thank you very much for your input. Kind regards, Justas - Boldr app support.Product ruined by latest update
App was workable before, not anymore after updating the app product is no longer functional. It actually got me an increase of $250 on my electric bill from this app update. This is for 2 large kelvins with sensors.MCM2024
Developer Response
Hi! Thank you very much for your feedback. Since your review, there was a number of app updates. Please reach out to our customer service team support@teamboldr.com if you have any ongoing issues with the app, they will quickly help you out! Thank you very much for your patience. Kind regards, JustasSome bugs
My experience has not been as bad as the others — set up took 5 minutes, I find the app simple to use — but the schedule is erratic. It seems to be on another time zone. I didn’t bother putting my home address during set up, and the default one was Lithuania. So at first the schedule was responding to Lithunian time zone (10 hours later). I changed the address, but it didn’t do anything. Then I adapted the heater’s schedule to fit the time zone it thinks it in. That worked partially. But there are random changes in schedule that don’t seem to be time zone related. It starts heating middle of the night, etc. Might try to delete the app and start over.
That said, I can control the temperature manually. That works well.Show lessmariemiles
Update does not work. Heater is useless.
Followed their instructions to the letter, including step 1: “delete the old app”. This is after their “urgent” email asking customers to update. I thought it had to be an improvement over their previous app which was hard to use, but nope! The heater is completely useless now.
At least pull this trick in the summer instead of January when people need to use it most.Show lessBdobbs
Developer Response
Hi! I hope this message finds you well. I wanted to express my gratitude for your feedback on the Boldr Energy app. Since your review, our team has been diligently working on updates and improvements. If you're still experiencing any issues or have further concerns, please don't hesitate to reach out to our customer service team at support@teamboldr.com. They are ready to assist you promptly and ensure a seamless experience with the app. Thank you once again for your valuable feedback and patience. We appreciate your support. Kind regards, Justas - Boldr app supportTrash
The app doesn’t work and it’s the only way to control the heater. So the heater is worthless. Also, I’ve reached out to customer support for weeks and have yet to get a response.Johnny JJ Johnson Jr.
